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Old 11-28-2012, 08:04 AM   #1
DawnM
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Did anyone else get the Halo 4 Amazon deal?

I ordered the Halo 4 Amazon lightning deal.

The deal was to pay $59 for the game, get $20 Amazon gift card credit and $10 in Amazon instant streaming credit.

The game was shipped and will arrive today.

Anyone know when or how the credits will be applied? I thought they were applied when the item shipped but they aren't in my account.

Thanks.

Dawn
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Old 11-28-2012, 09:44 AM   #2
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That's a great deal. I bought Halo4 as a preorder for my son (Christmas) and got the $10 credit. The email I got after my title shipped said that it would be in my account. I don't know how you look up credits (I can never find out how much I have in my mp3 account either). But if you go to purchase or rent something, it should just automatically take it from your credit first. (We haven't tried to use it yet, it's good through March).
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Old 11-28-2012, 09:55 AM   #3
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Awesome thanks!
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Old 11-28-2012, 11:01 AM   #4
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I thought I read that the Amazon credit would be a few days after it had shipped. No idea about the streaming credit.

What is the streaming credit all about anyway??
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Old 11-28-2012, 11:20 AM   #5
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I got an email saying the credits have been applied but when I check my account I can't find them. I am going to contact them about this and will let you know.
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Old 11-28-2012, 11:45 AM   #6
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I bought it for my husband, and I think I remember the confirmation email (or reading on the Amazon website when I bought it) saying that it may take up to four days after the game ships before you receive a separate email explaining your Amazon credit.
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Old 11-28-2012, 11:51 AM   #7
Wadekind
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Maybe they have a glitch

This is from my CS chat session just now.

Me:HALO 4 Lightning deal.
I received an email that a $20 gift card balance had been applied to my account but when I check the balance is still set at 0.00.
I also received an email that $10 credit was applied to my account for instant video purchases. Where can I check this credit?

Hemalatha:Thank you.
I checked your account and see that you have promotional balance of $10.00.
Your available promotional certificate balance appears in the payment section when you place an order. You'll see eligible funds automatically applied. This balance doesn't appear in Your Account (you'll only see gift card balances there).

Regarding the $20 gift card balance, this will be e-mailed and added to your account within 4 days of your order is shipped.

Me:I received an email from Amazon at 1:21 EST stating that the $20 gift had been applied to my account. The email also had a direct link to the check you balance page. This is what prompted me to check and also why I am concerned that the balance shows 0.00

Hemalatha:Thank you for the information,
In this case, I'll forward this to our marketing team and they'll look into your account and will add the gift card to your account and will send you an e-mail with the details, will this help?

Me:That will help. Thank you.
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Old 11-28-2012, 12:16 PM   #8
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I purchased this deal. When I look at the status it says shipping soon,with estimated delivery date of Friday. Did your order say this until you received it?
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Old 11-28-2012, 12:24 PM   #9
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Quote:
Originally Posted by kim929 View Post
I purchased this deal. When I look at the status it says shipping soon,with estimated delivery date of Friday. Did your order say this until you received it?
Mine says shipped. ETA Dec 3

I can also track it.
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Old 11-28-2012, 12:25 PM   #10
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Email Response

Hello,

I'm sorry to hear that you didn't received the $20 Amazon.com Gift card promotion.

I need to look into the problem with concerned department, and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 2-3 business days with more information.

Thanks for giving me time to find the best solution.
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Old 11-28-2012, 02:18 PM   #11
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Quote:
Originally Posted by Wadekind View Post
This is from my CS chat session just now.

Me:HALO 4 Lightning deal.
I received an email that a $20 gift card balance had been applied to my account but when I check the balance is still set at 0.00.
I also received an email that $10 credit was applied to my account for instant video purchases. Where can I check this credit?

Hemalatha:Thank you.
I checked your account and see that you have promotional balance of $10.00.
Your available promotional certificate balance appears in the payment section when you place an order. You'll see eligible funds automatically applied. This balance doesn't appear in Your Account (you'll only see gift card balances there).

Regarding the $20 gift card balance, this will be e-mailed and added to your account within 4 days of your order is shipped.

Me:I received an email from Amazon at 1:21 EST stating that the $20 gift had been applied to my account. The email also had a direct link to the check you balance page. This is what prompted me to check and also why I am concerned that the balance shows 0.00

Hemalatha:Thank you for the information,
In this case, I'll forward this to our marketing team and they'll look into your account and will add the gift card to your account and will send you an e-mail with the details, will this help?

Me:That will help. Thank you.
Quote:
Originally Posted by Wadekind View Post
Hello,

I'm sorry to hear that you didn't received the $20 Amazon.com Gift card promotion.

I need to look into the problem with concerned department, and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 2-3 business days with more information.

Thanks for giving me time to find the best solution.

I had basically the same result last night - I had received the email for the $10 instant video credit (but it was not yet credited to my account), but had received nothing for the $20 gift card. The CSR I chatted with forwarded the problem to their marketing dept. This morning, I received an e-mail that said everything should be credited on 11/29 and if it's not, I'm to e-mail them back.
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Old 11-29-2012, 06:12 AM   #12
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Thank you.

I just this morning received the $10 credit to my instant video. And I did look and it is in my account.

I will give the $20 a few more days and then email them.

Is there a phone number to call?????

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Old 11-29-2012, 07:59 AM   #13
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Quote:
Originally Posted by DawnM View Post
Thank you.

I just this morning received the $10 credit to my instant video. And I did look and it is in my account.

Dawn
How do you look it up? I thought that you couldn't look at credits for digital downloads.
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Old 11-29-2012, 08:21 AM   #14
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My $20 gc balance is in my account already. I got an email this morning and looked in my account.
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Old 11-29-2012, 08:45 PM   #15
Wadekind
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Got the game in the mail today. If you're hiding it for Christmas watch out becuse the envelope for mine was covered in graphics fro Call of Duty Black OPs 2.

Checked my balance ans still 0.00
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