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Old 10-04-2012, 09:30 AM   #1
paulinefc
From Dublin Ireland. I have caught the disney bug!
 
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Disneyland Paris complaint!

After our trip in Dec 2010, I sent Disney an email. They asked me to let them know when we had rebooked, which I did.
I got this email this morning




Dear Mrs Fallon-Corcoran,
Thank you for your correspondence concerning your visit to Disneyland® Paris. I kindly ask that you inform me of your new reservation number so that I may advise the relevant Quality Manager of your Anniversary visit in January. The Quality Manager will ensure that your stay goes smoothly. Disneyland® Paris hopes to soon have the opportunity to welcome you once more to the resort.
Yours sincerely,
Claire Carrington
Guest Communication
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Feb 2006 SL, 2 nights (2 adults, 3 kids)
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December 2010 NPB, 4 nights (5 adults, 7 kids)
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Old 10-04-2012, 09:47 AM   #2
tinks_1989
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Quote:
Originally Posted by paulinefc View Post
After our trip in Dec 2010, I sent Disney an email. They asked me to let them know when we had rebooked, which I did.
I got this email this morning




Dear Mrs Fallon-Corcoran,
Thank you for your correspondence concerning your visit to Disneyland® Paris. I kindly ask that you inform me of your new reservation number so that I may advise the relevant Quality Manager of your Anniversary visit in January. The Quality Manager will ensure that your stay goes smoothly. Disneyland® Paris hopes to soon have the opportunity to welcome you once more to the resort.
Yours sincerely,
Claire Carrington
Guest Communication

Hope you get some pixie dust having had this twice we havent had anything special! But fingers crossed for you x
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Old 10-04-2012, 09:54 AM   #3
paulinefc
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Quote:
Originally Posted by tinks_1989 View Post
Hope you get some pixie dust having had this twice we havent had anything special! But fingers crossed for you x
what did they do for you?
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Feb 2006 SL, 2 nights (2 adults, 3 kids)
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December 2010 NPB, 4 nights (5 adults, 7 kids)
Jan 2013 NYH, 3 nights (the one without the kids)
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Old 10-04-2012, 10:15 AM   #4
tinks_1989
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Quote:
Originally Posted by paulinefc

what did they do for you?
We just had letters from the manager in our room saying if we wanted anything to give them a ring. Which was nice but what do you ring and say? It would of been nice to have been offered VIP breakfast or something like that. I hope you get something magical xxxx
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Old 10-04-2012, 10:23 AM   #5
paulinefc
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Originally Posted by tinks_1989 View Post
We just had letters from the manager in our room saying if we wanted anything to give them a ring. Which was nice but what do you ring and say? It would of been nice to have been offered VIP breakfast or something like that. I hope you get something magical xxxx
I had a feeling it would be something like that or you could ring and ask for an upgrade to the DLH
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Feb 2006 SL, 2 nights (2 adults, 3 kids)
June 2009 Explorers, 5 nights (2 adults, 5 kids)
December 2010 NPB, 4 nights (5 adults, 7 kids)
Jan 2013 NYH, 3 nights (the one without the kids)
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Old 10-04-2012, 11:03 AM   #6
tinks_1989
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Quote:
Originally Posted by paulinefc

I had a feeling it would be something like that or you could ring and ask for an upgrade to the DLH
Ha ha yeah imagine that lol! Xxx
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Old 10-04-2012, 06:36 PM   #7
PrettyP
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Back in 2002 myself and DH stayed at SL in Dec and the heating wasn't working in our room. They kept saying they would fix it but never did the entire time we were there. When we got home I wrote a letter and posted it to the hotel explaining our disappointment and they sent us a letter back offering 1 free night's accommodation and 2 free days entry to the parks. We went back in November 2003 and got our free stuff and also they left some flowers and a Mickey Mouse glass filled with sweets in our room.

I guess they are not being so generous these days
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Old 10-05-2012, 02:33 AM   #8
Isila
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I also hope for some kind of apology from DLP for charging my credit card but not making a booking. They are still investigating the issue. I hope for lots of pixie dust for you
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