What's Happened To Disney Customer Service?? Horrible Experience!! - The DIS Discussion Forums

Christopher Robin 26 · 11-10-2012, 10:13 AM

I just made 2 phone calls to Disney Passholder reservation line and after spending literally 1 hour 20 mins. on the 2nd call had to hang up after receiving no response! The first call I made (wait 46 min) was to modify a reservation from CBR to POP. I was online looking at an available reservation but the woman on the phone insisted there were no rooms available at POP 12/1-12/3. She told me to try to reserve online (which by the way I was able to do) then call back and cancel my previous reservation. When I called to cancel I was on hold for 1 hour 20 minutes before giving up. We have been annual pass holders for 8 years and frequent the parks quite often and never experienced such terrible customer service or should I say NO customer service! We just came back from Disney and once again renewed our AP but noticed that friendly Disney feeling from cast members was just not there. Come on Disney bring back the exceptional customer service you are known for that keeps people coming back!

11-10-2012, 10:13 AM	#1
Christopher Robin 26 Mouseketeer Join Date: Nov 2004 Location: Florida Posts: 139	I just made 2 phone calls to Disney Passholder reservation line and after spending literally 1 hour 20 mins. on the 2nd call had to hang up after receiving no response! The first call I made (wait 46 min) was to modify a reservation from CBR to POP. I was online looking at an available reservation but the woman on the phone insisted there were no rooms available at POP 12/1-12/3. She told me to try to reserve online (which by the way I was able to do) then call back and cancel my previous reservation. When I called to cancel I was on hold for 1 hour 20 minutes before giving up. We have been annual pass holders for 8 years and frequent the parks quite often and never experienced such terrible customer service or should I say NO customer service! We just came back from Disney and once again renewed our AP but noticed that friendly Disney feeling from cast members was just not there. Come on Disney bring back the exceptional customer service you are known for that keeps people coming back! __________________ : Florida AP CSR Jun 00, POR Nov 04, CBR Jan 05, CSR Jun 05, CSR May 06, POFQ Aug 06, POFQ Oct 06, CSR Dec 06, POFQ Oct 07, POR Dec 07, Dolphin Aug 08, POFQ Nov 08, CSR Aug 09, POFQ Oct 09, POFQ May 10 AKL Aug 10 Last edited by Christopher Robin 26; 11-10-2012 at 10:20 AM.

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