Do Spa Services come with a hard product sell? - Page 2 - The DIS Discussion Forums

jahber · 10-10-2012, 08:55 AM

Quote:

Originally Posted by lsenquiz

The last cruise I was on(2001 - Royal Caribbean) I signed up for some Spa services. Every one came with a hard product sell where I was forced to say no thank you throughout the service. I swore never to visit a Spa on a cruise ship again after that.

Do the Spa Services on DCL work the same way?

I had a great experience at the spa on the Fantasy. I put on my form that I had no problem areas. The therapist mentioned a product she recommended (which I might have bought if she had actually brought it to me!

) and that was it. She was very nice and I'd recommend her if I could remember her name!!! It started with an A, but I was too relaxed to pay attention.........

Quicklabs · 10-10-2012, 12:21 PM

This is in contrast to virtually every other cruise massage I've had. I do not like my time being wasted, so if they start a spiel, I interrupt politely and say that I am not interested in hearing about any products. That works well.

sayhello · 10-10-2012, 03:53 PM

I did the same as jilljill, and as soon as the salespitch started, I mentioned that there was just no way I could get any extra stuff into my suitcase. The pitch ended, and it was never brought up again.

Sayhello

sambycat · 10-10-2012, 04:01 PM

I will pretty much never go to any spa on Disney property land or sea for this reason. And WAY overpriced as well. If there would be an onboard special perhaps maybe. But I find the sales pitches intrusive and awkward. And they aren't always just at the end. I've had folks interrupt my service for a lecture.

GRANDMOMMY17 · 10-10-2012, 10:06 PM

"Please do not try to sell me products, I just wish to relax. If I purchase products I will have to use the gratuity I have set aside for you to do so."

sissy_ib · 10-10-2012, 10:13 PM

Quote:

Originally Posted by sambycat

I will pretty much never go to any spa on Disney property land or sea for this reason. And WAY overpriced as well. If there would be an onboard special perhaps maybe. But I find the sales pitches intrusive and awkward. And they aren't always just at the end. I've had folks interrupt my service for a lecture.

I want to know where all you live that think Disney is so overpriced! lol The prices are comparable to my area. Sure you can find cheap-o places in a strip mall for less but not in a real spa.

Mickeyhugger · 10-11-2012, 07:25 AM

I still think it sounds rude to say, "I'm not interested..." no matter how 'politely' one says it, (IMHO.)

I've always written at the bottom of the form "I prefer to not buy any products right now."

After 9 massages in 10 years, I've never had an issue.

lsenquiz · 10-11-2012, 07:57 AM

Quote:

Originally Posted by Mickeyhugger

I still think it sounds rude to say, "I'm not interested..." no matter how 'politely' one says it, (IMHO.)

I've always written at the bottom of the form "I prefer to not buy any products right now."

After 9 massages in 10 years, I've never had an issue.

I agree. It makes me very uncomfortable. I at least feel like I have to listen to the whole spiel before I say I am not interested and that frustrates me because I just want to bask in whatever treatment I just had.

I will take your advice and write on my form that I do not want any products.

Patrickprincess · 10-11-2012, 11:05 AM

Quote:

Originally Posted by Daniellenbella

Yes, and sometimes they make it sound like it is included in the price of the service. I had a microdermabrasion facial and at the end the woman kept saying "I want you to have..." I knew it wasn't included, but the way she kept saying it made me think twice and I asked how much everything cost. It was $500 worth of products! I also read on here that a woman sent her daughter for a pedicure and they asked if she would like xyz with it and the girl said yes, she didn't know it would be extra. She found out when mom got the bill.

I was just on the fantasy and i had a pedicure and manicure and i didn't get the hard sell. Yes a proucet was offtered and i told them that i would think about it and that was it. I had the firer and ice pedicure and manicure it was great. I loved the pedicure because i had it my first night on the ship. I had just been to wdw. I think that you have to be upfront with the spa.

kritter · 10-11-2012, 11:28 AM

I have always written at the top of my paperwork no sales please.

Hanover · 10-11-2012, 11:34 AM

I have always written "no sales pitch, please" on the bottom of the spa form and have never once been pressured to buy anything at the end of my massages.

Uncleromulus · 10-11-2012, 12:45 PM

All of this has made me reconsider getting ANY Spa treatments on the Fantasy.

I find nothing worse than people trying to sell me something when I'm not there for a ""sale"--I'm there for a relaxing time.

Why isn't enough to display the products or have literature available about the products? Anyone TRULY interested could then inquire.

You would think that with all the people saying "not interested" in advance, they might get the notion that the hard sell dosen't work.

OR--maybe for a lot of people it does?? You feel somehow "guilty" and wind up buying something you don't REALLY want or need.

Eleblanc · 10-11-2012, 12:48 PM

I am so surprised reading all the previous posts. Have done a few different spa treatments on different cruises and I don't remember getting any sales pitch at all. Maybe I requested it on the form, but I don't remember doing so. My daughter did get a facial on a port day, and afterwards the attendant suggested a sunscreen moisturizer for her. I never felt any pressure to buy it, it seemed more informational to me.

Douvres Family · 10-11-2012, 01:17 PM

Quote:

Originally Posted by lsenquiz

The last cruise I was on(2001 - Royal Caribbean) I signed up for some Spa services. Every one came with a hard product sell where I was forced to say no thank you throughout the service. I swore never to visit a Spa on a cruise ship again after that.

Do the Spa Services on DCL work the same way?

I had spa services twice and both times a wonderful experience...they didn't try to sell any products. However, I will book a couple more services on my next cruise

tajz90 · 10-11-2012, 01:25 PM

Yes, they tried to sell me items at the end of each of my massages. They do it very subtly, but selling they are. It's my most unfavorite part, but I go anyway and I always enjoy the massage experience

10-10-2012, 12:21 PM	#17
Quicklabs DIS Veteran Join Date: Dec 2005 Posts: 1,694	I had a cabana massage on Castaway Cay and there was no product offering at all! This is in contrast to virtually every other cruise massage I've had. I do not like my time being wasted, so if they start a spiel, I interrupt politely and say that I am not interested in hearing about any products. That works well. __________________ *A house without a dog is just a shelter.* Wag more; bark less[

10-10-2012, 03:53 PM	#18
sayhello Have Camera, Will Travel Join Date: Oct 2006 Posts: 8,770	I did the same as jilljill, and as soon as the salespitch started, I mentioned that there was just no way I could get any extra stuff into my suitcase. The pitch ended, and it was never brought up again. Sayhello __________________ Check out my Southwest Splendors Trip Report! (2008). 5 parts, full of pics & details & impressions! My Taming the Last Frontier ABD Alaska Trip Report! (2009)! 7 parts, pictures, stories, & more impressions! Also check out my ABD/DCL Mediterranean Magic Trip Report! (2010) NOW POSTING! My DIS Unplugged London/Paris/Disneyland Paris Trip Report! (2011)

10-10-2012, 04:01 PM	#19
sambycat DIS Veteran Join Date: Mar 2007 Posts: 2,511	I will pretty much never go to any spa on Disney property land or sea for this reason. And WAY overpriced as well. If there would be an onboard special perhaps maybe. But I find the sales pitches intrusive and awkward. And they aren't always just at the end. I've had folks interrupt my service for a lecture. __________________ TDC

10-11-2012, 07:25 AM	#22
Mickeyhugger Other cruise lines did it first..Disney did it RIGHT! Join Date: Sep 2003 Location: Dallas, TX Posts: 5,216	I still think it sounds rude to say, "I'm not interested..." no matter how 'politely' one says it, (IMHO.) I've always written at the bottom of the form "I prefer to not buy any products right now." After 9 massages in 10 years, I've never had an issue. __________________ 7 WDW vacations 1989-2005 10 DCL cruises 2002-2013 (we became PLATINUM!) 8 CCL cruises 2005-2012

10-11-2012, 11:28 AM	#25
kritter I need a Disney FIX!! Trades her hubby for "Make me an offer" Join Date: Jul 2005 Location: CT Posts: 27,143	I have always written at the top of my paperwork no sales please. __________________ Jan 2003-Twins first trip, September 2003-Grand Floridian-bought DVC SSR, July/Aug. 2004-Dolphin and SSR, September 2005-SSR, October 2006-SSR and DCL Eastern Halloween Cruise,June 2007-SSR, Star Wars Weekend, Sept. 2007- SSR,April 2008-SSR, June/July 2008-SSR and Vero Beach, Oct. 2008- DCL Eastern-Pirates in Paradise and SSR, Easter/April 2009,-BCV, Aug. 2009-DCL Eastern Tortola Treasure Seekers Cruise-in a CAT 3 and SSR, Dec. 2009, SSR - Feb. 2010, - OKW -April 2010-[COLOR="SeaGreen"]SSR - June/July 2010-- SSR and Vero Beach Oct.2010--OKW Feb. 2011 OKW April 2011 SSR Aug. 2011 Vero Beach, DCL The Dream-DD, SSR, Oct. 2011 SSR Jan. 2012 OKW April 2012 SSR June 2012 DCL, Magic out of NYC June/July 2012 SSR, Vero Beach November 2012 40th Birthday Cruise DCL Thanksgiving Fantasy

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10-10-2012, 10:06 PM	#20
GRANDMOMMY17 Earning My Ears Join Date: Sep 2012 Posts: 62	"Please do not try to sell me products, I just wish to relax. If I purchase products I will have to use the gratuity I have set aside for you to do so."

10-11-2012, 11:34 AM	#26
Hanover DIS Veteran Join Date: Mar 2005 Location: Pennsylvania Posts: 2,535	I have always written "no sales pitch, please" on the bottom of the spa form and have never once been pressured to buy anything at the end of my massages. __________________ Next WDW Trips: 2/7-2/11/2013 Saratoga Spring Resort; 6/6-6/11/2013 Star Wars Weekends/AKV Jambo House Concierge;11/26-11/30/2013 AKV Jambo House; 12/7/2013 AKV Jambo House Concierge Next DCL Cruises: 7/13/2013 Eastern Mediterranean; 11/30/2013 Eastern Fantasy; 7/21/2014 7 Night Alaska 12/6-12/9/2012 Jambo House Concierge; 12/2/2012 4 Day Dream; 11/30-12/2/2012 Jambo House Concierge;11/1-2/2012 AKV; 10/28/2012: 4 day Disney Dream/1st DCL trip minus our kids; 10/27-28/2012 BLT; 1st Disneyland Trip: 8/6-8/12/2012;Disneyland Resort/Grand Californian; 6/7-6/12/2012 Jambo House/ Last Star Wars Weekend of 2012; 5/17-5/21/2012 AKV- Kidani/1st Star Wars Weekend of 2012; 1/1-1/2/2012: AKV Jambo House; 12/27-12/30/2011 AKV-Jambo House;12/3/2011 AKV-Kidani; 11/26/11 Western Magic; 11/22-26/2011 AKV-Kidani; 7/18-7/2011 AKV Kidani; 7/22-24/2011/Jambo House Concierge; 7/24/11 5 Night Dream Cruise; 7/29-30/2011AKV Jambo House Concierge; 7/31-8/2/2011 Villas at Wilderness Lodge; 6/8-6/14/2011 AKV Kidani Village; 12/9-12/12/2010 AKV/MVMCP; 12/5/2010 4 Night Wonder; 12/3-12/5 AKV Jambo House concierge; 10/22-25/2010 AKV/MNSSHP; 7/18/2010 Magic Northern European Capitals/Baltic Cruise; 6/4-8/2010 AKV Jambo House Concierge/Star Wars Weekends; 1/31/09 Beach Club Villas; 1/28/10 3 Night Wonder; 12/12-12/13/2009 BLT;12/5-12/12 Eastern Magic to Tortola;12/3-12/5 AKV Jambo House Concierge;10/30-11/02 Kidani/BLT & MNSSHP;8/12-8/24/09 AKV/Kidani; 8/13/09 3 Day Wonder; 6/5-8/2009 Star Wars Weekends/AKV;1/31/09-2/5/09;2/1/09 4 Night Wonder;12/5-12/14/08 AKV;12/7 Mousefest cruise; 8/21-9/1/08 AKV; 4 Day Wonder 8/24; Pop Century for Free Dining!Pop Century for SWW 6/13-6/17/2008 AKV 4/24-4/29/08-AKV 12/2007-12/1/07 Western Magic cruise-VWL 11/2007 -10/07 BCV/1st DVC trip-7/7/07 11 Day DCL Med Cruise-Star Wars Weekends ASM/ POR/CSR June 2007- POR/CSR/ 3 Day Wonder/CBR December 4-11, 2006 - Offsite July 2006-Eastern Magic May 13-20, 2006 -Offsite May 2006 - CBR 1/2006-CBR 8/2005-Offsite 4/2005-AKL/Wonder Land & Sea vacation 2/2005-Offsite 12/2003-Offsite 4/2003-Offsite 7 & 8/2002-Offsite 11/99-CBR 11/96 (Honeymoon)-Offsite 3/87-Too many times to count 1982-1984 when living in Orlando-Offsite 1976- Offsite 1974-Offsite 1973

10-11-2012, 12:45 PM	#27
Uncleromulus DIS Veteran Join Date: Jan 2001 Location: Glen Rock Pa. Posts: 14,201	All of this has made me reconsider getting ANY Spa treatments on the Fantasy. I find nothing worse than people trying to sell me something when I'm not there for a ""sale"--I'm there for a relaxing time. Why isn't enough to display the products or have literature available about the products? Anyone TRULY interested could then inquire. You would think that with all the people saying "not interested" in advance, they might get the notion that the hard sell dosen't work. OR--maybe for a lot of people it does?? You feel somehow "guilty" and wind up buying something you don't REALLY want or need. __________________ 1'st Disney experience-- Movie "Peter Pan", 1953, Naval Air Station Theatre, Pensacola Florida. WDW first meal-Papeete Bay Verandah, Sept. 1975 Victoria and Alberts first dinner Sept. 1988 Vacation Club since 1992 Next trip--Disney Cruise on the Fantasy Oct 12, 2013

10-11-2012, 12:48 PM	#28
Eleblanc Mouseketeer Join Date: Apr 2011 Location: Geneve, Switzerland Posts: 124	I am so surprised reading all the previous posts. Have done a few different spa treatments on different cruises and I don't remember getting any sales pitch at all. Maybe I requested it on the form, but I don't remember doing so. My daughter did get a facial on a port day, and afterwards the attendant suggested a sunscreen moisturizer for her. I never felt any pressure to buy it, it seemed more informational to me.

10-11-2012, 01:25 PM	#30
tajz90 Mama D Join Date: May 2012 Posts: 1,376	Yes, they tried to sell me items at the end of each of my massages. They do it very subtly, but selling they are. It's my most unfavorite part, but I go anyway and I always enjoy the massage experience

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