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Old 10-06-2012, 05:10 PM   #1
Sam345
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A Very Long AoA Review

Here was my mixed experience with AoA. On my recent trip, I spent my first 4 nights at YC (on sale), and my last three nights, 9/29-10/2, at AoA-LM to save money. Important disclaimer: other than the specific issues with a couple of CMs, most of the not-so-great comments are probably just things I don't like about the value resorts. I think all the value resorts are wonderful options; I've just decided they aren't compatible with my WDW touring style. I've stayed at Pop several times before, but just for one or two nights, so I never had the full experience of using the buses/food court every day.

Check-in: Well, it was a comedy of errors. It was a Saturday afternoon and the lobby was packed. The line ended up being the longest wait we had the entire week at Disney, and we did all the "big" rides multiple times. It was about an hour, and they gave out free lemonade. There were five CMs in the regular check in line (and no, the online check in line didn't seem to be moving that much faster, ha). We noted that some people checking in remained at the desk for up to 45 minutes at a time. This could be the guests' fault, AoA's fault, or just totally random.

When we finally made it to the CM, the experience became worse. I mentioned to her that our luggage was being transferred from Yacht Club. Her immediate response:

"Do you THINK it's being transferred, or are you SURE it's being transferred?"

I had no idea what she meant at first. I've done split stays before and know how to get my luggage transferred. Seeing my look of confusion, she said, "Because I had a guest the other day who THOUGHT she had her luggage transferred here, but it turned out there was a miscommunication!"

My instinct was just frustration because after being in line for an hour, I didn't want to be treated like I was stupid, but I tried to maintain what was left of my Disney cheer. I assured her that Yacht Club would be transferring my luggage, and even showed her a receipt they gave me. She said, "Well, you'll have to talk to them <gesturing somewhere> and see if it's arrived yet." I asked if she meant luggage services, and if so, whether she could point me in their direction so I could visit them after check in. (She did, and yes, my luggage had arrived safely! The luggage services CM at AoA was wonderful.)

I received the type of room I had requested (just a higher/non-ground floor room in the LM section). That was good!

Then there was the problem of our park tickets. I had actually been dreading this for fear that it would be an issue. On past split stays, I had just had a separate park pass. However, when we purchased our park tickets at Yacht Club, the concierge there assured me that she could put them on our room keys, and that AoA would be able to transfer them to our new room. The AoA check-in CM seemed terrified when I told her this, went and talked to someone, and eventually steered me over to the concierge line. This line was mercifully short at 15 minutes. I said to the concierge, "Hi, I just checked in a few minutes ago. I spent the first half of my vacation at the Yacht Club, and their concierge said you would be able to transfer my park pass from my old room key to my room key here. Can you do that for me?"

"I MIGHT be able to do that. I'll have to check." Of course, my heart sank. Five minutes later, after much typing on the computer, he told me he could do it. Apparently this can't be done with certain package reservations (mine was room-only)... fine, but there was no need to act like I was making some crazy request. After much more typing on the computer, he said he thought the park passes had been successfully transferred to my new keys, but that he couldn't be sure because the system was "acting crazy," so he wanted me to keep my Yacht Club room keys just in case. Spoiler alert: the passes did indeed transfer to the AoA keys, so it all worked out.

One issue I had with both the original CM, and to a lesser extent, the concierge, is that I felt like I was talking to a wall. A very fake wall. I was an adult, traveling with another adult, and I had a couple of "complex" issues (luggage transfer; park passes transfer). I was met with confusion and distrust when I wanted to get these things taken care of. And yet on the flip side, I felt like they spent way too much time on the simple stuff. It was like they were wearing a mask and relying on a script, for example, a long explanation of how to get to my room by "swimming" this way and that way. (Don't get me wrong, I love the WDW theming... the YC check in people told me "Welcome aboard" quite a few times and I loved it, but that's because they were acting competently.) I was just really frustrated with the first AoA CM especially.

We're not done yet! After taking care of the park passes and grabbing the luggage, we walked over to our room in the LM section. Now, the walk isn't bad, but in the afternoon heat with luggage it was kind of a task, especially after all of the check in craziness. We finally get to our room, and.... the door was hanging open. After making sure no one was inside, we tested the keys (with one of us inside the room just in case) and saw red lights. They didn't work at all. The thought of walking over to the main building and standing in line again made me really upset. I called the front desk and told them about the open door/keys not working. The CM said on the phone that it seemed the keys were encoded correctly, but that she would tell "them" that the keys weren't working. I asked what I should do, or what the next step was. She said that either They (lol) would bring me new keys, or that I would have to go pick up new ones. This was not really a definite answer, so I just waited in my room and hoped for the best. It's a good thing I didn't have plans to go to a park or the pool right away or something. After 45 minutes, new keys came and they worked. Okay, the check in saga is over!

Theming/room decor: A+.The whole place looks great and the room was adorable. No complaints there!

Room cleanliness and mousekeeping: Saw/killed two big spiders/bugs on the wall right after walking in and a couple of small ones at other times. It was upsetting because I hate bugs and do my best to avoid them. But I know it's Florida, with the exterior corridors it can't really be avoided (and I did request and receive a higher-floor room to avoid bugs as much as possible). Mousekeeping seemed fine; we tended to park hop the entire day (relaxing when necessary at the parks - 12 hours at the parks on our last full day!) because dealing with the buses and returning to AoA for a mid-day break seemed like kind of a waste. When we would get back at night, the room would be clean.

Room noise: I'm a light sleeper so I always travel with a white noise machine. I had no problems at all. Without the white noise machine, I could tell there might be a bit of noise, but nothing bad. We had a pool view in the Ursula section, 4th floor.

Bus service: The lines were always really long, compared to what I have experienced at other resorts. People were always left behind. It didn't bother me to stand, but it's worth noting. On Monday in the late morning (Epcot's 30th), I saw five HS buses in a row (the last 3-4 left empty) before one Epcot bus came.

Food court: I was there at around 9pm one night and it was an absolute madhouse. I was actually kind of rattled by the experience! I was there a different night and it was fairly quiet. Both times, however, the floor was really sticky and I just wanted to get out. The only non-packaged item I tried was the caprese sandwich, and it was pretty good.

Summary: I'd certainly go back to AoA for a night or two, but I won't go back to WDW until I can afford a deluxe for the entire week. This may not happen for a while, but that's how it's going to be. It's just much easier for me to take mid-day breaks at an Epcot area resort, and I prefer the transportation options there. That being said, apart from the random things with a CM or two, I think AoA is a beautiful place that will do extremely well. These issues described above did NOT ruin my vacation or anything like that. Enjoy your trips, everyone!
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Old 10-06-2012, 05:29 PM   #2
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Thank you for your review. We'll be at aoa for a night prior to our 10 night DVC stay too. I am really excited to check out the resort but know I couldn't do a Value that long. They're not bad, I just enjoy a slower pace and my resor time. I love the ammenities.
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Old 10-07-2012, 06:28 PM   #3
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I am also just back from AoA Little mermaid. LOVED the room and the resort theming. I had no issues with CMs, but I did have issues with room noise (and I am not a light sleeper) and the food court is just INSANE. Poor traffic design, inadeuate queques (sp?), slow service, OK food, and the bus your own table including scrape your own dishes, sort silverware and recyclables thing got to me. NO, I am NOT a deluxe snob--at all. Only 4 stays in deluxes for me compared to 20+ for values.
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Old 10-07-2012, 07:33 PM   #4
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OP - thanks for the review. Curious if you used any of the pools or if you can comment on their cleanliness/crowdedness, etc? Thanks!
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Old 10-07-2012, 09:11 PM   #5
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thanks for taking the time to post your recent experience.
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Old 10-07-2012, 09:17 PM   #6
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Thanks for the review - hopefully some of the issues will be worked out before we get there next June.
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Old 10-07-2012, 09:21 PM   #7
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I appreciate hearing your review. I was considering the same room type you stayed in...so it's valuable info to me.
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Old 10-07-2012, 09:26 PM   #8
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Thanks for the review! I actually just changed my reservation at AoA in a LM room to POR (because of the new discounts that came out), but am still hoping to try it in the future. Hope the rest of the CMs you encountered on your trip were a little more magical!
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Old 10-08-2012, 08:27 AM   #9
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I was only around the pools in late evening and early morning. They appeared very, very clean and were never crowded.
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Old 10-08-2012, 08:48 AM   #10
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As far as the CM's go, since we cant actually see / hear how they were acting, we only have your side.. It sounds like maybe something WAS goofy with the computer since the 2nd CM said something to that effect.. Plus you said you had some unique things to be taken care of, and I have no clue how that works, but as far as transferring your park tickets, I'm sure they wanted to make sure they didnt screw it up, so perhaps were focused on their JOB as opposed to striking up a chatty conversation with you? Take into account that it sounded like the line was slammed, I could see where the CM's would want to get the job done, so they could get on to the next guest. IMO there are certain CM's that although should NEVER be rude, maybe just you shouldnt expect sunshine and butterflies from Again, IMO there is a difference between being rude and just being focused on the job, but sometimes people take that wrong.. Happens here, if I'm busy and doing a weird transaction, I need to make sure I get it done right, because to fix it takes about 3 times as long..
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Old 10-08-2012, 09:20 AM   #11
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I think with the hotel being booked solid in the LM section was why it was so chaotic and packed. Hopefully in a few years it won't be as crazy!
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Old 10-08-2012, 10:08 AM   #12
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Quote:
Originally Posted by Sam345 View Post
Here was my mixed experience with AoA. On my recent trip, I spent my first 4 nights at YC (on sale), and my last three nights, 9/29-10/2, at AoA-LM to save money. Important disclaimer: other than the specific issues with a couple of CMs, most of the not-so-great comments are probably just things I don't like about the value resorts. I think all the value resorts are wonderful options; I've just decided they aren't compatible with my WDW touring style. I've stayed at Pop several times before, but just for one or two nights, so I never had the full experience of using the buses/food court every day.

Check-in: Well, it was a comedy of errors. It was a Saturday afternoon and the lobby was packed. The line ended up being the longest wait we had the entire week at Disney, and we did all the "big" rides multiple times. It was about an hour, and they gave out free lemonade. There were five CMs in the regular check in line (and no, the online check in line didn't seem to be moving that much faster, ha). We noted that some people checking in remained at the desk for up to 45 minutes at a time. This could be the guests' fault, AoA's fault, or just totally random.

When we finally made it to the CM, the experience became worse. I mentioned to her that our luggage was being transferred from Yacht Club. Her immediate response:

"Do you THINK it's being transferred, or are you SURE it's being transferred?"

I had no idea what she meant at first. I've done split stays before and know how to get my luggage transferred. Seeing my look of confusion, she said, "Because I had a guest the other day who THOUGHT she had her luggage transferred here, but it turned out there was a miscommunication!"

My instinct was just frustration because after being in line for an hour, I didn't want to be treated like I was stupid, but I tried to maintain what was left of my Disney cheer. I assured her that Yacht Club would be transferring my luggage, and even showed her a receipt they gave me. She said, "Well, you'll have to talk to them <gesturing somewhere> and see if it's arrived yet." I asked if she meant luggage services, and if so, whether she could point me in their direction so I could visit them after check in. (She did, and yes, my luggage had arrived safely! The luggage services CM at AoA was wonderful.)

I received the type of room I had requested (just a higher/non-ground floor room in the LM section). That was good!

Then there was the problem of our park tickets. I had actually been dreading this for fear that it would be an issue. On past split stays, I had just had a separate park pass. However, when we purchased our park tickets at Yacht Club, the concierge there assured me that she could put them on our room keys, and that AoA would be able to transfer them to our new room. The AoA check-in CM seemed terrified when I told her this, went and talked to someone, and eventually steered me over to the concierge line. This line was mercifully short at 15 minutes. I said to the concierge, "Hi, I just checked in a few minutes ago. I spent the first half of my vacation at the Yacht Club, and their concierge said you would be able to transfer my park pass from my old room key to my room key here. Can you do that for me?"

"I MIGHT be able to do that. I'll have to check." Of course, my heart sank. Five minutes later, after much typing on the computer, he told me he could do it. Apparently this can't be done with certain package reservations (mine was room-only)... fine, but there was no need to act like I was making some crazy request. After much more typing on the computer, he said he thought the park passes had been successfully transferred to my new keys, but that he couldn't be sure because the system was "acting crazy," so he wanted me to keep my Yacht Club room keys just in case. Spoiler alert: the passes did indeed transfer to the AoA keys, so it all worked out.

One issue I had with both the original CM, and to a lesser extent, the concierge, is that I felt like I was talking to a wall. A very fake wall. I was an adult, traveling with another adult, and I had a couple of "complex" issues (luggage transfer; park passes transfer). I was met with confusion and distrust when I wanted to get these things taken care of. And yet on the flip side, I felt like they spent way too much time on the simple stuff. It was like they were wearing a mask and relying on a script, for example, a long explanation of how to get to my room by "swimming" this way and that way. (Don't get me wrong, I love the WDW theming... the YC check in people told me "Welcome aboard" quite a few times and I loved it, but that's because they were acting competently.) I was just really frustrated with the first AoA CM especially.

We're not done yet! After taking care of the park passes and grabbing the luggage, we walked over to our room in the LM section. Now, the walk isn't bad, but in the afternoon heat with luggage it was kind of a task, especially after all of the check in craziness. We finally get to our room, and.... the door was hanging open. After making sure no one was inside, we tested the keys (with one of us inside the room just in case) and saw red lights. They didn't work at all. The thought of walking over to the main building and standing in line again made me really upset. I called the front desk and told them about the open door/keys not working. The CM said on the phone that it seemed the keys were encoded correctly, but that she would tell "them" that the keys weren't working. I asked what I should do, or what the next step was. She said that either They (lol) would bring me new keys, or that I would have to go pick up new ones. This was not really a definite answer, so I just waited in my room and hoped for the best. It's a good thing I didn't have plans to go to a park or the pool right away or something. After 45 minutes, new keys came and they worked. Okay, the check in saga is over!

Theming/room decor: A+.The whole place looks great and the room was adorable. No complaints there!

Room cleanliness and mousekeeping: Saw/killed two big spiders/bugs on the wall right after walking in and a couple of small ones at other times. It was upsetting because I hate bugs and do my best to avoid them. But I know it's Florida, with the exterior corridors it can't really be avoided (and I did request and receive a higher-floor room to avoid bugs as much as possible). Mousekeeping seemed fine; we tended to park hop the entire day (relaxing when necessary at the parks - 12 hours at the parks on our last full day!) because dealing with the buses and returning to AoA for a mid-day break seemed like kind of a waste. When we would get back at night, the room would be clean.

Room noise: I'm a light sleeper so I always travel with a white noise machine. I had no problems at all. Without the white noise machine, I could tell there might be a bit of noise, but nothing bad. We had a pool view in the Ursula section, 4th floor.

Bus service: The lines were always really long, compared to what I have experienced at other resorts. People were always left behind. It didn't bother me to stand, but it's worth noting. On Monday in the late morning (Epcot's 30th), I saw five HS buses in a row (the last 3-4 left empty) before one Epcot bus came.

Food court: I was there at around 9pm one night and it was an absolute madhouse. I was actually kind of rattled by the experience! I was there a different night and it was fairly quiet. Both times, however, the floor was really sticky and I just wanted to get out. The only non-packaged item I tried was the caprese sandwich, and it was pretty good.

Summary: I'd certainly go back to AoA for a night or two, but I won't go back to WDW until I can afford a deluxe for the entire week. This may not happen for a while, but that's how it's going to be. It's just much easier for me to take mid-day breaks at an Epcot area resort, and I prefer the transportation options there. That being said, apart from the random things with a CM or two, I think AoA is a beautiful place that will do extremely well. These issues described above did NOT ruin my vacation or anything like that. Enjoy your trips, everyone!
We also recently stayed there 9/23-9/28. We had problem with our KTTWC only it took them about 3 hours to figure it out! (got a $50 credit) I agree that the theming & decor are an A+! Room noise wasn't bad, we had building #9 ground floor, poolside. Busing here was HORRIBLE! Food court was good. Had the surf & turf burger, it was good! Tried the pistachio gelato, it was also very good! I thought that the food court was always busy but, not too crazy! I will definitely go back but, only if I stay in a suite because of the walk to the main building!
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Old 10-08-2012, 10:37 AM   #13
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Originally Posted by dburg30 View Post
As far as the CM's go, since we cant actually see / hear how they were acting, we only have your side.. It sounds like maybe something WAS goofy with the computer since the 2nd CM said something to that effect.. Plus you said you had some unique things to be taken care of, and I have no clue how that works, but as far as transferring your park tickets, I'm sure they wanted to make sure they didnt screw it up, so perhaps were focused on their JOB as opposed to striking up a chatty conversation with you? Take into account that it sounded like the line was slammed, I could see where the CM's would want to get the job done, so they could get on to the next guest. IMO there are certain CM's that although should NEVER be rude, maybe just you shouldnt expect sunshine and butterflies from Again, IMO there is a difference between being rude and just being focused on the job, but sometimes people take that wrong.. Happens here, if I'm busy and doing a weird transaction, I need to make sure I get it done right, because to fix it takes about 3 times as long..
Well, since you WEREN'T there, then you can either take the OPs word or not.

The OP clearly has a large volume of WDW experience and doesn't need someone else who wasn't there explain about how a CM should or shouldn't act.

If a CM spoke to me like that about transferring my luggage, I would have a problem also. Regardless of how busy they are, it doesn't take any longer to politely say "Let's make sure your luggage got here" and show you where to go to check, rather than question whether you know what you're talking about and say, your going to go over there and point.
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Old 10-08-2012, 12:34 PM   #14
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Quote:
Originally Posted by cjsm&d View Post
Well, since you WEREN'T there, then you can either take the OPs word or not.

The OP clearly has a large volume of WDW experience and doesn't need someone else who wasn't there explain about how a CM should or shouldn't act.

If a CM spoke to me like that about transferring my luggage, I would have a problem also. Regardless of how busy they are, it doesn't take any longer to politely say "Let's make sure your luggage got here" and show you where to go to check, rather than question whether you know what you're talking about and say, your going to go over there and point.
As with most conversations, there is normally this side, that side and the truth somewhere in the middle

I never take anything someone says in an anon internet forum 100% as truth.

And I'm sorry, but sometimes people read the way someone is acting as being not caring or whatever negative word you want to use, when really the person is just trying to make sure they do the job right the first time.. There are certain places I expect more 'friendly' service and places I am not going to be offended if I get 'serious' service.. As far as the CM pointing, again, since NEITHER of us were there we dont know exactly how it went down. Should a CM just wave in a general direction? No they shouldnt and if that's what happened, well I probably still wouldnt get too excited about it, but it should have been handled a bit differently.

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Old 10-08-2012, 02:28 PM   #15
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As with most conversations, there is normally this side, that side and the truth somewhere in the middle

I never take anything someone says in an anon internet forum 100% as truth.

And I'm sorry, but sometimes people read the way someone is acting as being not caring or whatever negative word you want to use, when really the person is just trying to make sure they do the job right the first time.. There are certain places I expect more 'friendly' service and places I am not going to be offended if I get 'serious' service.. As far as the CM pointing, again, since NEITHER of us were there we dont know exactly how it went down. Should a CM just wave in a general direction? No they shouldnt and if that's what happened, well I probably still wouldnt get too excited about it, but it should have been handled a bit differently.

I am the OP. I really did take great pains to be fair and accurate in explaining what happened with the CMs, but I'm not forcing anyone to take it as gospel. Of course there are two sides and I can only give my own, but I don't think I should have to make that disclaimer in my post.

Just a note of clarification: I totally understand why the concierge wanted to make sure my park tickets were transferred and I appreciated that he cared enough to tell me to bring my old YC room keys to the park just in case. That didn't come across well in my original post. Mostly, my problems were with the check-in CM who was a bit infuriating. It really didn't have anything to do with "chatty versus serious" service... I honestly don't care about that.

It was just a bad day in the AoA lobby, and I know they were slammed. This isn't something I would ever complain to Disney about, and as I said, I wouldn't mind returning to AoA in the future... but this is a forum where we share our experiences, so that's what I did.

Someone asked about the pools, but I didn't use them. I did have a LM pool view, though, and it never seemed overly crowded.

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