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Old 12-10-2012, 10:54 AM   #1
Earning My Ears
bernie1661's Avatar
Join Date: Oct 2012
Posts: 17

Advantage car rental

Avoid at all Costs!!!!!! Made reservations for 2 vehicles for a family vacation in Orlando from MCO, last week, from a 2 hour wait at the counter to pick cars up, they claimed the computer were down! The car my son got was dirty, only 1/4 tank of gas, The car I got was at least full of gas. My son's car was a returned mid week, this is where the real problem started. When the car was scanned in, all of my information came up, the person at the booth could not figure out how to fix the problem. Back to the counter in the terminal. Still no help! Supervision Mike, called and explained problem to him, after some time Mike credits my account, fixes my son's account and does apologies for the problems 45 minutes later we get to head back to resort. Now we go to return my rental at end of the week, car gets scanned in, some other persons information comes up, I'm not even in the system!!!! UNBELIEVABLE!!!! Again the person in the booth cannot fix the problem. This time we get supervisor Biron, not as helpful as Mike. After a major argument and a rather verbal exchange I get my car returned and a credit for our aggravation. In the end avoid ADVANTAGE CAR Rental, giant pain in the ***!!!!!!!!!! By the way, owed by Hertz
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