DVC RESALES
DVC RESALES

Go Back   The DIS Discussion Forums - DISboards.com > Disney Vacation Club > Purchasing DVC
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 12-01-2012, 06:07 PM   #31
RobynPrincess
Looking around
 
RobynPrincess's Avatar
 
Join Date: Nov 2010
Location: Hampshire, UK
Posts: 770

Quote:
Originally Posted by canpower View Post
Thanks!



Didn't take offence really. I know how perception looks and I assumed someone might call me out for it. No harm, no foul. Besides this is a Disney board I mean really you can't get "that" mad about anything!

Now if I can just pass ROFR I'll feel like one of you alll...
I have my fingers crossed for you
RobynPrincess is offline   Reply With Quote
Old 12-03-2012, 04:27 PM   #32
curan69
Earning My Ears
 
Join Date: Mar 2007
Posts: 73

Jason

We dealt with Jason at the TSS when we did our 100 point add on. I found him Pleasant to deal with and everything went well.
curan69 is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 12-04-2012, 09:21 PM   #33
Dean
DIS Veteran
 
Dean's Avatar
 
Join Date: Aug 1999
Posts: 31,855

Quote:
Originally Posted by ELMC View Post
For what it's worth, I think this says a lot.
I don't agree. While it looks good, it's really a no win situation for TSS. Given their presence and sponsorship here, they really have no choice but to put on the best face possible. While I'm not doubting Jason's sincerity, to have not responded and in a positive manner, would have been foolish. I think all you can really say is it was smart to respond this way. I really don't think you can say any more either way.
__________________
Dean
Dean is offline   Reply With Quote
Old 12-04-2012, 10:34 PM   #34
michelleiada
DIS Veteran
 
michelleiada's Avatar
 
Join Date: May 2006
Location: Massachusetts
Posts: 1,652

I have in the past chatted with Jason at TTS. I thought he was professional and answered all my questions. Recently I purchased my contract through Fidelity and the process was simple and all went smoothly.
__________________
Michelle 1988 offsite, 1990 offsite, 2001 offsite, 2007 WDW Swan, 2009 Beach Club Villas, 2011 Beach Club Villas, 2012 Bonnet Creek for AAU Basketball Nationals, 2012 Port Orleans Riverside

2012 BECAME DVC MEMBER AT BCV!

michelleiada is offline   Reply With Quote
Old 12-05-2012, 08:09 PM   #35
NHTikiBeckie
DIS Veteran
 
NHTikiBeckie's Avatar
 
Join Date: Apr 2006
Location: Portsmouth, NH
Posts: 1,802

I've dealt with Jason and have had a positive experience. I plan on buying AKL soon and wouldn't hesitate to deal with TSS again.
__________________


Disney World videos I made!

http://vimeo.com/7316001 (MGM & Animal Kingdom)

http://vimeo.com/7315073 (Epcot)

http://vimeo.com/7316111 (Magic Kingdom)

http://www.youtube.com/watch?v=NjHXWMp1uhI (Christmas and Fun outside the parks)
NHTikiBeckie is offline   Reply With Quote
Old 12-06-2012, 01:36 PM   #36
Lil' Grumpy
Lil' Grumpy is really a Big Sweetie
 
Lil' Grumpy's Avatar
 
Join Date: Feb 2006
Location: chillicothe,oh
Posts: 2,778

yes, i think dean's observation is correct. but the fact that he made
the effort to offer the buyer another opportunity showed good
business sense. my best guess would be problem/problems when
he was explaining the ways things must be done vs the person
expectations. ( some probably from here).

i thought, one of the key toward problem solving, was the one poster's
2 different views -especially labeling her group (buyers) as "passionate. "
though i didn't recognized it as correct, mainly it is self evident- buyers
are motivated by their previous wdw experiences. so it isn't too
hard to figure out there's going a lot of "feelings" in this process that
can lead to frustrations. and you get a lil' clue when they added how
they "saw" sellers. and that is most common beginning that the
"man in the middle" is dealing with -- from the start.

did you read the resale poster about purchasing the "one" time
buying extra points? she "believes " that the "one time " purchased
does not apply to her. how many times does the person think
"why" dvc have certain rules to begin with--even the basics-
like their legal obligations? wanta bet she going to be anger but
do you think she will blame herself for "not" learning the rule?

from our experiences, i am learning there are important differences
between reasonable expectations-as reasons are wide/wild
versus realistic expectations. we have made changes in
how we use our dvc & will continue to do so. we had some
growing pains in the beginning too- & dvc try to give us a
new guide...no, no no! - no way, we were going to blame
our guide for problems within the system.

we don't do resales because we are not interested in them. we
didn't buy dvc for a money making profit. we didn't but to rent
our points out. we did buy because we could see the benefits
toward our future wdw trips. we started in 2002 & didn't buy
til 2009. our dvc is our vacations dollars & where we want
to go for family vacations. don't have any previous encounters
with jason-& i do "feel" resales persons have different objectives
than direct. but in this situation/s , i felt he was at a big disadvantage
because his "role" is in the middle & was more limited by rules/
regulations/ laws versus his true feelings. so to judge any
person in this business-"good or bad"- isn't an accurate
measurement of the real person. and too me, very unfair to
the person.
__________________
& = + +
Lil' Grumpy is offline   Reply With Quote
Old 12-10-2012, 04:24 PM   #37
dsanner106
DIS Veteran
 
dsanner106's Avatar
 
Join Date: Apr 2003
Location: atlanta
Posts: 1,144

The odds you will love every employee at any company are slim, people have bad days and sometimes moods are mis-interpreted. Just contact jamie, explain all and work with her.
Drew
__________________






72 offsite
'74 offsite, '01 Old Key West,'02 Wyndham
'03 timeshare,'04 Pop Century '04 Coronado Springs
'05 Offsite
'06 All Star Sports 06 CoronadoSprings '07 Bonnett Creek 07 All Star Music '08 Pop Century '08 Boardwalk Villas '09 Beachclub Villas '09 Animal Kdom kidani village'10 Saratoga Sp, '11 Bay Lake Towers,' 12' Boardwalk, '12 AK Kidani
dsanner106 is offline   Reply With Quote
Old 12-11-2012, 09:27 AM   #38
jarestel
DIS Veteran
 
Join Date: Oct 2003
Location: New Hampshire
Posts: 2,731

When all is said and done, it's best to approach business dealings with logic rather than emotion. I would't especially care whether I become BFFs with an employee of a company I'm doing business with as long as the details of the transaction are handled in a professional manner (my experience with TTS has been extremely positive in this respect).

After all, the goal is to get the best deal that I can for me.
jarestel is offline   Reply With Quote
Old 12-28-2012, 07:59 AM   #39
brolyat
Earning My Ears
 
Join Date: Nov 2005
Posts: 7

Specifically did not buy contract because...

Of the exact thing you mentioned. I felt the same way, I was not spending that much money with someone that is rude to me. Bought with another company.
brolyat is offline   Reply With Quote
Old 12-28-2012, 08:25 AM   #40
appleorchard
DIS Veteran
 
Join Date: Nov 2006
Location: South Jersey
Posts: 1,503

I went to Fidelity after first contacting The Timeshare Store and had a great experience with Sharon there.
appleorchard is offline   Reply With Quote
Old 12-28-2012, 08:54 AM   #41
gscott8075
Disney Magic 25th Anniversary European Cruise June, 2014
 
Join Date: Jun 2000
Location: Lancaster, PA
Posts: 395

I think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue?

This is a private transaction. The original poster should have brought her issue to the principal of TSS. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it.

While TSS could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see?

It is too easy to destroy a business's reputation with a stroke of the keyboard.

Perhaps in 2013, all of us could works towards peace towards one another.
__________________
Big Red Boat 9/91
Disney Wonder 1/00, 6/00, 1/02, 10/02
Disney Magic 6/01, 6/02, Canada - 6/12, Europe 6/14
Disney Dream 12/11
Disney Fantasy 12/13
Enchantment of the Seas - Caribbbean 10/03, 6/06, 6/11
Diamond Princess - Alaska 8/04, 8/05
Norwegian Majesty - Bermuda 6/08
Navigator of the Seas - Rome, Athens, Crete 6/10

Old Key West 6/01, 8/03, 6/07
Hilton Head 7/01, 7/02, 6/04, 6/05, 6/07, 6/08, 6/09, 8/10, 6/12, 6/13
Boardwalk Villas 9/01
Villas Wilderness Lodge 9/01, 9/02
Vero Beach 3/03, 6/03, 12/04, 12/05 , 8/08, 12/10, 12/11


gscott8075 is offline   Reply With Quote
Old 12-28-2012, 09:03 AM   #42
a742246
older than dirt
 
a742246's Avatar
 
Join Date: Feb 2008
Location: Vermont
Posts: 1,041

Quote:
Originally Posted by gscott8075 View Post
I think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue?

This is a private transaction. The original poster should have brought her issue to the principal of TSS. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it.

While TSS could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see?

It is too easy to destroy a business's reputation with a stroke of the keyboard.

Perhaps in 2013, all of us could works towards peace towards one another.
I second that.
a742246 is offline   Reply With Quote
Old 12-28-2012, 10:37 AM   #43
WILDERNESS FAN 55
CANNOT GET ENOUGH
 
WILDERNESS FAN 55's Avatar
 
Join Date: Feb 2007
Location: Chicago area
Posts: 862

Quote:
Originally Posted by gscott8075 View Post
i think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue?

This is a private transaction. The original poster should have brought her issue to the principal of tss. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it.

While tss could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see?

It is too easy to destroy a business's reputation with a stroke of the keyboard.

Perhaps in 2013, all of us could works towards peace towards one another.
agreed
__________________
We're not the only people on this Island and we all know it!

Off site 72-76-76-77-78(MM 50th b-day) 79-81-82-85-86 FW-84-86-88-90-90-91-92-95-96
Poly 87 GF 88 CR 90 CBR 91-06-10
Disney Inn 93 ASM 95-96-02 CS 98
POFQ 97 DIXIE Landing 00 POR 07-08 WL-11
DL-Honeymoon-77 03 OKW -13 BLT-13 BWV-13
Trips planned 2015 WDW 2016 Aulani 2017 WDW XMAS
WILDERNESS FAN 55 is offline   Reply With Quote
Old 12-28-2012, 04:27 PM   #44
Sammie
DIS Veteran
 
Sammie's Avatar
 
Join Date: Aug 1999
Location: Fantasyland
Posts: 20,394

Quote:
Originally Posted by gscott8075 View Post
I think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue?

This is a private transaction. The original poster should have brought her issue to the principal of TSS. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it.

While TSS could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see?

It is too easy to destroy a business's reputation with a stroke of the keyboard.

Perhaps in 2013, all of us could works towards peace towards one another.
I agree however if we eliminate all the postings on this forum that have to do with someone's opinion concerning a private transaction we would eliminate a huge portion of the DISboards.

Be it TSS or a Disney resort or restuarant, there is no difference except that Jason was able to state his side to the situation, while Disney CMs are not.
Sammie is offline   Reply With Quote
Old 12-28-2012, 04:39 PM   #45
bighoo93
Mouseketeer
 
Join Date: Dec 2011
Posts: 367

Quote:
Originally Posted by Sammie View Post
I agree however if we eliminate all the postings on this forum that have to do with someone's opinion concerning a private transaction we would eliminate a huge portion of the DISboards.

Be it TSS or a Disney resort or restuarant, there is no difference except that Jason was able to state his side to the situation, while Disney CMs are not.
I don't think posting that kind of experience here was a problem at all, as long as it is honest (otherwise it is slander, which is of course outrageous and unacceptable). Frankly, word of mouth is one of the few incentives that small businesses have to provide consistent quality service, rather than take your money and screw you. Especially when it is not a frequent, repeat-purchase type of business, such as the TSS. People can determine for themselves what to make of the description, and in fact, quite a few thought it wasn't really a big deal. People have always told their friends about a bad experience, and perhaps warn them about a particular business, and the concept of online reviews, including scathing ones, is no longer novel.
bighoo93 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

DVC-Resales.com | 1-800-550-6493 (Contact The Timeshare Store) | DVC Resale Listings

facebooktwittergoogle plus youtube itunesDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 09:24 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.