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Old 11-13-2012, 09:54 AM   #1
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TChrist05's Avatar
Join Date: Oct 2002
Location: Bellmore, New York
Posts: 1,357

We need to vent - no flames please.

Hello fellow DW and I need to vent a little. We are booked on the 12/1 sailing of the Fantasy. This cruise will be our 30th on DCL so obviously we are Platinum cruisers. We were origionally booked in a category 11 but last January I changed it to a category 9A but at that time their was no availability in that category so we had to take GTY. We finally received our room assignment last week and were assigned 7006 - which is all the way forward on the ship and a category 9D. Let me state that we have never gotten an upgrade on any of our cruises--not once. I spoke with DCL because we were assigned the 9D and we had a 9A GTY. Was told that they could assign any stateroom in a category 9, which I did not think was correct. I sent an e-mail to DCL guest reservations and received an e-mail back from Wilma stating the rules of GTY and if I wanted to upgrade I could at the port for an additional charge. In addition, I stated my opinion of how DCL has continually taken things away from the Platinum cruisers and how I feel that after all the cruises we have taken, not once have we ever gotten an upgrade. I responded back to her telling her I feel that when I read on our Disboards how people have cruised once or twice and then get an upgrade, what does that say to the people who have sailed many times with them. I received a call this morning from a supervisor on DCL who wanted to let me know how they value us and he has heard the same complaint from other Platinum cruisers but as a matter of policy DCL does not give our upgrades to anyone unless the room category they booked is not available. I chose not to have a debate with him on this policy although I suggested they look at it and maybe change it. My DW and I enjoy our experience on each and every cruise and I have always said I don't care where I sleep as long as we are on the ship. I just think that they should try to occasionally reward people who have sailed so many times--and I know their are many people who have sailed many more times than us. Obviously this is my opinion and I am sure so agree with me and some disagree--but even the supermarket rewards people who shop frequently with little bonuses.
Thanks for listening.
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