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Old 11-27-2012, 11:11 AM   #1
Join Date: Dec 2008
Posts: 173

When things go a little wrong at resort, does it do any good to complain?

we are on our 4th trip, at CBR, and things are not exactly going smoothly.

We have 4 nights left on an 8 night stay and my wife has said several times that this is the worst resort we have ever stayed at. And I think the kids feel the same. (Previous stays were Contemporary, Pop Century, and CSR -- in that order.)

Normally I wouldn't complain about one little thing, but it's getting to the point where it's affecting our fun.

Here is a rundown.

1.) one of the big reasons we even booked CBR is the water playground. After my kids looked at it for two days and we finally take them over and are ready to enter there we see the 48 inch height max. Why can't that be posted somewhere else (pool entrance) so you don't get kids psyched up and disappoint them like that. I looked at other signs and could not see height posted (I also don't remember height requirement listed on anything I read)

2) our room is in need of maintenance TLC. The fridge is missing a leg on front left, so the door doesn't always close or stay closed. I believe the reason my 1 year old threw up on night 2 was because he got some bad milk from the fridge before my wife knew about the fridge problem.

Also, the room looks run down... No cover around sprinkler in bathroom. Condition of some furniture run down.

I asked them to do something about fridge 2 days ago and as far as I can tell nothing has been done.

3) the food in the food court is nasty. My wife and daughter(9) threw up last night and we thing it was from a couple pasta dishes they ate at Old Port Royale. My son(7) also complained of a sore belly.

4) the Internet signal around my room is terrible (both 3G and wifi). The only time we can get on is in middle of afternoon. Never had this problem at CSR. The Internet sounds minor compared to other problems but it really affect when trying to make adjustments to plan.

If I do complain I would be asking if they can move me (for last 4 nights) to
A) another resort
B) another room that is in better condition.

Should I even bother to take time to complain?

02/2008: 7 days @ CR; 11/2009: 12 days @ POP; 01/2012: 8 days @ CSR; 11/2012: 8 days @ CBR/CSR
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