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Old 10-07-2012, 07:38 PM   #1
Disneydrmr
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How best to change my reservation over?

We have booked our 11 month reservation at our home resort....in a couple of days we want to try and get a non-home resort at 7 months out. What is the best way to "switch" the reservation? If I use the online reservation system, do I need to book a brand new reservation and then cancel my original reservation? Is it best to just call member services when they open so that they can make the switch without cancelling and moving points in and out? At the end of all the transaction switching, my points would net out to 0.

I realize the online system will be down for the next two days and I can make my seven month reservation on Wednesday morning which will probably be crazy busy due to the outage.

Any suggestions? In case it makes any difference, we are looking to get two studios at Beach Club and Boardwalk.
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Old 10-07-2012, 08:26 PM   #2
DebbieB
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Originally Posted by Disneydrmr View Post
We have booked our 11 month reservation at our home resort....in a couple of days we want to try and get a non-home resort at 7 months out. What is the best way to "switch" the reservation? If I use the online reservation system, do I need to book a brand new reservation and then cancel my original reservation? Is it best to just call member services when they open so that they can make the switch without cancelling and moving points in and out? At the end of all the transaction switching, my points would net out to 0.

I realize the online system will be down for the next two days and I can make my seven month reservation on Wednesday morning which will probably be crazy busy due to the outage.

Any suggestions? In case it makes any difference, we are looking to get two studios at Beach Club and Boardwalk.
It's going to be a cancel & new reservation either way. I believe what member services can do is hold the new reservation while the old one is cancelled.

Regarding member services outage:

Quote:
Outage Notification: Please be advised that we will soon be updating our systems to serve you better. During this enhancement, beginning Monday, October 8, 2012 at 5:00 pm ET, online bookings will be unavailable and Member Services will be closed. We do expect to return to full online booking functionality and Member Services will re-open at 1:00 pm on Tuesday, October 9, 2012 . Please note that these dates and times are subject to change. We apologize in advance for any inconvenience and look forward to assisting you in the near future.
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Old 10-07-2012, 08:44 PM   #3
Pirate Granny
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I don't think so, I've always been cautioned by member service very carefully, that they need to cancel my reservation to snag the other...it's a risk that someone could get it first.
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Old 10-08-2012, 10:59 AM   #4
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This is the exact scenario I have been worrying about myself... I need to book my VWL reservation on Nov 13 for Oct 13-20 next year, but we want to try to get Beach club at 7 months (I know it is a long shot), and I was wondering if I had two windows open (1 in explorer 1 in firefox) so I could do both so close together.

How do the waitlists work? If you put a waitlist in online does it know that it is to replace the other reservation you have? Does it ask if it is in replacement?

I hate having to call and much prefer the internet so if I could do this all online somehow, I would much prefer that, but I am beginning to think I need to call right at 9 am in March to even attempt to get it.
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Old 10-08-2012, 11:24 AM   #5
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I don't think so, I've always been cautioned by member service very carefully, that they need to cancel my reservation to snag the other...it's a risk that someone could get it first.
i get the impression that some CMs can hold it but some can't (or don't know how).

Quote:
How do the waitlists work? If you put a waitlist in online does it know that it is to replace the other reservation you have? Does it ask if it is in replacement?
right - you'd have to set it up to cancel the current reservation if the waitlist matches.
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Old 10-09-2012, 07:09 AM   #6
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So there is a question when you waitlist online if you want your previous reservation to cancel in the event you get your waitlist? If so, that is really cool!
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