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Old 12-17-2012, 09:50 AM   #1
ratcatshell
Touched by the Tag Fairy!
 
Join Date: Jul 2000
Posts: 153

CM Resort Magic - Wanted to Share My Experience

I just wanted to share that JC at the CB resort made my stay more magical last week. I was waiting at the concierge desk at 6:55 am last week to try to add a night to my vacation. I was ending a package on Wednesday and beginning a room only for 1 night. JC was able to get my room only discount extended for 1 additional night (thank you Lori in the back office) without having to change rooms. He then asked did I need any additional meals on my dining plan. I explained that I was fine that I was going to pay for one buffet at Crystal Palace that morning since we were a party of three and I had 2 meal credits left. He promptly added an additional meal and told me to have a magical day. I walked back to my room and the phone was ringing. It was JC and he explained that he had reviewed my remaining snacks and he didn't think I had enough. He added 3 additional ones so I could have 6 for my final day in the parks.

I realize that JC was doing his job in assisting me but he didn't have to go beyond and help me with additional credits. It made my stay all the more magical because someone took the time to unexpectly add some perks to my stay. It was also EARLY in the morning and he made me feel that making my stay more wonderful was the most important thing he needed to do that day. It was wonderful!!!

I am contacting WDW to commend JC and Lori on their help but I wanted to let the DIS know as well because I know some members are CMs. All the CMs I encountered on my stay were wonderful and I appreciate what you do each day!
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