7 flights, 6 hotels, 1 cruise ship and a major stuff up...brace yourself UPDATE!

[Andona]

Bec, so sorry to read about this, you poor thing! I really hope you can get some cooperation from Delta tomorrow!

Andona

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[becpee]

Looks like we'll be flying out of San Diego tomorrow morning to Honolulu, then fly out of there on Saturday to Sydney

Aarrghhh

I am kicking myself and spewing

[Caroline NZ]

All the best for getting home Becpee. So sorry you have this to deal with at the end of what has sounded like a magical holiday.

[becpee]

Thanks everybody, I hardly slept last night, DH got on the phone to Delta this morning and sorted out a flight for us, Monday night, we used some leftover Delta credit and cash but I'll worry aboutb that when we get home, and nobody can explain why we weren't even told our ticket was cancelled.
And in the whole checkin area last night only 1 person tried to help us, 1 out of about 15.
So today when DH got off the phone we were debating what to do, where to go? The choice was San Diego or Palm Springs, deciding on PalmSprings we hired a car, Hotwired a hotel so off we go, we need to relax.

When life gives you lemons, you just gotta make vodka spiked lemonade...

[battymum]

Have a great weekend, enjoy your Extra holiday! Did you speak to your insurance company, what is their tale on it?

[Ms. Shuttergirl]

Originally Posted by becpee

Thanks everybody, I hardly slept last night, DH got on the phone to Delta this morning and sorted out a flight for us, Monday night, we used some leftover Delta credit and cash but I'll worry aboutb that when we get home, and nobody can explain why we weren't even told our ticket was cancelled.
And in the whole checkin area last night only 1 person tried to help us, 1 out of about 15.
So today when DH got off the phone we were debating what to do, where to go? The choice was San Diego or Palm Springs, deciding on PalmSprings we hired a car, Hotwired a hotel so off we go, we need to relax.

When life gives you lemons, you just gotta make vodka spiked lemonade...

I can't believe all of this has happened. I'm still confused about what went down but I'm so glad you've managed some "vodka spiked lemonade" . Palm Springs sounds lovely. Enjoy this extra little gift of time you've been given. Safe travels.

Originally Posted by battymum

Have a great weekend, enjoy your Extra holiday! Did you speak to your insurance company, what is their tale on it?

I'd like to know this also.

[dabecs]

I just logged in - wow what a 24 hours you have hadI hope it is all sorted and hasn't cost you too much $$$.

[Andona]

Thank goodness you have sorted something out!, and hopefully a relaxing few days in Palms Springs will help you get over the stress and give you a nice finish to the trip.

Hope you have extended your travel insurance? You really don't want to be uninsured while you're there.

Andona

[marvel]

wow, glad you ended up with flights in the end. After a while it will be a fond memory of what happened on that trip. In the end you are safe and sound and can enjoy some more time in the US.

At least it shows you what to expect with Delta.

[WAMUMOF4]

Originally Posted by marvel

At least it shows you what to expect with Delta.

Thats exactly what i was thinking! I wont be flying them anytime soon.

Originally Posted by becpee

Thanks everybody, I hardly slept last night, DH got on the phone to Delta this morning and sorted out a flight for us, Monday night, we used some leftover Delta credit and cash but I'll worry aboutb that when we get home, and nobody can explain why we weren't even told our ticket was cancelled.
And in the whole checkin area last night only 1 person tried to help us, 1 out of about 15.
So today when DH got off the phone we were debating what to do, where to go? The choice was San Diego or Palm Springs, deciding on PalmSprings we hired a car, Hotwired a hotel so off we go, we need to relax.

When life gives you lemons, you just gotta make vodka spiked lemonade...

I am still totally shocked they are allowed to cancel an international ticket did they give you credit for the cancelled flight?

Enjoy your extra 5 days at least you get to see somewhere else and i hope you have extended your travel insurance but i am wondering if they have helped you at all during this time?

[PrincessInOz]

Glad you got a flight home Bec. Enjoy the time....and the vodka lemonade. Sounds like lots of sugar will be needed. Lots of sugar.

[BecBennett]

Well you must have made some form of correct turn in Albuquerque, to end up in Palm Springs after all this

Sorry, I've had too much sugar this morning. I've always wanted to go to Palm Springs and Albuquerque, just like Bugs Bunny always talked about...

[becpee]

Originally Posted by Ms. Shuttergirl

I can't believe all of this has happened. I'm still confused about what went down but I'm so glad you've managed some "vodka spiked lemonade" . Palm Springs sounds lovely. Enjoy this extra little gift of time you've been given. Safe travels.



I'd like to know this also.

The way this happened I can laugh about it now

We booked flights with Delta MEL-MCO-LAX-MEL
A price drop of $700 per fare entitled us to a Delta credit which they offered us in certificate form only.
With $700 in useless Delta credit we rang and asked them to add in flights MCO-LGA then JFK-LAX, asking them a the time about the MCO-LAX flight that we now would not get as we were taking a different route the person on the phone said something along the lines of just don't get it.
So we got on our separate flights, no correspondence about the tickets being cancelled, nada nothing.
Then trying to self checkin last night, with no help from the extremely unhelpful staff at Delta, one lady trying to find my itinerary then literally saying "I can't find it" and walking away leaving me standing there.
The young girl at the special services counter was lovely and was the only person who tried to do anything, then saying that the people at the central bookings wild not help me because "of what happened with my ticket previously"
What did happen with my ticket previously? I bought one, paid for the seat, they oversold the flight and gave my seat away. The oversell this flight every single night apparently.
I guess it's easy for them to take 2 people's money and only have one sitting on the plane, it's in their best interest to do so.
I also don't understand why we were told just to not turn up and not that there were consequences for the whole itinerary if we weren't there for one leg when we were booking flights to change the itinerary.

Expensive lesson learnt, Delta suck.
DH was speaking to the rep this morning and she could see the new bookings for the other flights and herself seemed shocked that the rep hadn't told us.

Travel insurance was extended by a week thanks for reminding me, our luck would be that one of us would break a leg if I had forgotten to renew it.

We found a place last night, La Hacienda LAX, cheap and cheerful LOL I didn't sleep much, but the others zonked.

I will be contacting Delta when I get home, I doubt stupidity is covered by travel insurance but it will be scathing, not only about the initial ticket problems but the way it was handled (or not handled)

If you're looking for my I'm in Palm Springs, sitting by the pool

Expensive, but at the end of the day is been an awesome trip, we are lucky in so many ways.
My friends Dad passed less than a week after being diagnosed with Leukemia, I have had my eyes opened to the homeless issues, it hurts me to see people living like that, it shouldn't happen.
If this is the worst of it, I still think I'm lucky.

[australiankaren]

Originally Posted by becpee

The way this happened I can laugh about it now

We booked flights with Delta MEL-MCO-LAX-MEL
A price drop of $700 per fare entitled us to a Delta credit which they offered us in certificate form only.
With $700 in useless Delta credit we rang and asked them to add in flights MCO-LGA then JFK-LAX, asking them a the time about the MCO-LAX flight that we now would not get as we were taking a different route the person on the phone said something along the lines of just don't get it.
So we got on our separate flights, no correspondence about the tickets being cancelled, nada nothing.
Then trying to self checkin last night, with no help from the extremely unhelpful staff at Delta, one lady trying to find my itinerary then literally saying "I can't find it" and walking away leaving me standing there.
The young girl at the special services counter was lovely and was the only person who tried to do anything, then saying that the people at the central bookings wild not help me because "of what happened with my ticket previously"
What did happen with my ticket previously? I bought one, paid for the seat, they oversold the flight and gave my seat away. The oversell this flight every single night apparently.
I guess it's easy for them to take 2 people's money and only have one sitting on the plane, it's in their best interest to do so.
I also don't understand why we were told just to not turn up and not that there were consequences for the whole itinerary if we weren't there for one leg when we were booking flights to change the itinerary.

Expensive lesson learnt, Delta suck.
DH was speaking to the rep this morning and she could see the new bookings for the other flights and herself seemed shocked that the rep hadn't told us.

Travel insurance was extended by a week thanks for reminding me, our luck would be that one of us would break a leg if I had forgotten to renew it.

We found a place last night, La Hacienda LAX, cheap and cheerful LOL I didn't sleep much, but the others zonked.

I will be contacting Delta when I get home, I doubt stupidity is covered by travel insurance but it will be scathing, not only about the initial ticket problems but the way it was handled (or not handled)

If you're looking for my I'm in Palm Springs, sitting by the pool

Expensive, but at the end of the day is been an awesome trip, we are lucky in so many ways.
My friends Dad passed less than a week after being diagnosed with Leukemia, I have had my eyes opened to the homeless issues, it hurts me to see people living like that, it shouldn't happen.
If this is the worst of it, I still think I'm lucky.

your a lot calmer than what i would have been....I cant believe they would do that.....

but as you say, we are lucky in so many ways and when you weigh it all up, as long as you get home safe and your mental health fairly intact...then a good trip had by all...

travel brings the unexpected..always plan for the worse and then enjoy when things turn out ....

enjoy the pool time....I miss my pool time..I'm getting vitamin D withdrawls

[Beee]

You poor things what an end to what sounds like an awesome trip! So glad you have now got a trip home sorted. Enjoy your bonus weekend in palm springs and hopefully you can sort out all the extra expense once you get home.