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Old 11-15-2012, 02:51 PM   #1
Mickey Fliers
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Saratoga Springs...bumps falters, redeems

Checked into SS on Monday after a 3 day stay at WL. We had booked a 2 bedroom on points for our family of six. When checking in, I was given a choice of rooms. I asked it they had any DTD views available and was told "yes, it must be your lucky day". At this point, I asked if there was a drink refill station in Congress Park as we have never stayed in that section. Once again told, "yes". Perfect!

Bump #1. Upon entering our room, we hear a very loud and repetitive banging. Almost like hammering. Actually, just like hammering. The sound is incessant and echoing throughout the room. Sounds as if it is coming from directly beneath us. Before even setting down all the bags, I call front desk to report the noise and request a room change.

Front desk CM can actually hear the noise through the receiver and says there is ceiling repairs being done and we will be getting a call from a CM who can authorize the room change. About 3 minutes later, a CM calls and tells us that she can't find us a room close by (didn't really want to reload the car) and encourages us to stay in room. She says "they are just replacing the locks in the room downstairs and the work will be done by 4:30". I ask "will the work we continuing tomorrow because I have a 4 year old who needs to rest in the afternoon" I am told "yes ma'am. Work will be finished today".

Bump #2. Room is absolutely NOT a DTD view. No biggie. I choose to ignore.

Bump #3. No drink refill station in Congress Park. Again, not gonna make a stink. Might mention it at checkout but really a non issue.

Day 2. We arrive back to the room at 2:30 so my little one can rest and now not only can we hear the hammering, we can see the workers in the hallway directly beneath our room. I try to lie down with DD and she keeps saying " I can't close my eyes. My ears hurt". The hammering has now been joined with drilling and is crazy loud!

DH goes to front desk to complain. We aren't complaining because the repair work being done (we get that has to be done). We are complaining because when we had the opportunity to move, we were lied to. We were actively discouraged from changing rooms and told the repairs were something completely different. DH is given the option of a room change or a $200 credit. As much as it was a pain since we were only staying 3 nights, we needed a new room, not the money. DH accepts room change and upon returning to offering room,finds a memo slipped under the door explaining the room repair that would be being done all week. Gee, didn't they know this when we first asked for a room change?

Redemption. We moved to our new room in the Paddock. Great location near new pool (love this) and find that we were given a Grand Villa. Sweet.

So, a few bumps along the way, but the staff at SS made the rest of our stay wonderful.
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Old 11-15-2012, 04:37 PM   #2
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Send a copy of your post to DVC Member Satisfaction. DVC management tends to be isolated from the resorts which is a separate department.

dvcmembersatisfactionteam@disneyvacationclub.com

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Old 11-16-2012, 08:45 AM   #3
MrToad1345
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We had an incident happen as well on our recent stay at SSR. Our room, 1-bdrm villa, had a huge water stain that was right in the area outside of the kitchen that smelled of mold and kept coming back. They tried to clean it multiple times and nothing changed it. Our issue wasn't so much with the stain, but the fact that they kept coming to clean it at odd times. Also at times when we told them no, we'll be out of the room by certain time, come then. Once it was after midnight, another it was 6:00 AM and I forget the third, but it was again right after we were off the phone with them saying "not right now, please come after this time.". Turned out it was the drain hose from the washer/dryer unit was leaking I felt bad for the maintenance people as they were just responding to a ticket that was put in their system. There was also some black mold in the bathroom, but that was a minor issue. I forget what else had happened, but it was a series of small things that stacked up. Mgmt was great though and we didn't have to fight them at all. We were given $200 credit and 3 days worth of points put back in our bank.
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Old 11-16-2012, 09:38 AM   #4
BEASLYBOO
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Quote:
Originally Posted by Mickey Fliers View Post
Redemption. We moved to our new room in the Paddock. Great location near new pool (love this) and find that we were given a Grand Villa. Sweet. l.
What a nice upgrade for you. I like to think that it wasn't an intentional act on the part of the CM or Mgr. to give you mis-information, sometimes the right hand doesn't know what the left hand is doing, or much less how long what they're doing is going to take!

So how was that GV? We had a few stays in GV's at OKW, would love a stay at one from SSR, just to compare.
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