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Old 11-09-2012, 04:54 PM   #1
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Miffy's Avatar
Join Date: Dec 2002
Location: New York City
Posts: 1,080

How to handle "free upgrade" email?

Hi everyone,

My sister booked an LM room at AoA six months ago. She's arriving in three weeks. Today she got an email "Upgrade your Disney Resort hotel for FREE." The options they offered were any of the family suites at AoA, CBR, CSR, OKW, and SS. The email says to call soon to ask about the free upgrade.

The thing is, my sister wants to stay in the LM room she booked! None of the "upgrade" options is in any way appealing to her. I realize that to someone else, these might seem like upgrades, but to my sister, they do not.

If she doesn't call them, will they maybe force her to "upgrade" when she checks in in three weeks? Should she call and make sure that her LM room is still hers?

Thanks for some guidance. This has never happened to me, so I don't know what to tell her is the best course of action (or inaction). She hasn't been to WDW in 25 years and she would like to get the room she booked. It'd be different if she wanted to stay at one of these other resorts (or suites) but she doesn't.

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