No Contact from Guide since buying - The DIS Discussion Forums

hazelandannie · 10-15-2012, 06:09 PM

We became members just over 2 weeks ago and we were told by the guy that said he was going to be our "guide" that as we were in the UK instead of calling he would email us regularly and if we had any questions just to contact him.

Well we havent received any of the paperwork that we were promised would be sent to us and havent heard a peep from him. I just got his business card out to send him an email and there isnt an email address on it for him!!

I did try calling MS to find out some info but my approx wait time was 45 mins , so that can wait for tomorrow!!!

Is it normal not to have any contact from these people after signing on the dotted line? And not receiving any paperwork as promised?

UKDEB · 10-16-2012, 01:50 AM

We signed our paperwork out there, but we've never had an email from our guide!

I imagine the 45 minute wait times yesterday were caused by people ringing Member Services because they weren't able to get through on the dedicated line for Member previews of the Fantasyland expansion. There's not normally a wait for calls to be connected.

Paula Sedley-Burke · 10-24-2012, 12:31 AM

Quote:

Originally Posted by UKDEB

We signed our paperwork out there, but we've never had an email from our guide!

I imagine the 45 minute wait times yesterday were caused by people ringing Member Services because they weren't able to get through on the dedicated line for Member previews of the Fantasyland expansion. There's not normally a wait for calls to be connected.

Any news?

UKDEB · 10-24-2012, 03:12 AM

News from me? On what?

wen-tom · 10-24-2012, 01:35 PM

i think we have had 1 call from our guide in 6 years and that was only to try to sell us an add on!

I don't see what they have to contact you about if you are not buying more points though really.

tink,too · 10-25-2012, 05:21 PM

We've never had a call from our guide in 4.5 years as members, but we do get the occasional (generic) mailing about special add-on offers which contains our guide's contact tel. no.

As for getting your documents, I wouldn't worry too much just yet as mail from DVC does seem to take a while.

Chuck S · 10-31-2012, 06:57 AM

This isn't unique to the UK. I never hear from my guide unless I initiate contact. The guides' function within the DVC organization is really that of a salesperson. Any paperwork would run through Member Administration, dues and financing goes through Member Accounting, and reservations go through Member Services.

And it does take time for the paperwork and deed to be filed with the Orange County records office. I would not expect anything for at least a month, maybe 6 weeks given the additional shipping time to the UK.

A big WELCOME HOME to you, and I wish you many years of happy Disney memories.

Shelly F - Ohio · 02-24-2013, 08:53 AM

Other than the yearly Christmas card we never heard from our guide. In fact we bought 9 years ago and have never heard anything from him.

UKDEB · 02-24-2013, 11:45 AM

Yearly Christmas card?

AllyBri · 02-24-2013, 03:15 PM

Quote:

Originally Posted by Shelly F - Ohio

Other than the yearly Christmas card we never heard from our guide. In fact we bought 9 years ago and have never heard anything from him.

You get a Christmas Card?

Balmacara · 02-24-2013, 03:33 PM

We bought in 2007 and since then we have heard from our guide twice. Shame it was an answer phone message when we were actually away using our DVC ! Coincidence - I think not!

10-15-2012, 06:09 PM	#1
hazelandannie Por favor mantengase alejado de las puertas. Join Date: Feb 2008 Location: Kent, UK Posts: 251	No Contact from Guide since buying We became members just over 2 weeks ago and we were told by the guy that said he was going to be our "guide" that as we were in the UK instead of calling he would email us regularly and if we had any questions just to contact him. Well we havent received any of the paperwork that we were promised would be sent to us and havent heard a peep from him. I just got his business card out to send him an email and there isnt an email address on it for him!! I did try calling MS to find out some info but my approx wait time was 45 mins , so that can wait for tomorrow!!! Is it normal not to have any contact from these people after signing on the dotted line? And not receiving any paperwork as promised? __________________ Hazel Annemarie Bob Poppy 12 Years of fantastic WDW holidays and 2 Disney Cruises under our belts

10-16-2012, 01:50 AM	#2
UKDEB Found the Tag Fairy's hangout All whacked up on Scooby Snacks Join Date: Jul 2000 Location: Gloucester, UK Posts: 11,954	We signed our paperwork out there, but we've never had an email from our guide! I imagine the 45 minute wait times yesterday were caused by people ringing Member Services because they weren't able to get through on the dedicated line for Member previews of the Fantasyland expansion. There's not normally a wait for calls to be connected. __________________ October 1992 ~ Enclave Suites, I-Drive May 1996 ~ Omni Rosen, I-Drive October 1998 ~ Villa-Clear Creek August 2000 ~ Beach Club/Villa-Sunset Lakes July 2001 ~ Animal Kingdom Lodge/Hard Rock Hotel/Villa-Formosa Gdns Christmas 2001 ~ Villa-Formosa Gardens October 2002 ~ Hard Rock Hotel/Villa-Formosa Gdns May 2003 ~ Portofino Bay/Villa-Cumbrian Lakes January 2004 ~ Ritz-Carlton Grande Lakes/Villa-Formosa Gardens July 2004 ~ Grand Floridian/Portofino Bay/Villa-Formosa Gardens December 2004 ~ Villa-Rolling Hills/Disney Wonder Cruise/BoardWalk Grand Villa/Contemporary April 2005 ~ Washington DC, Shenandoah, Blue Ridge Parkway, Charleston, Savannah, Royal Pacific Resort/Villa-Acadia Estates January 2006 ~ Reunion Resort/Royal Pacific Resort April 2006 ~ Celebration Hotel/NCL Jewel Cruise/Hotel Victor, Miami/Beach Cottage-Disney's Vero Beach October 2006 ~ Reunion Resort/BoardWalk Villa/Rosen Shingle Creek August 2007 ~ Saratoga Springs//Reunion Grande January 2008 ~ Saratoga Springs/Beach Club Villas/Reunion Resort November 2008 ~ BoardWalk Villas/Royal Pacific Resort/Saratoga Springs March 2011 ~ Celebrity Cruise/Veness Towers, a stone's throw from the Magic Kingdom November 2012 ~ Bay Lake Tower/Ritz-Carlton, Sarasota/Ritz-Carlton Destination Club, Jupiter/Saratoga Springs September 2013 ~ Kidani Village, Bay Lake Tower, Saratoga Springs

10-24-2012, 03:12 AM	#4
UKDEB Found the Tag Fairy's hangout All whacked up on Scooby Snacks Join Date: Jul 2000 Location: Gloucester, UK Posts: 11,954	News from me? On what? __________________ October 1992 ~ Enclave Suites, I-Drive May 1996 ~ Omni Rosen, I-Drive October 1998 ~ Villa-Clear Creek August 2000 ~ Beach Club/Villa-Sunset Lakes July 2001 ~ Animal Kingdom Lodge/Hard Rock Hotel/Villa-Formosa Gdns Christmas 2001 ~ Villa-Formosa Gardens October 2002 ~ Hard Rock Hotel/Villa-Formosa Gdns May 2003 ~ Portofino Bay/Villa-Cumbrian Lakes January 2004 ~ Ritz-Carlton Grande Lakes/Villa-Formosa Gardens July 2004 ~ Grand Floridian/Portofino Bay/Villa-Formosa Gardens December 2004 ~ Villa-Rolling Hills/Disney Wonder Cruise/BoardWalk Grand Villa/Contemporary April 2005 ~ Washington DC, Shenandoah, Blue Ridge Parkway, Charleston, Savannah, Royal Pacific Resort/Villa-Acadia Estates January 2006 ~ Reunion Resort/Royal Pacific Resort April 2006 ~ Celebration Hotel/NCL Jewel Cruise/Hotel Victor, Miami/Beach Cottage-Disney's Vero Beach October 2006 ~ Reunion Resort/BoardWalk Villa/Rosen Shingle Creek August 2007 ~ Saratoga Springs//Reunion Grande January 2008 ~ Saratoga Springs/Beach Club Villas/Reunion Resort November 2008 ~ BoardWalk Villas/Royal Pacific Resort/Saratoga Springs March 2011 ~ Celebrity Cruise/Veness Towers, a stone's throw from the Magic Kingdom November 2012 ~ Bay Lake Tower/Ritz-Carlton, Sarasota/Ritz-Carlton Destination Club, Jupiter/Saratoga Springs September 2013 ~ Kidani Village, Bay Lake Tower, Saratoga Springs

10-24-2012, 01:35 PM	#5
wen-tom spit spot! Join Date: Sep 2006 Location: Hull-UK Posts: 1,050	i think we have had 1 call from our guide in 6 years and that was only to try to sell us an add on! I don't see what they have to contact you about if you are not buying more points though really. __________________

10-31-2012, 06:57 AM	#7
Chuck S DVC Boards Co-Moderator Join Date: Feb 2000 Location: Seguin, Texas USA Posts: 25,002	This isn't unique to the UK. I never hear from my guide unless I initiate contact. The guides' function within the DVC organization is really that of a salesperson. Any paperwork would run through Member Administration, dues and financing goes through Member Accounting, and reservations go through Member Services. And it does take time for the paperwork and deed to be filed with the Orange County records office. I would not expect anything for at least a month, maybe 6 weeks given the additional shipping time to the UK. A big WELCOME HOME to you, and I wish you many years of happy Disney memories. __________________ DVC Member at OKW since 1992

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10-25-2012, 05:21 PM	#6
tink,too DIS Veteran Join Date: May 2005 Location: Scotland Posts: 4,597	We've never had a call from our guide in 4.5 years as members, but we do get the occasional (generic) mailing about special add-on offers which contains our guide's contact tel. no. As for getting your documents, I wouldn't worry too much just yet as mail from DVC does seem to take a while.

02-24-2013, 08:53 AM	#8
Shelly F - Ohio Disney Extraordinaire Join Date: Feb 2004 Location: Lake Erie Shore Line in Ohio Posts: 4,685	Other than the yearly Christmas card we never heard from our guide. In fact we bought 9 years ago and have never heard anything from him. __________________ Por favor mantenganse alejado de las puertas-Please stand clear of the doors. CBR - 2004 & Joined DVC 2004, DCL 4 night- 2005, SSR - Feb 2005, 06, & 09, Oct 08, May 2011, Oct 12, Feb 13..... CSR 07,... AKV Sept 2008,2012,2013... VWL Feb 2009, 2010, 2012 ... OKW Sept 2009, Feb2012...BCV 2013

02-24-2013, 11:45 AM	#9
UKDEB Found the Tag Fairy's hangout All whacked up on Scooby Snacks Join Date: Jul 2000 Location: Gloucester, UK Posts: 11,954	Yearly Christmas card? __________________ October 1992 ~ Enclave Suites, I-Drive May 1996 ~ Omni Rosen, I-Drive October 1998 ~ Villa-Clear Creek August 2000 ~ Beach Club/Villa-Sunset Lakes July 2001 ~ Animal Kingdom Lodge/Hard Rock Hotel/Villa-Formosa Gdns Christmas 2001 ~ Villa-Formosa Gardens October 2002 ~ Hard Rock Hotel/Villa-Formosa Gdns May 2003 ~ Portofino Bay/Villa-Cumbrian Lakes January 2004 ~ Ritz-Carlton Grande Lakes/Villa-Formosa Gardens July 2004 ~ Grand Floridian/Portofino Bay/Villa-Formosa Gardens December 2004 ~ Villa-Rolling Hills/Disney Wonder Cruise/BoardWalk Grand Villa/Contemporary April 2005 ~ Washington DC, Shenandoah, Blue Ridge Parkway, Charleston, Savannah, Royal Pacific Resort/Villa-Acadia Estates January 2006 ~ Reunion Resort/Royal Pacific Resort April 2006 ~ Celebration Hotel/NCL Jewel Cruise/Hotel Victor, Miami/Beach Cottage-Disney's Vero Beach October 2006 ~ Reunion Resort/BoardWalk Villa/Rosen Shingle Creek August 2007 ~ Saratoga Springs//Reunion Grande January 2008 ~ Saratoga Springs/Beach Club Villas/Reunion Resort November 2008 ~ BoardWalk Villas/Royal Pacific Resort/Saratoga Springs March 2011 ~ Celebrity Cruise/Veness Towers, a stone's throw from the Magic Kingdom November 2012 ~ Bay Lake Tower/Ritz-Carlton, Sarasota/Ritz-Carlton Destination Club, Jupiter/Saratoga Springs September 2013 ~ Kidani Village, Bay Lake Tower, Saratoga Springs

02-24-2013, 03:33 PM	#11
Balmacara Earning My Ears Join Date: Oct 2009 Location: Aberdeenshire, Scotland Posts: 27	We bought in 2007 and since then we have heard from our guide twice. Shame it was an answer phone message when we were actually away using our DVC ! Coincidence - I think not!

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