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11-20-2012, 08:49 AM
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#1 |
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DIS Veteran
Join Date: Apr 2005
Location: Ponte Vedra, FL
Posts: 3,926
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Problems with Online Check In
So today is my online check-in day - just logged on and entered all my info and I get an error message...
We were unable to process your reservation; please try again or contact The Disney Reservation Center...  I called the reservation center who sent me to the technical help number who said they couldn't do anything about it and just to check in when we arrive. Well we are driving in that morning and trying to get to the park as early as possible, so I really wanted to avoid having to wait any longer than I have to! We'll be arriving during check-out times, and I've seen those lines get really long. I've always done online check in and really liked the ease/speed of it all. Any ideas? Or am I out of luck? 
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11-20-2012, 08:53 AM
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#2 |
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DIS Veteran
Join Date: Nov 2012
Posts: 640
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Can you try again tomorrow and hope its similar to when the dining page is down and will work at a later time? I'm sorry! I know you're a fan of online check-in so I hope it works for you!
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Me
 , DH  , DS (13)  , DS (2)  DL Native=Too many trips to count!DLP: 1998Tokyo Disney 2000 DW: 4/1995 - Off Site; 12/2009 - CBR (DH & DS1's 1st trip!); 12/2012 - AoA Cars Suite (DS2's 1st trip!); 5/2013 - Pop AEP; 8/2013 - WL |
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11-20-2012, 08:56 AM
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#3 | |
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DIS Veteran
Join Date: Apr 2005
Location: Ponte Vedra, FL
Posts: 3,926
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Quote:
 I called back to make sure the reservation was OK, and everything looks good on their end, so I guess that's all that matters.
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11-20-2012, 09:54 AM
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#4 |
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Earning My Ears
Join Date: Jun 2012
Location: St. Louis, MO
Posts: 37
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I did my online check-in too, and got this error message:
We were unable to add your special occasions or room requests. Please call (407) W-DISNEY or (407) 934-7639. If you are under 18 years of age, you must have your parent or guardian's permission to dial this number. I was able to finish checking in though, and got my email confirmation. The only problem was the room request, which I really wanted to put in. I called the number indicated, and got the same advice as the OP did. Basically, talk to the technical department, and just give my requests when we get to the resort. I was really disappointed with that phone experience. 
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June 2012 - Stayed at CBR for our first family vacation to WDW!
July 2012 - 4th of July celebration at the Beach Club! Nov 2012 - Post-thanksgiving stay at CSR! |
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11-20-2012, 10:08 AM
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#5 |
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Maleficent is my hero!
Join Date: Feb 2008
Location: Newnan, GA
Posts: 1,175
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I just did mine for AoA and it went through, like less than 10 minutes ago. However, I did it last year for YC and it went through and we weren't shown as registered, even with my confirmed info, and still had to stand in line. It wasn't a long wait though, as they had met us at the door and walked us directly up to the counter.
Good luck. You'll be fine. Try it again after 3PM...maybe it's on a check-in time cycle.... ANNNNNNNND... a good vibe thought for you: maybe they are going to upgrade you and/or give you some pixie dust. Think positive!
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Trey's Mommy (and for the 2nd time in my life, the Mom of an 19 year old!)
WDW Commando Member #138!!!! Me  : DH DS22 DD19: : DD15 DS6 9/'79-offsite DL; 9/'01-Offsite/ASMo;12/'01-Offsite; 9/'02-ASMo; 4/'03-ASMo; 9/'03-offsite; 11/'04-CSR; 2005-Wedding and NEW BABY;9/'07-SSR; 4/'08-POR; 9/'08-CBR; 11/'08-WL; 4/'09-Paris DL; 11/'09-POFQ; 4/'10-AKL; 11/'10-CR; 4/'11-BWI, from Italy!; 11/'11-YC; 9/'12-Wyndham @ WDW; 11/'12-AoA/Cars Suite; 2/'13 CSR; 3/'13-Dolphin; 8/'13-planning the BC Last edited by waynesgirl; 11-20-2012 at 10:13 AM. Reason: PIXIE DUST! |
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11-20-2012, 10:25 AM
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#6 | |
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DIS Veteran
Join Date: Feb 2010
Location: Columbus, OH
Posts: 2,787
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Quote:
Disney will hold a reservation until check out the next day. Since 11:00a is check out they could just be rolling over their systems and dealing with things there. I'd wait a little while and keep trying, and you still have 10 days if today was your first day. Fingers crossed it goes through one of those times! That online check in system is sketchy.
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February 2010 - All Star Movies
Me : Hubs  DD6  DD5   |
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11-20-2012, 10:37 AM
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#7 |
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DIS Veteran
Join Date: Jun 2007
Posts: 1,134
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I did my check-in this morning with no problems except the request button only allowed me to request a balcony. I would try again.
Nancy 
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11-20-2012, 10:39 AM
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#8 | |
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DIS Veteran
Join Date: Sep 2011
Location: Crystal Lake, IL
Posts: 2,312
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Quote:
 Your best bet is to call the main reservation line and have your requests added to your reservation.
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 ME  DW DS11 |
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11-20-2012, 10:39 AM
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#9 | |
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Maleficent is my hero!
Join Date: Feb 2008
Location: Newnan, GA
Posts: 1,175
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Quote:
__________________
Trey's Mommy (and for the 2nd time in my life, the Mom of an 19 year old!)
WDW Commando Member #138!!!! Me : DH DS22 DD19:: DD15 DS6 9/'79-offsite DL; 9/'01-Offsite/ASMo;12/'01-Offsite; 9/'02-ASMo; 4/'03-ASMo; 9/'03-offsite; 11/'04-CSR; 2005-Wedding and NEW BABY;9/'07-SSR; 4/'08-POR; 9/'08-CBR; 11/'08-WL; 4/'09-Paris DL; 11/'09-POFQ; 4/'10-AKL; 11/'10-CR; 4/'11-BWI, from Italy!; 11/'11-YC; 9/'12-Wyndham @ WDW; 11/'12-AoA/Cars Suite; 2/'13 CSR; 3/'13-Dolphin; 8/'13-planning the BC |
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11-20-2012, 03:22 PM
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#10 |
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Mouseketeer
Join Date: Sep 2009
Posts: 178
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Their online site obviously has issues. I was checking in four rooms for a large group and in the middle of the online checkin process of the third room, their web site went down while I was in the middle of it...Now it wont let me do online checkin for that one room (others worked fine). I keep getting the error "You did not fill the rquired fields properly. Please correct this". I have filled everything out and done this time and time again with the same problem. Talked to multiple people in their Online Tech group, called the hotel, talked to DVC and their regular CS group and no one can help resolve it...I had one of their technicians just tell me to forget it and check into the desk for that one reservation....
Sad the sight performs so poorly. |
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