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Old 12-16-2012, 08:21 PM   #2026
bethclayton
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hello everyone! it's been a while! i don't mean to disappear, it's just that i don't currently have a disney trip booked, and to be honest, it makes me sad to read about disney when i do not have any sort of a date set. everything's fine, there was just some confusion regarding where we were vacationing this year and with whom... but that seems to be resolved and i believe we will be booking a trip to wdw for this august- just the four of us- to celebrate my big 40! i think i am going to wait until the discounts come out to book, though, since i am a little unclear as to whether it will be a dining deal or a room discount, and that would probably affect whether or not we do CL.

in any case, i came here to post an update to the saga that some of you will remember from my april trip- when they mistakenly charged my debit card thousands of dollars, it took a few days of hard work and stress to straighten it out, and no one working at the GF showed even an ounce of care (except for my beloved CL gal who kept me well supplied with wine throughout the process ). i got eye rolls, sighs, and no apology.

i badly broke my right wrist and elbow right after we returned from our vacation and could not type at length until about august. i really wanted to email guest services about our experience but by that time, it seemed ridiculous, as so much time has passed. but to be honest, the whole experience still has me bothered, and as we have been thinking about booking for my birthday, i have really had a hesitation due to how i was treated when i was there. i miss disney but it really lost a lot of its magic due to the attitudes of the GF staff during our stay and we were leaning towards spending our vacation budget on atlantis instead.

because this was bugging me so much, i decided to email guest services even though so much time has passed, to see if anyone could at least acknowledge that the situation should have been handled differently.

a woman from wdw called me this weekend and was so unbelievably apologetic, i was blown away. i don't think i've ever spoken with anyone nicer than her. and she absolutely offered us an opportunity to allow them to make up for that experience, if we choose to visit there again. it's not as though she gave us a free vacation, lol, but certainly a goodwill gesture to help make things right. she told me repeatedly that the way the situation was handled was "horrible," and how upset she was hearing about it, and that it must have been so stressful, etc. i felt so much better after talking to her!

since i had vented on here previously about our experience, i felt it was only fair to mention that the gf has certainly tried to rectify this situation since my recent email to guest services. i am very impressed.
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Old 12-17-2012, 08:31 AM   #2027
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At the Airport!

Hi everyone! I am at the airport getting ready to board my flight to Orlando! I just wanted to thank all of you for all the info, tips, tricks, and for answering so many of my questions!! I am so excited for my trip!!! I hope all of you have a great week - can't wait to update you when I get back!
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Old 12-17-2012, 09:56 AM   #2028
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Quote:
Originally Posted by Bishope2 View Post
I just went to the new website to check things out. I posted a previous question regarding the location of garden view rooms. Much apprecited the replies. That said, the new website shows a few pictures of a garden view room. A couple of things I noticed. They indicated a garden view room may give you a view of the marina, pool and I think gardens (or maybe it said parking lot...lol)

I do have another question regarding balconies. If on an upper level floor, do all rooms have balconies or would I have to request it? Thanks
wait . . . what new website?
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Old 12-17-2012, 11:30 AM   #2029
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Originally Posted by cgulls View Post
wait . . . what new website?
There is a new version of the Disney website available to preview.

The gallery shows each category of rooms, as well as accessible rooms. It's actually pretty nice. One thing I've noticed is the outer lodge lagoon view and theme park view rooms. Lagoon view, all the views I can make out are those in Big Pine Key facing south, which is what I have found should be the rooms in this category. Theme Park view appears to be the rest of the lagoon front rooms in the resort - anyone else notice how every room has a tree visible? Which generally has been our luck with this view, there was one picture that could have even been the last room we stayed in because the tree looked in the right position. I'm glad I actually know for sure that is what they are advertising.
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Old 12-17-2012, 12:42 PM   #2030
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Originally Posted by CaliforniaDreaming View Post
There is a new version of the Disney website available to preview.

The gallery shows each category of rooms, as well as accessible rooms. It's actually pretty nice. One thing I've noticed is the outer lodge lagoon view and theme park view rooms. Lagoon view, all the views I can make out are those in Big Pine Key facing south, which is what I have found should be the rooms in this category. Theme Park view appears to be the rest of the lagoon front rooms in the resort - anyone else notice how every room has a tree visible? Which generally has been our luck with this view, there was one picture that could have even been the last room we stayed in because the tree looked in the right position. I'm glad I actually know for sure that is what they are advertising.
What's the URL for the new / preview site? When I go to disneyworld.com it's the old site. And I can't seem to find anything via Google.
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Old 12-17-2012, 12:48 PM   #2031
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I swore I posted this morning but don't see it ??


Anyways checked out this morning and Gasparilla was still not open as of 1030am, for those of you waiting!

Sent from my iPhone using DISBoards
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Old 12-17-2012, 01:10 PM   #2032
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What's the URL for the new / preview site? When I go to disneyworld.com it's the old site. And I can't seem to find anything via Google.
I had a link at the top of that page that said something like try the new site now, it was on a white top border. And since I've tried it, every time I go to disneyworld.com it shows up, I can't seem to go back to the old one.

It seems to focus on "My Disney Experience" and seems like it will attempt to have you create a whole itinerary/plan - probably to implement the new Fastpass program.
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Old 12-17-2012, 02:18 PM   #2033
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cgulls, here is an article about the new site: http://www.wdwmagic.com/resorts/walt-disney-world-resorts-information/news/15dec2012-new-official-walt-disney-world-website-roll-out-begins-including-'my-disney-experience'.htm It notes that it isn't yet available to all users.

Also, here are WDW Magic's lastest construction pictures of the villas: http://www.wdwmagic.com/resorts/disneys-grand-floridian-dvc/news/17dec2012-photos---disney's-grand-floridian-resort-dvc-wing-construction-update.htm We might be able to see the overall roofline around the beginning of the year.
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Old 12-17-2012, 10:47 PM   #2034
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Please don't flame me but the following is my observations at the GF during a recent stay. I personally do NOT like the lobby decor. It is dark and gloomy not the light and lovely salmon, green, and blue of the previous decor. Hate to say it but it reminds me of a 1940's funeral home. UGH! I also miss the iconic floral display upon entering. The GF in tile in the floor just doesn't cut it for me. We were in a concierge room at about $700 per night. The room was large and lovely, but the bedding was Motel 6. I really think rooms of that price should have Frette bedding as they do on the Disney Fantasy and Dream. A cotton/poly blend is just unacceptable. I could go on and on, but I really think they need to jack up the decor a lot. Even V&A's seems dark now. I like the remodeling but the monochromatic color is depressing. When I mentioned some of my concerns to GS, they agreed! Apparently it is not universally liked by them either. Well got it off my chest - it has been bugging me since we came home as I remember the resort so fondly and was really disappointed. I think it will be back to Boardwalk or AKL for me.
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Old 12-18-2012, 09:46 AM   #2035
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Quote:
Originally Posted by CaliforniaDreaming View Post
I had a link at the top of that page that said something like try the new site now, it was on a white top border. And since I've tried it, every time I go to disneyworld.com it shows up, I can't seem to go back to the old one.

It seems to focus on "My Disney Experience" and seems like it will attempt to have you create a whole itinerary/plan - probably to implement the new Fastpass program.
I can't get back to the old site either...and the new site says it doesn't regognize my reservations!! But when I went to the site on my iPad, it's the old site and thankfully everything is still there...

The new site looks very nice and it's nice to have the updated pics, but they need to work the kinks out so that you can pull up your resort and dining reservations and not give people a heart attack!
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Old 12-19-2012, 11:08 AM   #2036
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pas130, do you think your family will stay in a villa at the GF eventually? All of you would fit in a 2 BR, wouldn't you?
I sure hope so I've wanted to try BLT, but my precious HRH doesn't like it Yeppers we can fit in a 2BR!!! And DH might not complain if we had a villa!!! He likes the kitchen W/D living space!!!!!

Hello to BethClayton Glad GS made it right!!!! And I totally understand avaioding the Dis when a trip isn't being planned...it can make you miss WDW even more!
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Old 12-21-2012, 10:59 AM   #2037
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So are we not lucky enough to have anyone staying there with an update of GG? I know someone passed along that the Cm's at Mizners said the 22nd for reopening, and I saw a picture-- Twitter pic? Maybe WDW Magic? -- showing the windows unblocked I believe Tuesday, and so I expect they are stocking and setting up?? Just so excited to have that done when we arrive. I hope!
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Old 12-21-2012, 12:19 PM   #2038
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Here at GFlo now. Gasperillas open tomorrow. Paper is off the windows. Arcade is now where kids club was. Tons more seating. Food area and kitchen looks the same.
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Old 12-21-2012, 02:23 PM   #2039
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Thank you, HFC1969! I know I have another 11 days, but I was dying to know
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February 2011--Back to the Poly says the Birthday Girl! Daytona 500 and WDW for DD's 16th B-Day
February 2012- Couldn't resist! Daytona 500 and Contemporary MK View. Scratch that-- Back to the Poly Again!

January 2013... Somebody stop me! DD's 1st Year in College, let's keep our life "normal" and go to WDW! Poly Again? I'd love to try POR... Looks like CR MK View. Nope, now it's GF Lagoon View!





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Old 12-22-2012, 08:33 AM   #2040
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No problem. Gflo looks amazing as ever.

The room trusses are being installed on the DVC property.

Have a Merry Christmas everyone!
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