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Old 11-11-2012, 05:06 PM   #886
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Can wheelchairs and ECV's go into Olivanders and see the show? Have been told on another part of the boards that people were being turned away by the Cm's. Is this the correct answer or a misinformed Cm?
I have no clue why they wouldn't be allowed in. It is just a room. Contact guest services at the park for a definitive answer.

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Old 11-11-2012, 07:53 PM   #887
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The person that this happened to said that they were told it was because the room was too small. Just curious if this is a normal occurrence or just a misinformed cast member.
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Old 11-11-2012, 09:20 PM   #888
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The person that this happened to said that they were told it was because the room was too small. Just curious if this is a normal occurrence or just a misinformed cast member.
I can see them asking someone in a scooter to transfer to a wheelchair but I can't see why a wheelchair would not be allowed in.

Personally, I've never heard anyone complain about it. I know there are other things in the park where people need to transfer from a scooter to a wheelchair (such as the queue at Hogwarts), so that may be the situation here as well.

Last edited by damo; 11-11-2012 at 09:27 PM.
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Old 11-11-2012, 09:59 PM   #889
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I can see them asking someone in a scooter to transfer to a wheelchair but I can't see why a wheelchair would not be allowed in.

Personally, I've never heard anyone complain about it. I know there are other things in the park where people need to transfer from a scooter to a wheelchair (such as the queue at Hogwarts), so that may be the situation here as well.
Since Ollivander's has the same kind of stanchions as Forbidden Journey, I would assume that ECV's are not allowed in the queue or the room. I've been in the room with someone in a wheelchair, so I know that's not a problem.
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Old 11-15-2012, 06:39 PM   #890
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Originally Posted by peemagg View Post
Can wheelchairs and ECV's go into Olivanders and see the show? Have been told on another part of the boards that people were being turned away by the Cm's. Is this the correct answer or a misinformed Cm?
I was just there last Wednesday (November 7) and we did Olivander's (it was GREAT by the way!) and there was an ECV in the room while the "show" was going on, and I did see maybe 2 more ECVs in line.
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Old 11-16-2012, 12:58 PM   #891
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I can see them asking someone in a scooter to transfer to a wheelchair but I can't see why a wheelchair would not be allowed in.

Personally, I've never heard anyone complain about it. I know there are other things in the park where people need to transfer from a scooter to a wheelchair (such as the queue at Hogwarts), so that may be the situation here as well.
I called to double check with Universal Guest Services if this was some kind of policy change. The person that I spoke to called the attraction manager at Ollivander's to make absolutely sure. This is NOT the policy at Ollivander's. Wheelchairs are most definitely allowed in (as was our personal experience last year), and this must have been one misinformed staff member. I am not 100% sure about whether or not EVC users will have to transfer to a WC, but one way or the other there is access for sure, or at least should be.
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Old 11-16-2012, 01:02 PM   #892
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I called to double check with Universal Guest Services if this was some kind of policy change. The person that I spoke to called the attraction manager at Ollivander's to make absolutely sure. This is NOT the policy at Ollivander's. Wheelchairs are most definitely allowed in (as was our personal experience last year), and this must have been one misinformed staff member. I am not 100% sure about whether or not EVC users will have to transfer to a WC, but one way or the other there is access for sure, or at least should be.
Makes sense to me! And it is good info to have on this thread.
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Old 11-16-2012, 01:54 PM   #893
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Thank you all for your help. This was a problem that was brought up on the disAbilities board. There was a person on there who was not allowed to see the Olivander's show in the last month. They were told that unless they could stand for the length of the show, they could not see it. I did not see how that allowed with it being a relatively new attraction and the ADA laws. Kind of figured that it was the person at the door being misinformed.

This information makes me feel better since we will be going there for the first time next year and I can't stand all that long.

Thank you all for the help. I will pass this information on to the disAbilites forum.
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Old 11-16-2012, 03:11 PM   #894
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Thank you all for your help. This was a problem that was brought up on the disAbilities board. There was a person on there who was not allowed to see the Olivander's show in the last month. They were told that unless they could stand for the length of the show, they could not see it. I did not see how that allowed with it being a relatively new attraction and the ADA laws. Kind of figured that it was the person at the door being misinformed.

This information makes me feel better since we will be going there for the first time next year and I can't stand all that long.

Thank you all for the help. I will pass this information on to the disAbilites forum.
No problem at all. I was also following the thread in disAbilities, and was concerned. My youngest sister has mobility issues as well as cognitive/social/emotional ones and would be soooo upset to be denied entrance, especially since we were able to see the show last year with her (the wands chose my twin sons!), so I thought I'd better check it out. The person I dealt with on the phone was super nice, and I am looking forward to another fantastic experience at Universal!

I posted this info on the other thread after posting here. I hope you have a great trip next year! Our experience with a variety of special needs at Universal was 100% positive. As a matter of fact we had some of our best CM interaction there of our whole trip!
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Old 11-23-2012, 10:15 AM   #895
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Hi,

I have a one two park express pass to Universal and I was wondering should I do the harry potter rides that are not express first when the park opens. I won't be able to get in the extra hour since I am staying @ Disney but I wasn't sure what was better early or later.
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Old 11-23-2012, 10:33 AM   #896
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Hi,

I have a one two park express pass to Universal and I was wondering should I do the harry potter rides that are not express first when the park opens. I won't be able to get in the extra hour since I am staying @ Disney but I wasn't sure what was better early or later.
Experiences vary. The first hour or two of most any park day will see the least crowds of the day. However, it is perfectly possible that the last hour or two will see low crowds too. Just avoid the middle of the day.
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Old 11-23-2012, 10:55 AM   #897
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Experiences vary. The first hour or two of most any park day will see the least crowds of the day. However, it is perfectly possible that the last hour or two will see low crowds too. Just avoid the middle of the day.
Thank you. I will check early and see if it is really crowded. If so, I will go later on. Do you happen to know if the collectors mug from the butter beer is plastic and if so, do they sell a glass one @ a gift shop? I want to get one for a friend.
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Old 11-23-2012, 11:20 AM   #898
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Originally Posted by GrumpyGoofyFan

Thank you. I will check early and see if it is really crowded. If so, I will go later on. Do you happen to know if the collectors mug from the butter beer is plastic and if so, do they sell a glass one @ a gift shop? I want to get one for a friend.
Unless they've changed in the last 12 months, the souvie mug with butterbeer is plastic. I don't recall seeing glass versions anywhere, but my info is a year old now.
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Old 11-23-2012, 12:44 PM   #899
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Thank you. I will check early and see if it is really crowded. If so, I will go later on. Do you happen to know if the collectors mug from the butter beer is plastic and if so, do they sell a glass one @ a gift shop? I want to get one for a friend.
They sell glass cups in the gift shops but they don't look like the Butterbeer mugs. The glass cups I've seen have been Hogwarts house colors themed.
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Old 11-23-2012, 03:37 PM   #900
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They sell glass cups in the gift shops but they don't look like the Butterbeer mugs. The glass cups I've seen have been Hogwarts house colors themed.
Okay thank you, that is unfortunate. I will check out the ones they have there.
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