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Old 12-01-2012, 10:57 AM   #61
haPevraftr
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OP-
Sorry about this. What a horrible thing to have happened so close to the start of your trip. Please take this up with your cc company so that they will investigate. If someone in fact is misusing VS's name, the only way they will be caught is if someone investigates.

Please double check your contact info for VS. Where did you get the name and number? From their website or from the person that contacted you? Whenever I have had a question for VS, I have sent an email and within minutes, I have received a phone call from them so that we could talk in person. VS has always been truly helpful. I worry that you may have been dealing with someone other than the real VS. If in fact, you have contacted the true VS than what they did is not okay, but I want to help you make sure that you are pursuing the right people.
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Old 12-01-2012, 11:01 AM   #62
manhattanman
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Originally Posted by Lewisc View Post
I've never booked through VS. The OP said she contacted BBB and was told there are many complaints about VS. BBB rates the company A- and shows ZERO COMPLAINTS in the last 3 years. That's why I question the accuracy of the OP. I'll defend VS since the OP is the first negative comment I've read about VS and the OPs BBB comments are fallacious.

I don't even know if VS hung up on her.
The BBB thing is fair enough. But if you make a complaint with the BBB do they record it immediately ? I thought they had a responsibility to contact the vendor and confirm the specifics of the complaint. If not the BBB is nothing more than a vehicle for people to bad mouth their competitors.

That being said what could she possibly have to gain by making this up ? If she was scammed by a third party and VS was blameless then you think that VS would want to get to the bottom of this as well instead of hanging up on her ? I know that companies can treat people very differently, I've had great experiences with some companies that others ( that I would never question their integrity) had horrible experiences with ? Why is the default position that because I was treated well that if someone says they were not they are lying ? Can a company treat 99% of its customers well and screw over the other one percent because if they make their complaints public they will be denounced as a liar ?

I'm still a little foggy as to what precisely transpired so I'll hold off passing judgement. whether she was scammed by VS or some third party pretending to be VS is secondary to the fact that it appears the trip she had planned for looks like it will not happen.
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Old 12-01-2012, 12:57 PM   #63
vacationStrategyllc
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Quote:
Originally Posted by AmyC2010 View Post
they took my monies and did not hold up to their end of the deal. I contacted BBB they have many complaints.
First I just want to say thank you to those that have responded to this thread in our favor, we appreciate the honesty, testimonials and business. I am sure many of you are trying to figure out what transpired here and what steps you need to take in booking a vacation with us. Amy was looking for accommodations at Bonnet Creek in Orlando, Fl. We sent her availability along with a 4 quotes as she changed her check in date 2 times and villa size 1 time. Finally she paid her 150 dollar deposit at 6:25 pm on Wednesday, 25 minutes after our standard business hours. At this point, next morning the unit was no longer available. We called her multiple times on Thursday and informed her the unit was not available and that we would refund the deposit immediately, which we did. This is our standard procedure as availability is always changing.
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Old 12-01-2012, 01:07 PM   #64
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Originally Posted by vacationStrategyllc View Post
First I just want to say thank you to those that have responded to this thread in our favor, we appreciate the honesty, testimonials and business. I am sure many of you are trying to figure out what transpired here and what steps you need to take in booking a vacation with us. Amy was looking for accommodations at Bonnet Creek in Orlando, Fl. We sent her availability along with a 4 quotes as she changed her check in date 2 times and villa size 1 time. Finally she paid her 150 dollar deposit at 6:25 pm on Wednesday, 25 minutes after our standard business hours. At this point, next morning the unit was no longer available. We called her multiple times on Thursday and informed her the unit was not available and that we would refund the deposit immediately, which we did. This is our standard procedure as availability is always changing.
Thanks for responding and telling your side of the story. The OP's version just didn't make sense to me. Hopefully the refund will show up soon in her account, and she can make other plans. There are many, many places to stay in the area.
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Old 12-01-2012, 01:08 PM   #65
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Originally Posted by AmyC2010 View Post
Lewis,
everything I have posted is accurate if you would I can't show post my receit that it was paid in full and the monies never made it to Bonnett Creek like they should have. I really don't appreciate your posts again and again that what I am saying is not correct. This is our first trip to Disney my girls are 8 and 9 they are very excited i had a reservation all in place but this company contacted me and wanted my business so I cancelled my other reservation that we have had for over a year now and went with them now I am back to square one. They took my monies and now still not paid back as of today. The gentleman with the company VS hung up on me wont return my calls. So now I have to come up wiith another 2000.00 dollars to find another hotel room...... At this point I am going to have to tell my girls we can't go. I have been saving for this trip for over a year. So really at this point the last thing i need right now is you telling me assuming what you are saying is true IM TELLING YOU THIS COMPANY TOOK MY MONIES AND NOW WE HAVE TO CANCELL OUR TRIP DO WITH IT WHAT YOU WANT I DON'T GIVE A RATS *** WHAT THE BBB SAYS. I have done nothing but cried all night long... its going to break their hearts. not to mention mine. so than ou for all the great support
VS books timeshare reservations using points they own, and possibly points they borrow from other Wyndham owners. Those reservations are basically made by the owner and used by guests.

Wyndham also rents, retail, directly to guests. I don't think the Wyndham retail reservations system even has a record of owner reservations. Are you sure you called the correct phone numbers?

AFAIK you're the only person to have an issue with VS. Why don't you first send a PM to a couple of the posters who rented with VS. Ask how you can verify a reservation with Wyndham.

You might have a reservation. If not send VS a nice and calm email. Ask them to verify your reservation.
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Old 12-01-2012, 01:37 PM   #66
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Thanks for the other side of the story! Looking forward to our trip April 11th to 25th
Quote:
Originally Posted by vacationStrategyllc View Post
First I just want to say thank you to those that have responded to this thread in our favor, we appreciate the honesty, testimonials and business. I am sure many of you are trying to figure out what transpired here and what steps you need to take in booking a vacation with us. Amy was looking for accommodations at Bonnet Creek in Orlando, Fl. We sent her availability along with a 4 quotes as she changed her check in date 2 times and villa size 1 time. Finally she paid her 150 dollar deposit at 6:25 pm on Wednesday, 25 minutes after our standard business hours. At this point, next morning the unit was no longer available. We called her multiple times on Thursday and informed her the unit was not available and that we would refund the deposit immediately, which we did. This is our standard procedure as availability is always changing.
I had my concerns when the BBB statement did not check out as stated.
Quote:
Originally Posted by AmyC2010 View Post
they took my monies and did not hold up to their end of the deal. I contacted BBB they have many complaints.
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Old 12-01-2012, 04:13 PM   #67
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Originally Posted by vacationStrategyllc View Post
First I just want to say thank you to those that have responded to this thread in our favor, we appreciate the honesty, testimonials and business. I am sure many of you are trying to figure out what transpired here and what steps you need to take in booking a vacation with us. Amy was looking for accommodations at Bonnet Creek in Orlando, Fl. We sent her availability along with a 4 quotes as she changed her check in date 2 times and villa size 1 time. Finally she paid her 150 dollar deposit at 6:25 pm on Wednesday, 25 minutes after our standard business hours. At this point, next morning the unit was no longer available. We called her multiple times on Thursday and informed her the unit was not available and that we would refund the deposit immediately, which we did. This is our standard procedure as availability is always changing.
..
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Old 12-01-2012, 04:27 PM   #68
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Some lessons to be learned:
  1. Don't cancel a reservation until your replacement reservation is confirmed.
  2. Don't post half truths and hope people won't take the time to research your BBB claims.
  3. Don't post half truths when there is a shot the company you're slandering might respond.
  4. Don't burn your bridges. Maybe if you told VS you already cancelled your FW reservations they could have found something for you. Maybe at a different property, different unit or slightly different date. I suspect you burned that bridge when you started this thread.

Suggestion: Orlando is overbuilt. You should be able to get suitable accommodations if you look. How many people in your group? How are you getting to Orlando?

edited to add I'll give the OP (very little) benefit of the doubt. I guess she thought VS was able to put some kind of courtesy hold pending receipt of her deposit. Still no excuse for the accusations she made.
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Old 12-01-2012, 05:56 PM   #69
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I would just like to add that I really appreciate all of the time that people on the DIS invest in helping one another research and plan trips. Because of this, it makes it possible for everyone to trust the majority of feedback provided here. Often the degree of questioning is presumed to be ill intentioned, but these questions make it possible for all of us to know the accurate information.

VS, I applaud you for responding and recognizing the power of the DIS and thank you for planning our upcoming NYE trip. You have been great to work with.

OP, please do not blame VS for causing you to miss out on wdw resort deals. Based on your questions on other posts, it appears that you had to change your plans after the deals for Dec. had expired. I am sorry that there was no availability at WBC. Check out the Mousesavers website to find some deals for the DTD hotels. Maybe one of those could work. Another option might be Buena Vista Suites or Caribe Royale. Both have deals linked through Mousesavers, as well. Hope this helps you in some way.
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Old 12-01-2012, 09:55 PM   #70
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Originally Posted by manhattanman View Post
The BBB thing is fair enough. But if you make a complaint with the BBB do they record it immediately ? I thought they had a responsibility to contact the vendor and confirm the specifics of the complaint. If not the BBB is nothing more than a vehicle for people to bad mouth their competitors.
From what I can tell, BBB is supposed to research complaints before changing the grade/recording them/whatever. How well and how fairly this is actually done seems to vary considerable from place to place and even time to time.

I don't think most people here thought the OP was lying in saying she'd had a bad experience with VS. Saying, "That wasn't my experience" is not the same as "you couldn't have experienced that", even though it can feel that way (and some people who don't like confrontation may mean it that way ).

OTOH, some people did question specific details -- I did myself. I've never used Vacation Strategy and probably never will, but I'm a Timeshare owner and I've rented TSs elsewhere, and with that background some elements of the OPs statements just seemed off to me. I suspected that the OP didn't really understand how rentals through VS work, which had led to considerable confusion and outrage, and that seems to be the case. But if she had actually been scammed, getting the credit card company involved usually improves the odds of the scammed person at least getting their money back.
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Old 12-01-2012, 10:42 PM   #71
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I have no affiliation with VS but i'm a small business owner and I don't like seeing another business dragged through the mud, particularly when unclear details are provided. I used Vacation Strategies and we just checked into Wyndham Bonnet Creek today. I just have to say that start to finish, I have been thrilled with VS. their communication was timely, everything went just as they said it would on their web site--the whole process was seamless and painless.

Contrary to some other posts of late, WBC gave us the exact view/tower/high floor that I requested. Our room is wonderful, everything is great.

I say kudos to VS for giving my family an affordable, easy to book vacation. I would use them again in a heartbeat.

OP, I'm sorry for your problems but it seems as though there was definitely some confusion on your part, and you have never really given specific details. Just because your reservation with VS didn't work out, doesn't mean you are 'out' $2k. You're counting your ticket money in that figure, but those tickets do not constitute 'lost money'. They can be used any time.
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Old 12-01-2012, 11:12 PM   #72
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Originally Posted by nilseks View Post
Just because your reservation with VS didn't work out, doesn't mean you are 'out' $2k. You're counting your ticket money in that figure, but those tickets do not constitute 'lost money'. They can be used any time.
Ah, thank you. For some reason I have read this entire thread and I was afraid OP had truly lost $2,000 that she might never get back. If that includes the tickets, she just needs to hang onto them for a trip whenever she can work out the details. Even if she decides to book a resort with Disney itself she can use those tickets whenever she gets down there! I feel better. I hope the OP does too.
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Old 12-02-2012, 12:42 AM   #73
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I booked with VS after reading about them on this forum and we had a deluxe 2 bedroom suite for 15 nights. I paid our $300 deposit ($150/wk) and when it came time to pay the balance, I didn't even hesitate, nor did I check with WBC. I have heard nothing but positive things about this company, and my own dealings with them gave me such confidence, that I never gave it another thought. We checked in without a hitch, and were given the exact preference for room that we wanted. VS was always quick to respond to my questions and I hate to see someone miss out on a fantastic company because someone has sour grapes. Sorry, OP but it did seem a little fishy to me what you were posting. I am not affiliated with VS in any way, and I would use them again without a second thought. I hate to see people's plans not panning out, but it doesn't sound like VS did anything wrong, nor did they fleece someone for $2000.
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Old 12-02-2012, 07:46 AM   #74
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I booked with VS after reading about them on this forum We checked in without a hitch, and were given the exact preference for room that we wanted. VS was always quick to respond to my questions and I hate to see someone miss out on a fantastic company because someone has sour grapes. Sorry, OP but it did seem a little fishy to me what you were posting. I am not affiliated with VS in any way, and I would use them again without a second thought. I hate to see people's plans not panning out, but it doesn't sound like VS did anything wrong, nor did they fleece someone for $2000.
Thanks everyone for the VS positive reviews. I'm booked for a one bedroom May 10th-20th. It will be my first time using VS (or even staying at Bonnet Creek for that matter). I agree the OP sounded really fishy. Her story about complaints with the BBB didn't check out true and I know from my experience that I was told not to make final payment until you get the comfirmation. I would never cancel my original booking, until I knew my new one was available. Heck, I've still got a room booked with Disney for my dates, because I was nervous about my ressie with VS. I'm going to have to figure out when I'm going to cancel it. lol Because I've never used VS, her post still made me a little nervous. I feel better reading the positive reviews. Thanks!

Off Topic--- two questions if you don't mind:
1. Where are most of the Deluxe one bedrooms located? I'd really prefer a room on a higher floor, overlooking one of the lazy rivers. Any one bedrooms that would fit that criteria?

2. What exactly is the difference between a one bedroom deluxe and a one bedroom Presidential? What is the price difference and is it worth it? better chance of a better view? I'm more interested in a lake/river view than the firework views.

Last edited by aubriee; 12-02-2012 at 07:53 AM.
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Old 12-02-2012, 07:56 AM   #75
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Quote:
Originally Posted by aubriee View Post
Thanks everyone for the VS positive reviews. I'm booked for a one bedroom May 10th-20th. It will be my first time using VS (or even staying at Bonnet Creek for that matter). I agree the OP sounded really fishy. Her story about complaints with the BBB didn't check out true and I know from my experience that I was told not to make final payment until you get the comfirmation. I would never cancel my original booking, until I knew my new one was available. Heck, I've still got a room booked with Disney for my dates, because I was nervous about my ressie with VS. I'm going to have to figure out when I'm going to cancel it. lol However, because I've never used VS, her post still made me a little nervous. I feel better reading the positive reviews. Thanks!

Off Topic: two questions if you don't mind:
1. Where are most of the Deluxe one bedrooms located? I'd really prefer a room on a higher floor, overlooking one of the lazy rivers. Any one bedrooms that would fit that criteria.

2. What exactly is the difference between a one bedroom deluxe and a one bedroom Presidential? What is the price difference and is it worth it? better chance of a better view ) I'm more interested in a lake/river view than the firework views.
The decor is different between the deluxe and presidential. In appearance, the presidential is a "fancier" looking with leather furniture, etc. You can find photos of the presidential units on the wbC photo thread. All of the 1, 2, and 3 bedroom presidential untis are on the high floors (I think 8 and up) in tower 6. The 4 bedroom presidentials and deluxe units are spread throughout all towers. You could guarantee yourself a high floor in tower 6 if you booked a 1 bedroom presidential rather than a deluxe. Can't guarantee the view that you would get though.
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