Ths DIS is a great place to ask Disney Cruise Line questions and share tips.
Dreams Unlimited Travel - The official sponsor of the Disney Cruise Forums Dreams Unlimited Travel - the official sponsor of the Disney Cruise Forums  

Go Back   The DIS Discussion Forums - DISboards.com > Disney Cruise Line > Disney Cruise Line Forum
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Rate Thread Display Modes
Old 11-18-2012, 11:32 PM   #16
Wadekind
DIS Veteran
 
Join Date: Mar 2009
Posts: 781

Quote:
Originally Posted by kristinfly2 View Post
We were promised an equipment package for our room for hearing impaired guests. It included a light to know when some one was at the door, a special phone and a vibration alarm for the Bed As I stated before DCL CMs on the phone also told me there would be a sign interpreter for the shows. Her hearing impairment and developmental delays were also supposed to be noted for the CMs in the club. I called three times, faxed the form and noted it myself in the online registration.
It all worked out because we had her sleep in our room instead of in the connecting room with our three other kids who came. She also wasn't interested in the shows so that didn't become an issue.
Like I said the CMs in the club were great with her! But was also disappointed that the other equipment wasn't available. She was very disappointed that she couldn't sleep with her sisters and brother in the "kids" room. Even with the connecting doors wide open, we decided better safe than sorry.
Sounds like DCL really dropped the ball on this one. I wouldn't be happy either after the effort you put in to make sure things would be provided.
Wadekind is offline   Reply With Quote
Old 11-19-2012, 08:43 AM   #17
neg58
DIS Veteran
 
Join Date: Oct 2012
Posts: 1,664

Quote:
Originally Posted by MAJPLO View Post
My kids are much younger so maybe I just don't understand the Edge system yet, but.... I don't understand WHY for a child with special needs they couldn't simply say this 11 year old cannot check himself out and call your wave phone if he wanted to leave. Sorry. Maybe it's the teacher in me that feels the need to be FLEXIBLE and provide children with special needs what they NEED to be happy, safe, and successful.

Sorry. Done ranting now.
Part of the attraction of Edge and Vibe is that the teens can come and go as they want to, without parents having to check them in or out. I LIKE that part, as I don't want to always have to go get the kids, or okay it for them to go get food or a drink. The staffing is not such that they can check kids in and out.

I understand the restrictions on older kids going to clubs with younger ones. My daughter, 16, would have loved to have been in with the 4 year olds, meeting princesses and playing games, but I understand why the parents of those 4 year olds don't want teens running in and out of the place where they've left their small children. The older kids are rougher, may not behave, may talk and act like teens. My daughter would have been perfect (of course!) but if they made an exception for her, they'd have to make an exception for all the 13 and 15 year olds.

One thing I really liked about DCL is the 'no exceptions' for kids rules. My daughter would be fine at Palo or Remy. She's sit quietly by the adult pool, wouldn't be an interruption at the adult spa or in any of the clubs. But the rules are the rules, and if they made an exception for her, they'd have to make one for the 15 year old who may not be quite so well behaved in a restaurant, it might make someone uncomfortable to hear jokes in an adult club when kids are around. I hate it when women bring their 7 year old boys into the locker room at the health club when the rules clearly say none over 5, and I don't care if they have special needs or not. I'm a customer too.

We really feel like there is no pool for us to enjoy because the family pools are too wild and she can't go to adult pool. Those are the rules. She tried Vibe and didn't really like it as we aren't big on video games (as I said, she'd have rather been in the Kids Club or lab), so there was no "club" for her. We just did other things.

I don't think DCL should promise accommodations and then not meet them, like with the interpreter or alarms. I would have tried to fix that with Guest Services.

N
neg58 is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 12-09-2012, 11:24 AM   #18
afoyt
Disney51
 
afoyt's Avatar
 
Join Date: Feb 2012
Location: Lithia, Florida
Posts: 11

Disney's reply

I sent Disney a letter expressing my concerns. I also sent them a copy of the other parents concerns listed here on this forum. Disney sent back a letter of apology, basically stating that they would look into the concerns, but nothing would be changed for now. It also stated that maybe later in the future something could be done to better meet the needs of the special needs child. As for us, I still have my reservation for next year on the Fantasy, but I have recently learned of a "Buddy Cruise" that is geared toward the DS child, it may be a better fit for us.
__________________
Ann-Disney Passholder 1992 to present
Favorite Disney Hotel-Wilderness Lodge
Favorite Disney Resturant-Epcot's Teppan Edo
Favorite Parade-"Boo to You"-Halloween
Favorite Time of Year at Disney-Christmas
Disney Residence's we have enjoyed:
All of the Value Hotels
Port Orleans-Great boat ride to Downtown Disney
Coronado Springs-Convention anyone?
Carribbean Beach-Romantic
Saratoga Springs-Great Pool area
Boardwalk-Lots to do around the boardwalk
Ft. Wilderness-hate camping, stay in the Cabins!
Wilderness Lodge-I want to live here!
afoyt is offline   Reply With Quote
Old 12-09-2012, 11:49 AM   #19
Hrhpd
DIS Veteran
 
Join Date: May 2012
Posts: 2,394

Quote:
Originally Posted by afoyt View Post
Having arrived home from a 4day cruise aboard the Dream. I wanted to bring to the attention of parents with Special Needs Teens, Disneys policy. I have a 14yr old son with Down Syndrome. As he is 14, he is not allowed into the supervised areas of the Oceaneers Lab. His 12yr old brother is, and even though Zach is the same size as his brother, and mentally he is around 6yrs old, he is not allowed in the Oceaneers Lab. Zach is allowed in he teen club Edge, his brother was also allowed in Edge. Edge is a lightly supervised area, where the teens are allow to come and go as they please. After talking with one of Disney's counselors, her asst. manager, then the Manager. They assigned a counselor to Zachary. Lucky, for me my 12yr old volunteered to keep an eye on his brother while in Edge. It was a good thing he did as Zachary was still able to go downstairs unaware of the Counselor assigned to him. My 12yr old noted he was missing and they found him by the icecream machine downstairs from Edge.
Thanks for the heads up. We will be traveling with friends who have a child with Down syndrome. I will let them know to check this out before we select a cruise line,
Hrhpd is offline   Reply With Quote
Old 12-09-2012, 12:45 PM   #20
kcashner
DIS Veteran
 
Join Date: Dec 2003
Posts: 33,275

For the hearing impaired cruiser--I don't know what happened, but it does sound like DCL dropped the ball. They have specified cruises where there are already arrangements in place for interpreters, and normally will "do their best" to book a team of interpreters for other cruises. We've enjoyed several cruises where we were able to sit across the aisle from the area reserved for the families needing the interpreters' services and really loved watching them. My daughter has studied ASL for several years and Angela (one of the interpreters) was very sweet to show her some of their Disney signs, etc. We've also seen the interpreters dining with the family when they were on board for one individual--how much/little time they spend with the family and which activities they interpret is up to the family. Generally they do the shows; from there, if needed for only one person or family, they can spend time in the kid programming, at family activities, or whatever as needed.

I'm really sorry that DCL didn't come thru for you as promised.

As to allowing a developmentally delayed individual into a younger age group--as noted in one of the above posts, that is exactly what resulted in the more strict policies that went into effect in December, 2011. It is unfortunate that one (rather serious by reports) incident could ruin it for everyone, but that's what the DCL legal department decided. The policy has always stated that one on one supervision/care is not available in the programming. It sounds like you should be very proud of your 12 year old; seems he went above and beyond for his brother. I don't know what the "right" answer should be as each kid involved has individual issues to be managed.
kcashner is offline   Reply With Quote
Old 12-09-2012, 02:40 PM   #21
kristinfly2
Mouseketeer
 
Join Date: Jun 2012
Posts: 298

Quote:
Originally Posted by kcashner
For the hearing impaired cruiser--I don't know what happened, but it does sound like DCL dropped the ball. They have specified cruises where there are already arrangements in place for interpreters, and normally will "do their best" to book a team of interpreters for other cruises. We've enjoyed several cruises where we were able to sit across the aisle from the area reserved for the families needing the interpreters' services and really loved watching them. My daughter has studied ASL for several years and Angela (one of the interpreters) was very sweet to show her some of their Disney signs, etc. We've also seen the interpreters dining with the family when they were on board for one individual--how much/little time they spend with the family and which activities they interpret is up to the family. Generally they do the shows; from there, if needed for only one person or family, they can spend time in the kid programming, at family activities, or whatever as needed.

I'm really sorry that DCL didn't come thru for you as promised.

As to allowing a developmentally delayed individual into a younger age group--as noted in one of the above posts, that is exactly what resulted in the more strict policies that went into effect in December, 2011. It is unfortunate that one (rather serious by reports) incident could ruin it for everyone, but that's what the DCL legal department decided. The policy has always stated that one on one supervision/care is not available in the programming. It sounds like you should be very proud of your 12 year old; seems he went above and beyond for his brother. I don't know what the "right" answer should be as each kid involved has individual issues to be managed.
Thank you! I am not sure what happened. I thought all the phone calls and faxing the form was enough but some how the info got lost. We still had a fantastic time and are planning another DCL cruise for next year! .

I agree with the DCL policy of aging kids out of the club even though they are developmentally delayed. Our DD10 will never be able to handle edge or vibe, so we are going to try to squeeze in as many DCL cruises as we can before she ages out of the club!
kristinfly2 is offline   Reply With Quote
Old 12-09-2012, 02:55 PM   #22
Kirbo
Runs with Scissors
 
Kirbo's Avatar
 
Join Date: May 2010
Posts: 1,248

Quote:
Originally Posted by afoyt View Post
As for us, I still have my reservation for next year on the Fantasy, but I have recently learned of a "Buddy Cruise" that is geared toward the DS child, it may be a better fit for us.
I would love to hear more about this "Buddy Cruise." One of my closest friends has a DS daughter who just turned 13. I would love to share the info with her.
__________________
Kirbo is offline   Reply With Quote
Old 12-09-2012, 07:00 PM   #23
mom2val
Can't wait to go back
 
mom2val's Avatar
 
Join Date: Jan 2008
Location: usa
Posts: 1,456

We were just on the Magic Dec 1-8. DD is 12 and has Aspergers. She chose to hang out in the Edge instead of the Lab. We told the counselor on the first day that we did not want her to leave or self check out. We were told there are no bathrooms on deck 2 for the kids to use and they have to go to other floors to use a bathroom. We gave dd a wave phone and told her to call us if she needed the bathroom. A few days in when we picked her up she told us she had left with several kids- she followed them to see where they were going and then had to stay with them because she did not know what to do and where to go. Needless to say we had a LONG talk with her again about safety and strangers. As for the counselors in the Edge they basically told us the kids self check out period and they do not keep track of who comes or goes.
mom2val is offline   Reply With Quote
Old 12-09-2012, 07:11 PM   #24
neg58
DIS Veteran
 
Join Date: Oct 2012
Posts: 1,664

Quote:
Originally Posted by mom2val View Post
We were just on the Magic Dec 1-8. DD is 12 and has Aspergers. She chose to hang out in the Edge instead of the Lab. We told the counselor on the first day that we did not want her to leave or self check out. We were told there are no bathrooms on deck 2 for the kids to use and they have to go to other floors to use a bathroom. We gave dd a wave phone and told her to call us if she needed the bathroom. A few days in when we picked her up she told us she had left with several kids- she followed them to see where they were going and then had to stay with them because she did not know what to do and where to go. Needless to say we had a LONG talk with her again about safety and strangers. As for the counselors in the Edge they basically told us the kids self check out period and they do not keep track of who comes or goes.
Because your daughter is 12, she could either go to the lab/club where she would be supervised and not be able to self check-out, or you could register her for the Edge, where she would be able to come and go with the other kids. It is your choice which program to put her in.

Some people with kids on the cusp put them in the next group up and agree to the terms of that level, such as a 2 yr, 11 month old in the lab, or an 11 year old in Edge (with the ability to self check-out of the area. They will not allow older kids to go down level for the safety of the younger kids. A 13 year old may be fine with the 11 year olds, but there are also 7 year olds in that club. There have to be some hard cut off dates.

Nancy
neg58 is offline   Reply With Quote
Old 12-09-2012, 07:19 PM   #25
Talking Hands
|,,|/ DEAF DISNEY LOVER
Mom to 2 beautiful young ladies
SIGNS TO OLDIES ON THE RADIO
 
Talking Hands's Avatar
 
Join Date: Mar 2002
Location: Pooh's Thoughtful Place AKA SE Fla
Posts: 10,155

Thank you for posting this. We have a special needs daughter who turns 10 in a few days. We got back from our first DCL cruise two weeks ago. She had a great time in the club and the counselors were really great with her! DH wanted to wait to do another cruise in two years, but when I pointed out that she was going to age out of the club in two years, he agreed we should go once a year until then! . A DCL cruise is very expensive for us as we are a family of 8 and even though we only took the 4 youngest, we have to book two rooms. It is so worth the scrimping and saving we will be doing all year to have a vacation that all the kids will enjoy! I have no idea where we will go when Sarah ages out of the club/lab.

Sorry this happened to you. Normally you need to formally request interpreters a minimum of 45 days prior to your cruise. Longer is better. They will try to get interpreters at less than 45 days but it depends on who is available as they must be trained on the shows. The kit should have been available without problem. Honestly I found the phone a pain and it was easier for me to go to the guest services desk and deal directly with them. I normally carry my portable vibrating alarm so that wasn't a big deal. Door knocker was important to me and was installed when we arrived as well as the other equipment. We did our cruise through a TA and the TA did all the requests for us down to requesting specific interpreters I preferred. It was originally set up with 2 I requested but at the last minute was changed due to an unforeseen problem and I got Angela instead. Awesome interpreter.
__________________

Talking Hands
|,,|/ DEAF Disney Lover

Last edited by Talking Hands; 12-09-2012 at 07:44 PM.
Talking Hands is offline   Reply With Quote
Old 12-09-2012, 08:38 PM   #26
Canadian Girl
Mouseketeer
 
Join Date: Dec 2012
Posts: 112

When we traveled in August, the age limit on the Dream and Fantasy was ten for the lab. Disney has since changed this to twelve as an upper limit which suits me fine as my youngest two will be nine and twelve on our next cruise in March 2014 and want to be together. I was told that a lot of parents wanted the choice of the edge or lab for eleven and twelve year olds which matched the age ranges of the Magic and Wonder so they changed things.
Canadian Girl is offline   Reply With Quote
Old 12-09-2012, 08:53 PM   #27
kcashner
DIS Veteran
 
Join Date: Dec 2003
Posts: 33,275

There are overlaps built into the system. 11s and 12s can choose between Lab and Edge. 14s can choose between Edge and Vibe. Toilet trained 2s can choose between nursery and Club.

And still, parents want to push the system by placing 10s in the Edge or asking if 13s can go to the Vibe....so CMs sometimes try to be cooperative.

The current only hard and fast is that at 18 you "age out" of the programming. There is an 18-21 group, which has effectively killed the college group. Oh well.....
kcashner is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 11:54 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.