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Old 11-21-2012, 07:55 PM   #1
Mystery Fan
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Be Out Guest reservations are a joke.

I don't understand why it takes over an hour to sit our party of six. We took the two hours to make reservations on the first day we could make reservation and now we have to wait, come on Disney you should do better than this.
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Old 11-21-2012, 07:56 PM   #2
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You had an hour wait with a ressie???? Did you complain?? I got up at 4:30am to make my ressie for my January trip. I better not have to wait 2 hours! Maybe it's b/c it's just opened. Let me know how it turns out for ya!!
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Old 11-21-2012, 08:12 PM   #3
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Our reservations were at 8:20, we arrived at 8:00 and checked in. We were finally seated at 9:00. What bothers me the most is that I asked another party of six who's buzzer had gone off what was their reservation time and they said 8:35, I asked the maitre'd why these people went before us and he couldn't tell me squat. I've asked to speak to a manager so I can help all those that come here after so maybe their wait will be less.
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Old 11-21-2012, 08:52 PM   #4
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Disney Advance Dining Reservations are not reservations in the "true" sense of the word with definite seating times.

I have been burned by this before. Usually at very busy times.

I am sorry you had to wait so long and hope it does not happen to you again.
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Old 11-21-2012, 08:54 PM   #5
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A manager came and visited our table and explained that Disney tries to seat people with reservations within 15 minutes. He said that because on the popularity of BOG, patron have been lingering around longer than Disney anticipated which caused seating delays, he offered us a 20% discount on our meal but since we had TIW he decided to offer us desserts instead. The service was very fast and the food was exceptionally good compared to other MK restaurants.
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Old 11-21-2012, 09:27 PM   #6
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Quote:
Originally Posted by Mystery Fan View Post
. . . come on Disney you should do better than this.
1) C'mon people, give Disney a break.
2) MANY eateries run behind solely due to the customers.
3) Almost always, you can count on CP, Tusker, Coral Reef, etc.
4) Why would you expect BoG to be any different.
. . . people are taking longer to take in the views
. . . people are taking longer to enjoy the new food choices
. . . people are taking longer just to rest during the day
5) Disney does not rush people once they are seated and ordered.
6) So, for quite some time, figure on tardy seating - my guess 45-60 minutes.
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Old 11-21-2012, 09:40 PM   #7
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Quote:
Originally Posted by TheRustyScupper View Post
1) C'mon people, give Disney a break.
2) MANY eateries run behind solely due to the customers.
3) Almost always, you can count on CP, Tusker, Coral Reef, etc.
4) Why would you expect BoG to be any different.
. . . people are taking longer to take in the views
. . . people are taking longer to enjoy the new food choices
. . . people are taking longer just to rest during the day
5) Disney does not rush people once they are seated and ordered.
6) So, for quite some time, figure on tardy seating - my guess 45-60 minutes.
No these disney resturants have been doing this long enough, even when times were very busy, no need to make up reasons why for them, there should be no reason not to seat the group sooner, the resturant took the res and knew they were coming in, they should have been seated in a timely manner. This happens way too much when it should not, given what They charge for a meal. They need to get their act together.
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Old 11-21-2012, 10:56 PM   #8
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Quote:
Originally Posted by ls3015 View Post
No these disney resturants have been doing this long enough, even when times were very busy, no need to make up reasons why for them, there should be no reason not to seat the group sooner, the resturant took the res and knew they were coming in, they should have been seated in a timely manner. This happens way too much when it should not, given what They charge for a meal. They need to get their act together.
The restaurant has just opened. The first few months are the worst time to make ADRs at any restaurant because a newly opened restaurant has zero history on which to base everything including how rapidly tables turnover. Turnover is based on how long people choose to take eating nit just sevice time. if people choose to linger over dessert and coffee to enjoy the ambuance the longer it takes to turn over tables.

If tables turn over more slowly than was anticipated then ADRs will backup. The longer they are open the more accurate their understanding of these thing will get and they will adjust and improve the ADR process. No two restaurants are exactly the same on this and it does take some time to perfect it. That's why I rarely rush for ADRs at new restaurants. It's the tone you are most likely to run into problems.
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Old 11-21-2012, 11:00 PM   #9
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I disagree that we should just accept tardy seating. If we can predict that patrons may be a bit slower to leave then Disney can too and should adjust reservations accordingly. We have been here all week and, other than BOG, were seated well within 15 minutes of our reservations at every restaurant. Even with a last minute (same day) reservation at Mama Melrose, we were seated quickly. I do think BOG is experiencing some minor problems due to their newness and I hope all these issues will be ironed out soon. Like Mysteryfan reported, the food was excellent and the service lived up to the name. Our waiter was very attentive and took great care of us. Between the 6 of us, we had 5 different entrees and we all enjoyed our choices very much.
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Old 11-21-2012, 11:08 PM   #10
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Quote:
Originally Posted by Mystery Fan View Post
Our reservations were at 8:20, we arrived at 8:00 and checked in. We were finally seated at 9:00. What bothers me the most is that I asked another party of six who's buzzer had gone off what was their reservation time and they said 8:35, I asked the maitre'd why these people went before us and he couldn't tell me squat. I've asked to speak to a manager so I can help all those that come here after so maybe their wait will be less.
Quote:
Originally Posted by TheRustyScupper View Post
1) C'mon people, give Disney a break.
2) MANY eateries run behind solely due to the customers.
3) Almost always, you can count on CP, Tusker, Coral Reef, etc.
4) Why would you expect BoG to be any different.
. . . people are taking longer to take in the views
. . . people are taking longer to enjoy the new food choices
. . . people are taking longer just to rest during the day
5) Disney does not rush people once they are seated and ordered.
6) So, for quite some time, figure on tardy seating - my guess 45-60 minutes.
Rusty, I usually follow much of what you say as gospel on here, but seriously I think you are off a tad on this one. The PP stated that another group with the same number in the party with a later ADR was seated first, that's a bit irritating, even to the best of us. There has to be some type of protocol that they follow in seating guests, it should be first come first served, based on ADR time. There should be no explanation that is acceptable for someone with a later ADR getting seated first, it shouldn't matter who checked in first. Sorry, but Disney needs to get this right. We have an ADR for BOG on Dec. 17th, I'm hoping we enjoy it. We are really looking forward to it.
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Old 11-21-2012, 11:31 PM   #11
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Quote:
Originally Posted by wehavesix
I disagree that we should just accept tardy seating. If we can predict that patrons may be a bit slower to leave then Disney can too and should adjust reservations accordingly. We have been here all week and, other than BOG, were seated well within 15 minutes of our reservations at every restaurant. Even with a last minute (same day) reservation at Mama Melrose, we were seated quickly. I do think BOG is experiencing some minor problems due to their newness and I hope all these issues will be ironed out soon. Like Mysteryfan reported, the food was excellent and the service lived up to the name. Our waiter was very attentive and took great care of us. Between the 6 of us, we had 5 different entrees and we all enjoyed our choices very much.
I agree with this sentiment. If you expect things to be slow, then don't extend so many reservations to the public during this time. If you cut it back too much, then I'm sure there will be a line of people outside that didn't make reservations willing to grab a table. No money lost, and less people irritated.
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Old 11-21-2012, 11:41 PM   #12
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There was also a day about a month ago where for several hours every restaurant including BOG was showing availability where previously there was none. I heard about people successfully booking on that day, but never heard that Disney cancelled any after the error was found and fixed. I wonder if they let quite a few overbookings slip through that day and are just trying to roll with it rather than cancel people who were probably thrilled to suddenly find wide open availability for their dates.
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Old 11-21-2012, 11:55 PM   #13
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I've waited about 30-45 minutes at the following places even with ADRs:

Crystal Palace
Boma
Chef Mickey's (twice)

I don't think the wait is acceptable...but I haven't seen an improvement each time that I've been there for the most popular restaurants.
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Old 11-22-2012, 12:11 AM   #14
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Am I alone in thinking that if someone doesn't want to wait then they should pick another restaurant? We have a ADR at BOG in January and will expect to wait. We are also prepared to wait at Boma because we think it to be worth it. We avoid Coral Reef and CP most trips because we think they aren't. We plan Cape May or 1900 PF for the first seating of the meal.

Disney isn't going to change until people stop eating at these places.
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Old 11-22-2012, 01:48 AM   #15
TheRustyScupper
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Quote:
Originally Posted by mom2taylorandemily View Post
. . . The PP stated that another group with the same number in the party with a later ADR was seated first, that's a bit irritating, even to the best of us. There has to be some type of protocol that they follow in seating guests, it should be first come first served, based on ADR time . . .

1) The buzzer goes of when the guest is ready to be seated.
2) Contrary to popular believe, it is not based upon ADR time.
3) In most cases, it is based upon when you checked in at the podium.
4) My guess, and only a guess, is the other party checked in prior to OP.

NOTE: This may or may not be right in some people's minds, but when
Guest-B checks in early, the person at the podium does not know if the
Guest-A with a later ADR will check in or not. So, Guest-B is placed into
the queue before Guest-A. I have personally checked in early at some
Signature eateries, then went into the bar for an aperitif, and my buzzer
went off before the folks next to us with earlier ADR's had their buzzer
sound off.
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