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Old 11-08-2012, 08:04 PM   #1
catrax
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Join Date: Sep 2009
Location: Rhode Island
Posts: 180

Not so magical Disney call...

I rarely complain, but tonight's the night, I guess...

Just on a whim, I asked how much it would cost to add one night to the beginning of our reservation at POR. She said $62! Wow - that's too good to be true, right? No, she says, that's right - the difference between your current package and the price with the additional night is $62. So I run and talk to my husband who says "Book it!" and then I ask her to hold on while I see if I can change my flights without too much of a cost. It turns out that I could save some money by changing my flights to the night before. No brainer, right?

Wrong. I change my flights while I'm on the phone with her. Once I have hit the confirm button, I tell her I'm ready to move forward. Less than a minute later, she says, "Oh, it's $224 more." She spent the next 45 minutes trying a bunch of different things to get it back to where it was, but couldn't do it. I tried to then change my flights back to the previous day and it would cost an additional $290.

So, she says, well, don't worry, even though you're spending some extra money, there will still be plenty of magic when you get here! I get it, but come on! Her error cost me nearly $150 - I wouldn't have made the change if I knew that the room was so much for the night. After all of this, in the middle of reluctantly booking the room for that extra night and waiting for her system to update (I hadn't paid for it yet) I told her that I wanted to call the airline to see if I could work something out before committing to the extra night and she says, "Well, you said yes to the night, so there will be a charge to change it back - $65." Come on! So, if I've got this right, they can misquote the cost of the room and follow it up by telling me that I can't change my mind before I pay for the room? So infuriating!
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