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Old 10-07-2012, 03:37 PM   #31
gigi1313
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Quote:
Originally Posted by geenerbell View Post
I wonder if you could use a Disney gift card for food and such if your KTTW card won't work or if you can't check in and get your dining credits. If so, they may be able to reload your card after the outage.
The only problem with that (at least for me) is that you would end up w/a lot of "Disney specific" money... what they should do is something "old school" like give you a paper voucher or punch card or something for your dining credits, at least for a day or two to keep people from being ridiculously inconvenienced.

My gripe is that when someone was booking a 10/8 check in, there should have been some sort of pop up on the website (or TA site, or CM site) to alert the guest that there may be a glitch... there was ZERO communication prior to arrival on this issue.

And why they are telling current guests that checking in in three days may be problematic makes no sense to me... with minimal exceptions (like the OP who is starting out on property but re-checking in to a package in a few days) that is pretty useless information!
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Old 10-07-2012, 04:30 PM   #32
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Originally Posted by drinkme View Post
The OP never said anything like that!!! When I read the post I read it to mean that the CMs were going to get alot of people complaining. The OP never said that the CMs deserve to be abused, nor should anyone else abuse them.
Not the way I read it.please look at the red highlight!
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Old 10-07-2012, 04:32 PM   #33
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Originally Posted by SaraJayne View Post
That is not what the poster said.

There are certainly going to be a lot of unhappy people (understandably so), and the CM's will be dealing with them.

I'd be pretty darn irritated, too.

Disney's IT (whether internal or outsourced) is awful.
Not the way I read it.please look at the red highlight.

I do agree there will be unhappy people, but the OP wassaying she was going after the CM's on the front desk!

I hope she striaghtens this ou!

ps..............yes the Disney IT dept. needs some help!


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Old 10-07-2012, 04:49 PM   #34
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When we checked in at POFQ last Nov. the computers were down and we weren't able to get our tickets or use the DDP. They gave us comp tickets to get into EPCOT, but we had to pay for our CS meal at the food court and dinner at Garden Grill and then got riembursed. Luckily I had checked in online and because I did, our room was ready. It was a little inconvenient, but didn't ruin our vacation.
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Old 10-07-2012, 04:53 PM   #35
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What you perceive as an "IT Issue" is not always the case. Disney IT does not stink because their wireless is bad (its a technology defect with wireless in general, see other non-disney hotels and conventions). All systems need an upgrade at some point and outages are required. IT is directed to take the outage and upgrade it as required to fix bugs,add features, etc. By the internal memos posted here it sounds like management is working around this as they see fit. Yes it may be an inconvienece but it happens at corporations all the time.
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Old 10-07-2012, 05:18 PM   #36
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Quote:
Originally Posted by Cheshire Figment View Post
. . . This downtime will impact reservation systems, including a la carte. . .
1) The "a la carte" system controls all dining.
2) This is how
. . . you make ADR ressies
. . . the ressie is called up at the podium
. . . the seat assignment in the restaurant is made
. . . the seater communicates OOP or DDP and number of guests to server
. . . this includes printing dinner show tickets
. . . the server takes confirms guests and makes bill
3) This can is why guests "may" have to pay OOP for their meals.
4) BUT, the length of downtime is still speculative.
. . . it could be shorter
. . . it could be longer
. . . it could be sweet or very ugly

NOTE: One thing to know about the Disney IT system - it is based upon
the 1963 Las Vegas hotel/casino software. That is why upgrades and
updates can be a problem. That system is not known that well by new IT
and new computer people. It is an old system and requires "old" system
language knowledge. Disney can update the user interface (what you see
on the screen), but it is too difficult and too expensive to update the core
system. That is why upgrades can be easy or bad. (EXAMPLE: When they
did the user interface change in 2006 to go from a "green screen" to a "GUI",
all they did was the screen, and none of the core information-base.)
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Old 10-07-2012, 05:24 PM   #37
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Quote:
Originally Posted by bwang123 View Post
What you perceive as an "IT Issue" is not always the case. Disney IT does not stink because their wireless is bad (its a technology defect with wireless in general, see other non-disney hotels and conventions). All systems need an upgrade at some point and outages are required. IT is directed to take the outage and upgrade it as required to fix bugs,add features, etc. By the internal memos posted here it sounds like management is working around this as they see fit. Yes it may be an inconvienece but it happens at corporations all the time.
Wireless isn't even on my radar when it comes to judging Disney's IT.
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Old 10-07-2012, 05:24 PM   #38
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Quote:
Originally Posted by Tonka's Skipper View Post
Not the way I read it.please look at the red highlight.

I do agree there will be unhappy people, but the OP wassaying she was going after the CM's on the front desk!

I hope she striaghtens this ou!

ps..............yes the Disney IT dept. needs some help!


AKK
Did you read the entire thing? She said "I mainly just wanted to spread the word to those who might be checking in early next week - I truly feel bad for the CM's who will be working because I guarantee it will not be pleasant."

NOWHERE did she say she was going after CMs. I hope you didn't hurt yourself with that leap.

She was giving a head's up to people who will be checking in. It will be very unpleasant for the CMs. They'll be dealing with a lot of people who had no idea this was happening, people who will be irritated and cranky.
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Old 10-07-2012, 05:30 PM   #39
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Quote:
Originally Posted by mdsoccermom View Post
Did you read the entire thing? She said "I mainly just wanted to spread the word to those who might be checking in early next week - I truly feel bad for the CM's who will be working because I guarantee it will not be pleasant."

NOWHERE did she say she was going after CMs. I hope you didn't hurt yourself with that leap.

She was giving a head's up to people who will be checking in. It will be very unpleasant for the CMs. They'll be dealing with a lot of people who had no idea this was happening, people who will be irritated and cranky.


Back during the incident with us in 2009, I was VERY kind to those at the front desk who were trying to help. There was another gentlement there at the same time who wasn't nearly as nice. In fact, he was downright rude & obnoxious to the poor CM. I When I was finallly done getting some resolution, I said to my CM that I hope their night went better and that the problems were fixed soon so that they didn't have to deal with more unreasonable guests. It wasn't their fault! I did receive a dirty look from the other guest but that was his problem - not mine! The CM did say that they appreciated my understanding.
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Old 10-07-2012, 05:38 PM   #40
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Quote:
Originally Posted by Tonka's Skipper View Post
Not the way I read it.please look at the red highlight.

I do agree there will be unhappy people, but the OP wassaying she was going after the CM's on the front desk!

I hope she striaghtens this ou!

ps..............yes the Disney IT dept. needs some help!


AKK
I did look at the red highlighted portion. No, she was not saying she was going to "go after" the cm's at the front desk. She was saying there is going to be a lot of unhappy people complaining to the CM's.

I stand by my answer above.
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Old 10-07-2012, 05:40 PM   #41
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Quote:
Originally Posted by SaraJayne View Post
I did look at the red highlighted portion. No, she was not saying she was going to "go after" the cm's at the front desk. She was saying there is going to be a lot of unhappy people complaining to the CM's.

I stand by my answer above.
I read it the same way you did (which seems to be the same way almost everyone but Tonka read it).

Thanks OP for the head's up.
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Old 10-07-2012, 05:55 PM   #42
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Quote:
Originally Posted by crashbb View Post
I read it the same way you did (which seems to be the same way almost everyone but Tonka read it).

Thanks OP for the head's up.
I didn't read any malice in her post either.
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Old 10-07-2012, 06:08 PM   #43
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Quote:
Originally Posted by PRINCESS VIJA View Post
I feel for the people that won't have the cash available. some people go on VERY tight budgets. We have been there on a tight budget, scrimped and saved, were able to pay ahead, but had very little extra money. Just the way it is. For some this could be a hardship and that is WRONG if you pay in advance.

(I don't want this to turn into a debate about people "should have money available", not everyone can)
I don't know I am thinking if my budget were that tight and I did not have money set aside for an emergency I would skip over priced WDW vacations until I did. I can't imagine dealing with the stress of the what if's that could happen on vacation and not having the back up funds to deal with it.
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Old 10-07-2012, 06:09 PM   #44
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OK.......I have to eat a little crow here...I went back and reread the whole post and I was WRONG.....my pardon to the OP and everyone here.......part of getting old.

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Old 10-07-2012, 06:10 PM   #45
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Quote:
Originally Posted by TheRustyScupper View Post
1) The "a la carte" system controls all dining.
2) This is how
. . . you make ADR ressies
. . . the ressie is called up at the podium
. . . the seat assignment in the restaurant is made
. . . the seater communicates OOP or DDP and number of guests to server
. . . this includes printing dinner show tickets
. . . the server takes confirms guests and makes bill
3) This can is why guests "may" have to pay OOP for their meals.
4) BUT, the length of downtime is still speculative.
. . . it could be shorter
. . . it could be longer
. . . it could be sweet or very ugly

NOTE: One thing to know about the Disney IT system - it is based upon
the 1963 Las Vegas hotel/casino software. That is why upgrades and
updates can be a problem. That system is not known that well by new IT
and new computer people. It is an old system and requires "old" system
language knowledge. Disney can update the user interface (what you see
on the screen), but it is too difficult and too expensive to update the core
system. That is why upgrades can be easy or bad. (EXAMPLE: When they
did the user interface change in 2006 to go from a "green screen" to a "GUI",
all they did was the screen, and none of the core information-base.)
My exFIL is proficient in the "old school" language and worked at Disney (through a private contractor) some years ago to work on their system. He found it very hard to find work because those systems were being phased out in so many places.

This would be a plus for me to NOT use DDP because I would not budget for those meals prior to arriving...My goal is to take as little cash as possible for OOP expenses. It is good to know that this is a possibility that could potentially (even if very unlikely) cause a blip in vacation plans.
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