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Old 12-09-2012, 08:27 AM   #11
luvmy3
When I drink I find its easier to watch my children because I see all 3 of them double, so all 6 of them of them take all my attention
 
Join Date: Feb 2008
Posts: 20,034

Quote:
Originally Posted by mjkacmom View Post
I think he did own up to it, and offered to put in their order, and have it be free (which means the server would have to tell the manager about the mistake). He obviously didn't realize the mistake until they called it to his attention - it happens. The drink thing is a very easy mistake (strawberry vs. strawberry stripe), and I'm sure he would've made the correction if it was brought to his attention.

Busy Friday night? I think both the server and the manager bent over backwards to fix the situation. Free meals? Comped drink? Free anything they want? Coupons? I think most people who've worked in restaurants have accidently placed a wrong order, or forgetten to put in an order. It happens, they try to make it right.

Considering the OP took up to a table for at least an hour, I think the server was "punished" for his mistakes even with the tip. I would asssume he normally would've gotten at least $10 for a 2-top on a Friday night.
He owned up to it after the customer brought it to his attention, and that is just bad service. Busy Friday or not it was his job to make sure all of his tables were taken care of, and yes mistakes happen, but that doesn't excuse bad service. I think the OP was generous by giving him something, and I'm sure he learned his lesson from that punishment.
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