Anybody else having issues with Disneystore.com? - Page 2 - The DIS Discussion Forums

disneysnowflake · 12-06-2012, 04:50 PM

My order I placed on Thanksgiving night just shipped, and everything I ordered was included.
I just got a shipping notice an hour ago.
I shipped via UPS ground and is scheduled to be here on Monday, 12/10.

jiminy14 · 12-10-2012, 12:47 AM

Make sure you check your credit card statement for charges from the Disneystore.com. I finally received confirmation that my order shipped but two items were missing from the shipment. I checked my credit card activity online and found out that I was charged for the entire order including the missing items. Called Guest Services and they informed me that they two items were now out of stock and could not be shipped. They offered me either a $10 GC or a refund to my cc. Since the cost of the items was more than the GC, I opted for the refund. The CM told me that I was one of several people she had spoken with that day who had been charged for items that were missing from their orders.

pigletto · 12-10-2012, 05:59 AM

I made an order on 11/6. It shipped on 11/22

There were 3 items to be monogramed so I assumed that was the hold up but it took a very long time. It would appear they are really backed up this time of year.

jenseib · 12-10-2012, 08:41 PM

I finally got my 2 shipping notices.
Funny thing. I made the order on 11/26, but it said it was made on the 29th. Oh well...but then it said it was shipped on 9/12. LOL I don't think so.
The second one appears to be right. I'm gonna check my orders and credit cards though to be sure all is right.

sunshinehighway · 12-10-2012, 09:16 PM

I ordered a few thing on the day after black Friday. It took over a week to ship. The package finally arrived last Friday (just about two weeks after I ordered). There are a few other things I was thinking about ordering but I don't want to have to worry about getting it by Christmas.

pklein09 · 12-11-2012, 05:21 AM

Quote:

Originally Posted by jenseib

I finally got my 2 shipping notices.
Funny thing. I made the order on 11/26, but it said it was made on the 29th. Oh well...but then it said it was shipped on 9/12. LOL I don't think so.
The second one appears to be right. I'm gonna check my orders and credit cards though to be sure all is right.

I think the "9/12" is the European date format for December 9. Odd, though, that it would be listed like that.

wtpfan · 12-11-2012, 12:51 PM

There is definitely a lack of quality happening. I placed an order on-line on Nov 7 (to avoid the rush) and it was received Dec 1 at the location in Niagara Falls NY I had it shipped to. There were 2 items missing and 2 random items I did not order were in the box. I called the next day to complain and they said they would ship out the two missed items right away. I have yet to get a shipping confirmation e-mail.

Very disappointed. It has been a while since I ordered from Disny.com but the service was never like this.

jenseib · 12-11-2012, 01:16 PM

Quote:

Originally Posted by pklein09

I think the "9/12" is the European date format for December 9. Odd, though, that it would be listed like that.

That is weird, since 12/9 is a sunday and all other dates were in the American way.

OhioStateBuckeye · 12-11-2012, 01:22 PM

I also had this happen. I placed the order on Black Friday, I had a lot of trouble doing that. I wanted to use my $20 off a $40 purchase code that I had from my Brave Blu Ray order, the website wouldn't accept that code so I had to call to have the code applied, then I was told on the phone that they couldn't apply the code to an order for the Pixar vinylmations (the $20 off code did have restrictions, but vinylmations were not on the list).

I hung up, called back and found someone who knew how to add the code to my order (with the Pixar vinylmations). I am pretty sure I missed out on some codes I could have used anyway, the website kept messing up the shopping cart page and by the time I got the second person on the phone I was tired of messing around.

2 weeks after the order I had not received shipping confirmation. I sent a very snarky email (I admit it, it was truly very snarky, and I usually don't do that) and they apologized and gave me a $10 gift card code. And a few days later my order was finally marked as shipped. Still haven't received it...but hopefully it'll get here.

I have been ordering a lot lately off the website to satisfy my new vinylmation craze, and I have a lot of trouble ordering things. The website doesn't accept a lot of codes that it should, it is a pretty big mess.

12-06-2012, 04:50 PM	#16
disneysnowflake DIS Veteran Join Date: Feb 2004 Posts: 3,228	My order I placed on Thanksgiving night just shipped, and everything I ordered was included. I just got a shipping notice an hour ago. I shipped via UPS ground and is scheduled to be here on Monday, 12/10. __________________ Dec 04 POFQ Oct 05 Pop Dec 07 CR Dec 10 BLT Oct 11 POFQ Dec 14 CR 2014 we are renewing our wedding vows at WDW.

12-10-2012, 05:59 AM	#18
pigletto DIS Veteran Join Date: Oct 2007 Location: Canada Posts: 6,905	I made an order on 11/6. It shipped on 11/22 There were 3 items to be monogramed so I assumed that was the hold up but it took a very long time. It would appear they are really backed up this time of year. __________________

12-10-2012, 08:41 PM	#19
jenseib Mommy to Claire Join Date: Oct 2006 Location: Ohio Posts: 23,326	I finally got my 2 shipping notices. Funny thing. I made the order on 11/26, but it said it was made on the 29th. Oh well...but then it said it was shipped on 9/12. LOL I don't think so. The second one appears to be right. I'm gonna check my orders and credit cards though to be sure all is right. __________________ Oh the Places We Go, The People We SeeI LOVE Comedians with Guitars...You didn't tell me that PartYou can take the girl out of Disney, BUT..Universal Adventures of Dreams and an Expanding WorldA Hop, NO Skip, and Many Mishaps to a Disney DreamSo This is What a Dream Tastes likeDairy Farmer's Wife IS going to Disney in March/April3Rd Times a Charm

12-11-2012, 01:22 PM	#24
OhioStateBuckeye DIS Veteran Join Date: Sep 2007 Location: Columbus, Ohio Posts: 1,393	I also had this happen. I placed the order on Black Friday, I had a lot of trouble doing that. I wanted to use my $20 off a $40 purchase code that I had from my Brave Blu Ray order, the website wouldn't accept that code so I had to call to have the code applied, then I was told on the phone that they couldn't apply the code to an order for the Pixar vinylmations (the $20 off code did have restrictions, but vinylmations were not on the list). I hung up, called back and found someone who knew how to add the code to my order (with the Pixar vinylmations). I am pretty sure I missed out on some codes I could have used anyway, the website kept messing up the shopping cart page and by the time I got the second person on the phone I was tired of messing around. 2 weeks after the order I had not received shipping confirmation. I sent a very snarky email (I admit it, it was truly very snarky, and I usually don't do that) and they apologized and gave me a $10 gift card code. And a few days later my order was finally marked as shipped. Still haven't received it...but hopefully it'll get here. I have been ordering a lot lately off the website to satisfy my new vinylmation craze, and I have a lot of trouble ordering things. The website doesn't accept a lot of codes that it should, it is a pretty big mess. __________________ http://www.disboards.com/showthread.php?t=3045681 Return trip to Disneyland for a spectacular Birthday Extravaganza!!! (yep, it gets 3 exclamation marks) http://www.disboards.com/showthread.php?t=2918026 A WDW Vet checks out DL and Hollywood! http://www.disboards.com/showthread....6#post45041826 Tower of Terror 10 Mile Run!

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12-10-2012, 12:47 AM	#17
jiminy14 DIS Veteran Join Date: Mar 2004 Location: New Jersey Posts: 1,155	Make sure you check your credit card statement for charges from the Disneystore.com. I finally received confirmation that my order shipped but two items were missing from the shipment. I checked my credit card activity online and found out that I was charged for the entire order including the missing items. Called Guest Services and they informed me that they two items were now out of stock and could not be shipped. They offered me either a $10 GC or a refund to my cc. Since the cost of the items was more than the GC, I opted for the refund. The CM told me that I was one of several people she had spoken with that day who had been charged for items that were missing from their orders.

12-10-2012, 09:16 PM	#20
sunshinehighway DIS Veteran Join Date: Mar 2010 Posts: 2,069	I ordered a few thing on the day after black Friday. It took over a week to ship. The package finally arrived last Friday (just about two weeks after I ordered). There are a few other things I was thinking about ordering but I don't want to have to worry about getting it by Christmas.

12-11-2012, 12:51 PM	#22
wtpfan Mouseketeer Join Date: Dec 2008 Location: Niagara, Ontario Posts: 255	There is definitely a lack of quality happening. I placed an order on-line on Nov 7 (to avoid the rush) and it was received Dec 1 at the location in Niagara Falls NY I had it shipped to. There were 2 items missing and 2 random items I did not order were in the box. I called the next day to complain and they said they would ship out the two missed items right away. I have yet to get a shipping confirmation e-mail. Very disappointed. It has been a while since I ordered from Disny.com but the service was never like this.