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Old 11-21-2012, 10:10 PM   #1
Join Date: Aug 2007
Posts: 112

just back CR Poly split stay...tix issues

Just back from a fantastic split stay starting at the Poly and then moving to the CR. We had some issues with getting our tix early. Everything started off great with a quick ME trip and the Poly being the first stop. At check-in, we were showered with pixie dust and got an upgrade from standard view to CL in Hawaii longhouse. We had an aggressive touring plan for our arrival day heading over to AK for EE and then to HS for Fantasmic at 6:30 then back to Poly for Wishes at 8 PM and then to MK for a late night. So we decided to pick up our tix at Guest Services outside of AK. The CM was very unsure of the process. We booked 2 day base tix that we needed to upgrade to 6 day hoppers. It took a long time for the CM to figure out how to get our tix off the package and then she gave us 2 day base tix. I politely requested to upgrade to at least hoppers given our plan. She said we could not upgrade our tix until our package started. I finally gave up and took the tix and went into AK. We rode EE 3 times and ate at Flame tree BBQ and grabbed the bus for HS. We went to Guest Services there and upgraded the tix no problem. We were able to complete our plan for the night. I thought my troubles were over. However, when we went to check in at the CR to start our package our check in took forever and the CM went in to the "back room" several times before another CM came out and said our ressie was "corrupted" and needed to be rebooked. The CM told us to get some lunch and they would comp it and then come back. When we returned from lunch the ressie was fixed and our room was ready but our requests were not met. At this point I didn't care. We had a TPV room and they all have a nice view. Now for sure I thought everything was fine with our tix. A few days later, we decided to add one more day to our tix and went to upgrade at the CR. This went fine and the CM gave me a printout for each KTTW of what tix were on each one. Keep in mind that we picked up tix early and they were paper tix stripped from the KTTW. I noticed on our last day that two of the KTTW still had 2 day base tix listed. I stopped at the front desk on our last morning and the CM confirmed that 2 day tix were on 2 of the KTTW that were picked up early. I told them that we got our tix early and there should not be any tix on them. But the CM (who did not speak English well) just did not understand what I was telling her and insisted they were ours and would be good on our next trip. So off to ME I went with KTTW in hand. So my recommendation would be if you are doing a split stay and picking up tix early...be prepared for anything!
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