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Old 11-06-2012, 10:01 PM   #1
Earning My Ears
Join Date: Nov 2012
Posts: 3

My reservation was cancelled! :(

Okay, here is what happened..
I booked 2 rooms in AOA for december. I paid for one in full on the day of the booking, and the other was to be paid within 7 days.
I received confirmation for one reservation (by email) and was told by the agent that I will be receiving another email with a link to make the payment for the room that was not paid for.
Well the second email never came and my 7 days was going to be up yesterday (11/5) so I got home from work and looked in my email again, checked my spam folder.. etc. Nope no email ever came, so I went into My Reservations on the disney website and typed in the reservation number that was given to me over the phone and it was cancelled! I wasn't aware that if I didn't pay it by 10pm that it would be canceled.. I have never stayed at any of their resorts and the agent didn't mention it had to be done by 10pm of the 7th day.

So I tried calling but they were already closed, I called today and was told that it was cancelled and all there rooms are booked and I'm out of luck, to basically keep calling in case someone drops there reservation. I am so upset by this, I really thought they would have better customer service, the supervisor basically said the only thing she can do is have my conversation with the original agent reviewed to see if she disclosed all the information about the deposit to me and then she will personally give me a call this Friday pending the investigation.

What can I do?? Should I call tomorrow morning and speak to a different supervisor? Has this happened to anyone else?? :\ is this all my fault for not calling when I noticed I didn't get my reservation confirmation??
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