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Old 12-13-2012, 11:18 PM   #46
Sue M
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Originally Posted by nuge67

Have not been there in 4 years and I thought this was a forum in which to ask questions, more so for new visitors or those who have not been there in a while in hopes all ofthe Disney experts can offer all your valuable knowledge that can't be found elsewhere.

There's the old adage that the only stupid question is the one not asked,.

It's can't hurt to ask the pros.
You are absolutely right, it never hurts to ask. And I'm sorry that some posts have been less then kind. People should just answer the question, and not be so judgmental.
As I mentioned, asking at WDW isn't a good idea. It's better to just let the magic happen. I am happy if my room requests are met. And sometimes I've been sprinkled with pixie dust, and have been upgraded several times, but have never asked for it.
I usually go in slow seasons. If you are going in peak times it's doubtful you'd get an upgrade.
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Old 12-14-2012, 06:24 AM   #47
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Hey op . Happy planning and I completely understand your question. We've only stayed onsite twice and I don't believe we have gotten an upgrade but we sure did get our request last year. Went to POR and was given one of the new bayou rooms that no one had stayed in yet! I don't think I would ask but would be pleasantly surprised if offered. You never know! One of my friends was bumped from Pop to the Contemporary one time due to overbooking. To me that would be great. Happy planning and have a great trip!!

Btw..I can't remember where I read it but did read that AKL had more surprise upgrades than most if this is a place you would want to stay.
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Old 12-14-2012, 11:06 AM   #48
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If you are thinking a free upgrade...expect to have to pay for an upgrade if you want one. Then you won't be disappointed. Of course you can ask for a preferred room, but at Disney it should not be expected that you will get it at no extra cost just for the asking. They just don't operate like Vegas or a business hotel.

As for the airport...that might apply only to the cruise...and even then you shouldn't expect an upgrade.

And no, it's not "standard good customer service" to automatically offer guests free stuff at WDW. Free park tickets? That's kind of a lot to expect.
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Old 12-14-2012, 01:53 PM   #49
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Originally Posted by TDC Nala View Post
If you are thinking a free upgrade...expect to have to pay for an upgrade if you want one. Then you won't be disappointed. Of course you can ask for a preferred room, but at Disney it should not be expected that you will get it at no extra cost just for the asking. They just don't operate like Vegas or a business hotel.

As for the airport...that might apply only to the cruise...and even then you shouldn't expect an upgrade.

And no, it's not "standard good customer service" to automatically offer guests free stuff at WDW. Free park tickets? That's kind of a lot to expect.


I guess I'm a little confused. I don't think the OP said he expected a free upgrade. And your last sentence saying "That's kind of a lot to expect." It just gets a little frustrating when someone asks a question and it is interpreted as something else.

Sounds like a lot of responses try to humiliate a person for asking a question that they don't agree with. I realize a public forum will get a lot of extra information that was not originally asked for, that is undestandable but some of the posts telling the OP they might want to travel somewhere other than Disney if you expect free upgrades, tacky was another and saying the OP expects a lot.
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Old 12-14-2012, 02:00 PM   #50
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I got an upgrade at the Wilderness Lodge. I didn't ask. I think they just happen randomely. As others have said, maybe due to things like overbooking a category of a room? I really would never think of asking for something like that, because I am just thrilled to be there, no matter my room category. But I wouldn't say, you shouldn't ask. If you want to ask, then ask.
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Old 12-14-2012, 03:23 PM   #51
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I guess I'm a little confused. I don't think the OP said he expected a free upgrade. And your last sentence saying "That's kind of a lot to expect." It just gets a little frustrating when someone asks a question and it is interpreted as something else.

Sounds like a lot of responses try to humiliate a person for asking a question that they don't agree with. I realize a public forum will get a lot of extra information that was not originally asked for, that is undestandable but some of the posts telling the OP they might want to travel somewhere other than Disney if you expect free upgrades, tacky was another and saying the OP expects a lot.
I agree, I mean, you come to a Disney site not because you want to or wish to travel elsewhere, you come to an informative site like here to ask questions about Disney. Not everyone is a seasoned Disney veteran. I never expected or demanded to get a free upgrade, free tickets or anything of that nature, I was just curious to see if in fact it every happens and if so, how and why. And it actually seems that it does happen randomly now and then to some degree.

Don't magical things and great surprises happen once on a while at Disney?

Thanks to those who take time out to help those of us like me who are trying to learn as much as we can about Disney because we want to vacation there, not somewhere else.
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Old 12-14-2012, 04:01 PM   #52
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Free park tickets IS a lot to expect. Disney does not give away park tickets as a matter of course.

Yes, magical things and surprises happen often at Disney. But on the level of a card in your room from Mickey, a phone call from Goofy, a happy birthday button, a sticker for the kids most of the time. Not free park tickets or room upgrades. I know it's done differently elsewhere, especially for business travelers, so the OP should go in knowing it's an entirely different thing, so they don't come back and complain that they got nothing.

Free room upgrades do happen but it's usually when the hotel needs to move someone to make room for something else or solve an occupancy issue - not just to be nice. Walt Disney World may be the only place I can think of where actually asking for a free room upgrade may make you less likely to get one. They prefer to surprise people.
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Old 12-14-2012, 04:42 PM   #53
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Quote:
Originally Posted by nuge67

I agree, I mean, you come to a Disney site not because you want to or wish to travel elsewhere, you come to an informative site like here to ask questions about Disney. Not everyone is a seasoned Disney veteran. I never expected or demanded to get a free upgrade, free tickets or anything of that nature, I was just curious to see if in fact it every happens and if so, how and why. And it actually seems that it does happen randomly now and then to some degree.

Don't magical things and great surprises happen once on a while at Disney?

Thanks to those who take time out to help those of us like me who are trying to learn as much as we can about Disney because we want to vacation there, not somewhere else.
I am sorry, but if you asked about it in a round about way, you are hoping for it. You say it does happen and you are curious how. Hundreds of thousands of people go to Disney ever year. The people who talk about an upgrade here represent a fraction of the people who go to Disney and the upgrades were completely out of their control.

Yes, magical things and great surprises happen to me every year.

They have all been of my own making. I would be more than happy to tell you how that happens as a veteran. Just let me know and I will be more than happy to tell you endless stories about those little moments.

But if you are looking to get an upgrade to something everyone else already paid for, I am not your girl.
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Old 12-15-2012, 10:50 AM   #54
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These threads just blow my mind.

It's so tacky to ask for something you didn't pay for. It's such an immediate turn off for the worker. And it's uncomfortable.

Pay for what you want and if something special happens then great.
The OP was just curious. If she had never stayed at a Disney resort, she was just asking if it is the same as other resorts or hotels.

When I travel on business I am frequently told, "We've upgraded you to a jacuzzi room", or, "We've upgraded you to a junior suite", or, "We've upgraded you to a golf course view"

Why in the world do we have to jump on peoples motives or intentions EVERY time this innocent question is asked on the Dis??????
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Old 12-15-2012, 06:39 PM   #55
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Maybe we just have extraordinary luck, but we've been upgraded four times at WDW. However, three of those incidents were quite a while ago, so maybe things have changed. Here's the chronology:

2000 DS's first visit to WDW. GF Garden view to Sugarloaf for $50 more per night. This was when the club level services were run by a separate entity. They called our house two weeks before our visit to offer us this deal and we said yes. Best move ever!

2001: We were so in love with the GF that we returned. DH asked at check in if there was a way to repeat the previous year's amazing club level experience. There was not a similar deal; however, our lovely CM upgraded us from Garden view to Theme Park view.

2002: We didn't enjoy CSR and moved to AKL which was only a little over a year old. I had read reviews on Trip Advisor, stating that people were getting free upgrades to savannah rooms pretty easily. We asked about an upgrade to savannah, but were fully prepared to pay for it. Our CM upgraded us at no charge.

2009: We were booked at the GF, but concerned when I read about construction there on this site. We were worried about upsetting our son who suffers from hyper reactivity, an extreme sensitivity to loud noises. We contacted the GF ahead of time and were given a beautiful lodge tower room and a bunch of lovely welcome gifts.

On all our other trips, we got what we paid for and it was all great.
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Old 12-16-2012, 07:11 AM   #56
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Originally Posted by Missoutandabout View Post
Not sure what it'll get you at check-in, but it'll sure as heck get you flamed here.

Quote:
Originally Posted by Bob NC View Post

Why in the world do we have to jump on peoples motives or intentions EVERY time this innocent question is asked on the Dis??????
It wouldn't be the Dis if it didn't happen.

We have been upgraded at WDW a few years ago when we were staying for 21 days. Upon check in they have us a room upgrade to concierge level. We didn't ask for it, it was just some random Disney Magic.

In LA on the way home this year, we were given a huge suite for one night. These things do happen but I find it generally as a random act.
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Old 12-16-2012, 09:17 AM   #57
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OP - I think you should, just ask. The worse thing that can happen is that the CM says no. I see no harm in asking.
Our last trip in August we traveled with 2 other families. My family wanted Club Level so that is what we booked. The other 2 families did not book Club Level. Upon check in while my family was on Club Level checking in, the other 2 families simply asked about a possible CL upgrade. It was granted. For both families. And they were both given lagoon views. We also were given a lagoon view as an upgrade that we did not ask for.
And, this was the 2nd time one of those families was upgraded to CLub Level. Simply by asking.
With that said, I myself could never ask. I just don't have it in me to do so. But I see absolutely nothing wrong with it.
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Old 12-16-2012, 09:49 AM   #58
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I travel a great deal for work and many times I have received great upgrades, even suites, by just asking. So I figured that may be a possibility here as well but I guess not.

I do not care or need a preferred room to enjoy my stay, but I didn't know if was even worth asking for if those so called perferred rooms are still available sitting there empty.
If you look like you need a little magic, or if you're at WDW to celebrate something extra special, the CM or their manager may feel inclined to sprinkle you with . But asking for it, or subtly suggesting you might want one, is the wrong way to go about it.

My two favorite instances: one time we had booked a standard view room at WL, and were randomly (read: magically) upgraded at check-in to a courtyard view. Another, at YC, we had asked for adjoining rooms. When we went up to our rooms, they were several rooms apart. I went back down and asked if it would be possible to be relocated to two rooms closer together, and the manager, over my (admittedly weak) objections, gave us a complimentary upgrade to connecting water view rooms.

Of course, I've never tried the Vegas-preferred $50 bill behind the credit card trick...
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Old 12-16-2012, 12:12 PM   #59
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I guess I'm a little confused. I don't think the OP said he expected a free upgrade. And your last sentence saying "That's kind of a lot to expect." It just gets a little frustrating when someone asks a question and it is interpreted as something else.
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So neither a CM at the airport or at your front desk can offer you something for free, such as a preferred room, fast pass option, upgrade or park tickets, NOTHING? I just figured it was good customer service....
I think the second post by the OP shows that they in fact, DID, expect something for free - and not only did they expect it, but felt that it's bad customer service not to offer the freebies.

That second post is what stirred the irritation, not necessarily the question itself.
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Old 12-16-2012, 12:24 PM   #60
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Originally Posted by aaarcher86 View Post
I think the second post by the OP shows that they in fact, DID, expect something for free - and not only did they expect it, but felt that it's bad customer service not to offer the freebies.

That second post is what stirred the irritation, not necessarily the question itself.
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