I want to call just to hear the CMs! - The DIS Discussion Forums

lynypixie · 10-17-2012, 10:58 AM

The CMs when I call WDW, they are so friendly!
Maybe I am way too used to bad services, but when I called yesterday to join my flight info to my hotel reservation, the CM was so joyful, it made me want to go even more.

I know, marketing, but consumer service can make such a difference. I didn't feel like I was annoying her, and my toddler kept shouting behind, and when she heard that, she noticed that I hadn't put a crib request on my reservation, so she asked me if I wanted to add one.

It was just funny how she could not prononce my french name (Marie-Lyne) and asked me if she could just call me Mary instead.

BurleyGirl · 10-17-2012, 05:04 PM

I enjoy speaking with them, too! Their customer service is top-notch, and I always feel good after I've spoken with them (even when they tell me for the umpteenth time that No, I do not have a PIN code associated with my name

).

shopn24seven · 10-17-2012, 10:21 PM

They do their best to make u feel special.
I love it too...
I also love the wake up calls. "HAVE A MAGICAL DAY!!"

Mariep26 · 10-17-2012, 10:24 PM

Me too! I called a few weeks ago to book the BB Boutique and I spoke to a great CM.. he was so nice, enthusiastic, and funny. It made me so excited for our upcoming trip!

Starclassic · 10-17-2012, 10:46 PM

Me too! I've never had a bad experience talking with a CM. They're always so helpful and friendly. Disney really has THE best customer service!

sndral · 10-17-2012, 11:21 PM

Once I get to a CM on the phone it's always great, but that phone tree of automated never ending questions ('now, what can I help you with? Say or press one for....you want dinning reservations, right?....) is sheer agony. If you just don't answer the lady, after several "I'm sorry, I didn't understand, let's try again..." you'll get a human and don't get me going on my August cell phone call in the wee hours of the morning while camping being on hold w/ Disney music for 2 hrs.+ in my unsuccessful bid to get BOG ADRs - there should be a law against the It's a small world theme being part of the music mix - just sayin.' But yes, once I get to a human it's great, even when all the ADRs are gone.

BurleyGirl · 10-18-2012, 10:20 AM

sndral, I'm totally with you on that initial automated spiel...it's agonizing!

10-17-2012, 10:58 AM	#1
lynypixie Mouseketeer Join Date: Aug 2012 Location: Close to Montréal, Qc, Canada Posts: 356	I want to call just to hear the CMs! The CMs when I call WDW, they are so friendly! Maybe I am way too used to bad services, but when I called yesterday to join my flight info to my hotel reservation, the CM was so joyful, it made me want to go even more. I know, marketing, but consumer service can make such a difference. I didn't feel like I was annoying her, and my toddler kept shouting behind, and when she heard that, she noticed that I hadn't put a crib request on my reservation, so she asked me if I wanted to add one. It was just funny how she could not prononce my french name (Marie-Lyne) and asked me if she could just call me Mary instead. __________________ My WDW french invasion on video! featuring BBB (even on a boy)for those interested. http://www.youtube.com/watch?v=aBrW8...kt33Ew&index=1 DH (31), me(30), DS6, DD4 and DD2 2004 bachelorette party (offsite), 2005 with DH (offsite), 2006 quick visit to DLP. 2013 AOA LK suite with all the kids!

10-17-2012, 05:04 PM	#2
BurleyGirl Mouseketeer Join Date: Apr 2003 Location: Arlington, Texas Posts: 457	I enjoy speaking with them, too! Their customer service is top-notch, and I always feel good after I've spoken with them (even when they tell me for the umpteenth time that No, I do not have a PIN code associated with my name). __________________ me DH DS14: One day at DW for the 25thOne day at DL for the 40th! Poly October '03--DS4 first trip DLH October '05 for the 50th! YC December '06--First WDW Christmas! GF October '08 Looking forward to making up for the 2013 cancelled trip...Someday!!

10-17-2012, 10:21 PM	#3
shopn24seven DIS Veteran Join Date: Aug 2008 Location: 08004 Posts: 1,470	They do their best to make u feel special. I love it too... I also love the wake up calls. "HAVE A MAGICAL DAY!!" __________________

10-17-2012, 10:24 PM	#4
Mariep26 DIS Veteran Join Date: May 2011 Posts: 543	Me too! I called a few weeks ago to book the BB Boutique and I spoke to a great CM.. he was so nice, enthusiastic, and funny. It made me so excited for our upcoming trip! __________________ June 2010 - Swan & Dolphin, March 2012 - ASMo Toy Story room, December 8-15, 2012 - AoA Cars Suite, Feb 25 - Mar 1, 2013 - BLT LV Studio, May 9-13 - AoA Cars Suite, August 19-23, 2013 - BLT TPV Studio - Jax's 5th Birthday!!! - Nov 2-9, 2013 AoA Nemo. Me: Marie (33), DH: Neil (41), DS: Jax (4), DD: Presley (3) New DVC Owner at Bay Lake Tower and Animal Kingdom!

10-17-2012, 10:46 PM	#5
Starclassic ‎"The way to get started is to quit talking and begin doing." ~Walt Disney Join Date: Aug 2011 Location: Long Island, NY Posts: 1,729	Me too! I've never had a bad experience talking with a CM. They're always so helpful and friendly. Disney really has THE best customer service! __________________ Karen (me) & Liam (DF) Feb.2012 ASMu, Feb.2013 ASMu, hopefully Dec.2014

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10-17-2012, 11:21 PM	#6
sndral DIS Veteran Join Date: Feb 2008 Posts: 1,264	Once I get to a CM on the phone it's always great, but that phone tree of automated never ending questions ('now, what can I help you with? Say or press one for....you want dinning reservations, right?....) is sheer agony. If you just don't answer the lady, after several "I'm sorry, I didn't understand, let's try again..." you'll get a human and don't get me going on my August cell phone call in the wee hours of the morning while camping being on hold w/ Disney music for 2 hrs.+ in my unsuccessful bid to get BOG ADRs - there should be a law against the It's a small world theme being part of the music mix - just sayin.' But yes, once I get to a human it's great, even when all the ADRs are gone. __________________

10-18-2012, 10:20 AM	#7
BurleyGirl Mouseketeer Join Date: Apr 2003 Location: Arlington, Texas Posts: 457	sndral, I'm totally with you on that initial automated spiel...it's agonizing! __________________ me DH DS14: One day at DW for the 25thOne day at DL for the 40th! Poly October '03--DS4 first trip DLH October '05 for the 50th! YC December '06--First WDW Christmas! GF October '08 Looking forward to making up for the 2013 cancelled trip...Someday!!

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