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Old 10-17-2012, 09:34 PM   #1
cmusschoot
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CM Gifts?

I have had a CM go WAY above and beyond with a hotel issue (reservation) I was having. Many e-mails and months of "work".

Today everything was finally resolved...and I am wondering if anyone has ever sent a gift as a thank you.

I am quite sure it was above and beyond anything her needed to do...and I am delighted.

Our stay is in November and I have already written a letter to Disney about the whole situation.

I was thinking of sending a little token of thanks, I am from Chicago...so a tin of Garretts popcorn Chicago mix (value 30.00).

Is this appropriate? Or overkill?

Opinions...
Thanks,
Carrie
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Old 10-18-2012, 01:30 AM   #2
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Quote:
Originally Posted by cmusschoot
I have had a CM go WAY above and beyond with a hotel issue (reservation) I was having. Many e-mails and months of "work".

Today everything was finally resolved...and I am wondering if anyone has ever sent a gift as a thank you.

I am quite sure it was above and beyond anything her needed to do...and I am delighted.

Our stay is in November and I have already written a letter to Disney about the whole situation.

I was thinking of sending a little token of thanks, I am from Chicago...so a tin of Garretts popcorn Chicago mix (value 30.00).

Is this appropriate? Or overkill?

Opinions...
Thanks,
Carrie


I LOVE this idea!!! :D. People never hesitate to complain, but so rarely take the time to compliment... I'm not sure of Disney's policy for CMs accepting gifts, but I still think it's a lovey idea.
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Old 10-18-2012, 07:06 AM   #3
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CM's are allowed to take gifts! Just not cash. I think it's a wonderful idea to send Garrett's popcorn! Will you send me some????
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Old 10-18-2012, 07:15 AM   #4
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I want some Garretts too!!! :D Very nice idea.
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Old 10-18-2012, 08:48 AM   #5
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Definately make sure you send a note to Disney so it can go in his file.

I had two trips with much pixie dust; the first time I took three friends from work and on the second day of our trip, one of them had a family emergency and had to leave unexpectedly and the second time, I got really, really sick and needed medical attention.

I sent an e-mail both times and was very pleased to have a couple of e-mails back as well as a personal phone call to let me know how pleased they were I had been helped "above and beyond" and said they would make sure all the CM's had a note placed in their files. They had called around and determined through the management, which people had helped us based on the timing.
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Old 10-18-2012, 08:49 AM   #6
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Contact management and commend the service you got from this CM. I am sure he or she will like the popcorn, but a comment to her supervisor is gold.
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Old 10-18-2012, 11:09 AM   #7
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I have to ask...where are you going to send the popcorn to?? There are general call centers, as well as some who work from home..if I remember correctly. So, not sure where you would send a gift to!!
I would think that a note of commendation to management is worth a ton more..it goes in their file and then when reviews come along, there it is...glowing compliment from a guest. Worth it's weight in gold.
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Old 10-18-2012, 11:24 AM   #8
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You're going to send a CM a thank you gift? Seriously?
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Old 10-18-2012, 12:05 PM   #9
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I wouldn't send food. A letter to management is the best thanks you can give.
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Old 10-18-2012, 12:40 PM   #10
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Quote:
Originally Posted by cmusschoot View Post
. . . I was thinking of sending a little token of thanks, I am from Chicago? . . .

1) Don't send food,
. . . you don't know about allergies
. . . you don't know about the CM's food preferences/likes/dislikes
2) Send something tangible
. . . a hometown souvenir
. . . a handmade item
. . . a ferari
3) Or, a true slice of Chicago - - - a crooked politician.
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Old 10-18-2012, 01:45 PM   #11
cmusschoot
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Quote:
Originally Posted by TheRustyScupper View Post
1) Don't send food,
. . . you don't know about allergies
. . . you don't know about the CM's food preferences/likes/dislikes
2) Send something tangible
. . . a hometown souvenir
. . . a handmade item
. . . a ferari
3) Or, a true slice of Chicago - - - a crooked politician.
#3 hilaroius!

the CM was not on the phone, it is the manager of a resort, so I have his card, phone/address etc.

And yes...a gift!

I figured popcorn was fun and if he doesn't like/alregies, it could be shared.
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