My reservation was cancelled! :(

[sharadoc]

Originally Posted by waynesgirl

I am curious- a lot of people say this but I ALWAYS have to pay my room-only reservation in full by 45 days out or they will cancel it. Is this because of a discount code we get?

I like to pre-pay and do all that anyway, but I'm curious to know...

If you add tickets, it's a package even if you don't add dining. If you don't want to pay 45 days in advance then you shouldn't add anything to your reservation and you'll be fine.

[Leajess99]

Originally Posted by waynesgirl

I am curious- a lot of people say this but I ALWAYS have to pay my room-only reservation in full by 45 days out or they will cancel it. Is this because of a discount code we get?

I like to pre-pay and do all that anyway, but I'm curious to know...

Every room only reservation we have h only requires us to pay a depost and pay the rest upon arrival. We use the special military rates on the rooms.

OP - I am so glad it has worked out for you.

[cori1124]

If the other 1/2 of your party is not your immediate family having to absolutely-positively travel with you, then I would suggest that they make a reservation at PC right across the bridge. As a matter of fact, AOA was at one time suppose to be part of PC way back when...so even though your rooms aren't side-by-side, your resorts are as close as two can be.

[baby1disney]

OP-sounds like you ended up getting what you wanted which is awesome!! But there's a few people on this thread that I have seen around the boards that always have something negative to say and think that they are holier than thou...so you just have to learn to ignore them. I can see that you're new, being that you only have 3 posts, and like you stated...not EVERYONE knows how and what to look for when booking vacations.

And, if anyone else notice, the OP stated that she was involved with Hurricane Sandy and didn't have any power for a few days...so with that being said...I totally understand why she didn't check it like she should have or why she may have thought that she had until she got home from work. If a company like Disney wants their guests to have something paid in by a certain date or so many days, then it needs to say something along these line:"If you are booking/reserving a hotel room within xxx days, you have seven business days to pay it. If you call on Monday, Jan 12, 20--, you have until Monday, Jan 10, 20-- by 10pm to confirm it or pay for it. If not, your reservation will be cancelled." (I know that's a lot of wording, but I think my point is made) Now if the OP was told this and didn't do what she was suppose to, then by all means this situation is her fault....but I guess we won't know until she tells us what the supervisor has said...

[aaarcher86]

Originally Posted by baby1disney

OP-sounds like you ended up getting what you wanted which is awesome!! But there's a few people on this thread that I have seen around the boards that always have something negative to say and think that they are holier than thou...so you just have to learn to ignore them. I can see that you're new, being that you only have 3 posts, and like you stated...not EVERYONE knows how and what to look for when booking vacations.

And, if anyone else notice, the OP stated that she was involved with Hurricane Sandy and didn't have any power for a few days...so with that being said...I totally understand why she didn't check it like she should have or why she may have thought that she had until she got home from work. If a company like Disney wants their guests to have something paid in by a certain date or so many days, then it needs to say something along these line:"If you are booking/reserving a hotel room within xxx days, you have seven business days to pay it. If you call on Monday, Jan 12, 20--, you have until Monday, Jan 10, 20-- by 10pm to confirm it or pay for it. If not, your reservation will be cancelled." (I know that's a lot of wording, but I think my point is made) Now if the OP was told this and didn't do what she was suppose to, then by all means this situation is her fault....but I guess we won't know until she tells us what the supervisor has said...

The OP said that the CM told them they had 7 days to pay it, so even without the email they new that they had a to pay by that 7 day marker.

If OP thought they had until they got home from work, they were right! Because it's until 10p on that 7th business day (again, just 2 hours shy of a literal 24 hour day).

Just like anyone else, if Disney shoots out an email and no one calls to say they didn't get it, it would be assumed that it was received.

I think more of the immediately 'your fault' comments were because the OP had blamed Disney's lack of customer service, which wasn't the case.

[Robbi]

Originally Posted by standingtall

The reason I didn't leave a deposit for the other room was because I wasn't asked too and didn't know, the second room was being paid by a relative so that's why I didn't pay it over the phone at the same time I did mine. I goofed up and the fact that I don't travel often just goes to show that I'm not very aware of the hotel policies and stuff, but I also believe disney goofed up by not sending me the confirmation email with my details on exactly when it needs to be paid by.

Some of you need to calm down and realize that not everyone is as experienced as you when it comes to these things, it's not like we purposely sat around and waited until the very last minute to pay.. it was more like busy life, then the hurricane cutting off all our power and realizing the last day to pay was coming up. That's what happened, I'm not blaming anyone and now I know how this whole thing works and glad it was resolved.

Thanks to those of you that provided good feed back and some encouraging support, to those that have all their I's dotted and T's crossed well sorry we can't be perfect and not make mistakes.

Yes, some people are a bit uptight here on the planning end. .

Originally Posted by standingtall

A supervisor put in an investigation on the recording and will call me back on Friday (like I said earlier) I called first thing this morning in case a room has opened up (like they advised I do) and was able to book in the same resort (thankfully). So it was resolved in the sense that I got the room we needed, I don't know whether the agent will still call me back on Friday when they have their results from the investigation and if it is in my favor it wouldn't matter since I have already rebooked a room.

I wasn't looking for any special treatment and do feel the original booking agent was partially at fault by not disclosing certain details and by not sending an email confirmation with the details like she said I would receive.

Either way, I am happy that we have our rooms as the airline tickets had already been purchased.

Glad you were able to book another room!

Originally Posted by aaarcher86

The OP said that the CM told them they had 7 days to pay it, so even without the email they new that they had a to pay by that 7 day marker.

If OP thought they had until they got home from work, they were right! Because it's until 10p on that 7th business day (again, just 2 hours shy of a literal 24 hour day).

Just like anyone else, if Disney shoots out an email and no one calls to say they didn't get it, it would be assumed that it was received.

I think more of the immediately 'your fault' comments were because the OP had blamed Disney's lack of customer service, which wasn't the case.

The OP said she doesn't travel much. The CM said they'd send an email and she never got one. Disney should be held to the same standard as every other hotel chain. If they say they're going to send an email, they need to follow through.

[waynesgirl]

Originally Posted by TDC Nala

If you're being asked to pay in full 45 days out, that is most likely a package, not a room-only reservation.

I do think that some time ago if you booked online with certain discounts, they did give a confirmation that said you had to pay in full at 45 days...was it a certain type of discount? This did not apply for bookings by phone, only online.

It is always by phone- that is the only way we can make it.

Originally Posted by Maggie'sMom

If you have had to pay 45 days out, then you had a package. I've used discount codes on room-only reservations and paid the balance at check in with no issues. But like you, I prefer to pre-pay, especially for our longer trips. We had a room-only reservation in May and I paid the last bit of it off right around the 10 day mark.

Nope, room-only.

Originally Posted by dsneprincess

I have used codes and AP discounts, always pay room only reservation at check-in. I pay a 1 night deposit at booking.

Originally Posted by sharadoc

If you add tickets, it's a package even if you don't add dining. If you don't want to pay 45 days in advance then you shouldn't add anything to your reservation and you'll be fine.

I am 100% positive it is room-only. I don't buy tickets or anything because I have APs already. But it is mandatory- and has been on every trip I have taken since 2001 (this is our 21st)- that I have to pay in full or I get an email letting me know. I do understand the packages are different but I have only once gotten a package deal because our room-only discount is substantially better.

Again, I don't care because I generally pay it off before the 45 day mark anyway, but this trip in November slipped through the cracks and we got a "reminder" email in October that it was past due and immediate payment was expected (not those words but the general consensus) or the reservation was subject to be changed or cancelled.

Thank you for the responses, and yes, I understand the difference in the package and room-only, but it seems to me that somewhere along the line I'm not getting the same deal....again, don't really care because I try to pay things off (it's one less thing to worry about) but maybe I should inquire when I get to the hotel this time around. However, I don't want to make a fuss but several of our friends use this discount as well and I don't want to mislead them by giving out erroneous information.

OH, and I am sorry for hijacking the thread- I am glad that everything worked out for the OP.

[aaarcher86]

Originally Posted by Robbi

The OP said she doesn't travel much. The CM said they'd send an email and she never got one. Disney should be held to the same standard as every other hotel chain. If they say they're going to send an email, they need to follow through.

Who says they didn't? I"ve sent an email to people before and they haven't received it and visa versa. It's email. It happens. That's why they also advise people verbally, give them their due dates, give them their reservation numbers, etc. No one can guarantee an email will be received for any number of reasons. Heck, I've sent myself an email before with a recipe or reminder and it hasn't shown up, or takes so long to get there it ends up having been worthless to send. How would Disney, you, me, or anyone else know that an email was NOT received if no one calls?

[Bribrittmom]

I've never had to pay in full before arrival for a room only plan, only deposit of one night.

[North of Mouse]

Originally Posted by Bribrittmom

I've never had to pay in full before arrival for a room only plan, only deposit of one night.

Us either, and we wait until check in to be billed, then wait for our credit card to bill us, THEN, we pay in full - gives us a couple months extra.

[Robbi]

Originally Posted by aaarcher86

Who says they didn't? I"ve sent an email to people before and they haven't received it and visa versa. It's email. It happens. That's why they also advise people verbally, give them their due dates, give them their reservation numbers, etc. No one can guarantee an email will be received for any number of reasons. Heck, I've sent myself an email before with a recipe or reminder and it hasn't shown up, or takes so long to get there it ends up having been worthless to send. How would Disney, you, me, or anyone else know that an email was NOT received if no one calls?

If this was hotel ABC and they did the same thing Disney did, people would be siding with the OP. There's something about Disney that gives it a teflon finish that makes it immune from criticism. Sorry it's a business like any other. The CM screwed up and didn't follow through with the email.

She would know the email was not received because she would see that it never made it to either her inbox or her spam folder.

[Maggie'sMom]

Originally Posted by Robbi

If this was hotel ABC and they did the same thing Disney did, people would be siding with the OP. There's something about Disney that gives it a teflon finish that makes it immune from criticism. Sorry it's a business like any other. The CM screwed up and didn't follow through with the email.

She would know the email was not received because she would see that it never made it to either her inbox or her spam folder.

I disagree. I'm not treating this any differently than I would any other hotel. I would feel that the OP shouldn't have relied on receiving the email no matter what hotel was involved. They gave her the deadline verbally over the phone. That should be enough.

I'm glad Disney worked it out for her. As PPs have mentioned, the emails are automatically generated. This wasn't something the CM forgot to do. I have gotten emails anytime I book a reservation at WDW and anytime I make a modification to a reservation. Somehow the email didn't get from point A to point B. It happens. I've had it happen on extremely important business communication. Because of past experience, if I'm expecting an email from a client that I don't receive in the timeframe I was expecting it, I will follow up with them. I had a two week delay in a project once because I kept waiting on an email from a client that had gotten lost in cyberspace. I learned my lesson.

[aaarcher86]

Originally Posted by Robbi

If this was hotel ABC and they did the same thing Disney did, people would be siding with the OP. There's something about Disney that gives it a teflon finish that makes it immune from criticism. Sorry it's a business like any other. The CM screwed up and didn't follow through with the email.

She would know the email was not received because she would see that it never made it to either her inbox or her spam folder.

You obviously misunderstood.

I'm very aware that the OP would know that the email never came because it wouldn't be in the inbox or spam. That's the point everyone has made... if she didn't get it within a few days, she should have called. At the end of the day, the OP dropped the ball. It ended up working out and that's awesome! But blaming Disney when they aren't at fault is unfair.

Again, the CM does not send the email. It is autogenerated when the reservation is made. Disney or even the CM who you seem to think sends these emails would have no way of knowing that it was not received unless the OP called them and let them know. THAT was my point. As far as Disney knows, the email gets there when it is sent. There are tons of things that can cause an email not to arrive to its destination once it is sent. Disney has no control over cyberspace. This would be an entirely different situation if the OP was not notified of the 7 day rule and the room was cancelled. But she was.

Whether this situation happened with another hotel or Disney has nothing to do with it. Besides, every place I've ever reserved (other than Disney) either requires PIF at time of booking or 1 night room stay at the time of booking. Disney gave a grace period of 7 days.

[kaytieeldr]

Originally Posted by Robbi

If this was hotel ABC and they did the same thing Disney did, people would be siding with the OP. There's something about Disney that gives it a teflon finish that makes it immune from criticism. Sorry it's a business like any other. The CM screwed up and didn't follow through with the email.

She would know the email was not received because she would see that it never made it to either her inbox or her spam folder.

What are you talking about? Hotel ABC wouldn't be sending me an e-mail with a link to pay the first night's room deposit within seven days. They'd require me to pay the deposit at the time I make tge reservation, and then (attempt to) send me an e-mail confirmation for the entire reservation.

The "she" to whom you refer is the original poster. All she knows is that she didn't receive the proferred e-mail. She doesn't know why, and neither the Cast Member with whom she spoke nor the Disney entity knows (a) that or (b) why she didn't get it. Maybe she didn't give, or Disney doesn't have, her e-mail address accurately.

Teflon? Really? Because Disney goes beyond the industry standard? How about reality.

[Robbi]

Originally Posted by kaytieeldr

What are you talking about? Hotel ABC wouldn't be sending me an e-mail with a link to pay the first night's room deposit within seven days. They'd require me to pay the deposit at the time I make tge reservation, and then (attempt to) send me an e-mail confirmation for the entire reservation.

The "she" to whom you refer is the original poster. All she knows is that she didn't receive the proferred e-mail. She doesn't know why, and neither the Cast Member with whom she spoke nor the Disney entity knows (a) that or (b) why she didn't get it. Maybe she didn't give, or Disney doesn't have, her e-mail address accurately.

Teflon? Really? Because Disney goes beyond the industry standard? How about reality.

LOL, Disney doesn't go beyond the industry standard. That is reality. It's a nice, fun place to visit but not nicer or more fun than other places.