Concierge service - Page 3 - The DIS Discussion Forums

Bonniec · 10-04-2012, 06:08 PM

Quote:

Originally Posted by JoiseyMom

Have you spoken to your concierge team yet? I know they keep 2 on hold (or so I have been told). I would talk to them. DH and I have only done concierge once, and we upgraded at the port, and it was the Canadian so no Castaway Cay for us on that trip. Talk to your team.

Nah, I'm still a year out, lol. If I dont get one at midnight at the right time, I will call them then

jennandcompany · 10-04-2012, 07:52 PM

We booked our cruise about three 3 weeks in advance. We sailed 9/14/12 in a 1 br suite. We were offered a cabana if we were interested. Believe me, I am a big fan of nice perks. We decided to not do the cabana since we spend most of our time in the water. Guess what, we spent most of the day in the water and didn't miss not having a cabana. There was sooooo many loungers and plenty of umbrellas. We actually heard cabana guest complain that they should have sent the money on other things.
There is plenty of beach and plenty of water to go round. I actually second guessed myself about not choosing a cabana prior to the cruise after reading the posts here. People are cabana crazy..... You wait up all night for your chance to get one. So, I said maybe I should change my mind. Glad I didn't. We had a blast at CC !!

jennandcompany · 10-04-2012, 08:03 PM

Quote:

Originally Posted by chateau

May I ask what other things you utilized a butler for (other than packing/unpacking)? Do they do your ironing and laundry? THAT would be worth it to me! We had a butler at an all inclusive in Mexico, and didn't know what to utilize him for!!! The best we could come up with is a bucket of Coronas with interestingly displayed limes. Hubby ate all the caviar on the fancy lunch buffet, not knowing what it was... they didn't put it out the rest of our stay.

We had a ship mobile phone with a special line to our butler. Anything that we needed, any place on the ship, we could call and Das would arrive with our request. We tried not to abuse this awesome service, but with three kids we did utilize the service. We did use him to press our clothes. I do believe he sent it out, but it was ready in three hours.

Our butler delivered our hot breakfast every morning. He made use gourmet coffees and catered to the kids needs.

Ncl also opens the high end restaurant (Cagneys) for breakfast and lunch for suite guests only. So, if we did not eat in our suite, we ate there. Nothing like filet mignon and eggs with a bloody Mary.

Ncl has figured out the suite perks.... Disney take note.

kcashner · 10-04-2012, 08:12 PM

Celebrity has a special restaurant, concierge only.

JoiseyMom · 10-04-2012, 08:29 PM

Quote:

Originally Posted by Bonniec

Nah, I'm still a year out, lol. If I dont get one at midnight at the right time, I will call them then

No, the point of them is to call them before hand. They will make the bookings for you. That is their job. If you are in one of The Royals I am sure they can secure this for you so you don't have to get up at midnight. Don't wait...before you get to the window and they contact you, ask them. Good luck and enjoy!

Kbrush · 10-04-2012, 08:54 PM

Hi,

This is just my opinion but...
I went on my first cruise last year in a perfectly nice, normal, cabin with verandah. There were only 2 of us and our cabin felt just right. I never found myself at Guest Services - I just called them from my room or phone when I needed something. But as most things had been set up online I did not really need them. Getting my DD signed up at the kids club was also no big deal. I had signed her up ahead of time online and just went over with her the first time to get her wrist band. Having a character show up might be nice, and there were often long lines for autographs in the main atrium, but we bumped into characters all over the ship and so never waited in those lines. I did have to pay to get some laundry done but the prices were less than in NYC so that was OK. Our room steward was great as was room service. It wasn't MDR food but that was Ok.

I think Concierge sounds very nice especially if money is not really a constraint or you have a big group or you cannot stand to be cabana less. But otherwise for a first cruise I would just spring for a nice cabin with a verandah.

If I were on a romantic cruise with another adult and no kids it could be fun too. But at age 8 my DD would not appreciate the luxuries and I would spend all my time at the Aquaduck anyway.

Why start out at the luxurious top? People take DCL after DCL and never try concierge. Clearly they are all having a blast anyway.

Besides, it will give you something a little different to try if you go in a second DCL cruise!

Bonniec · 10-04-2012, 09:07 PM

Quote:

Originally Posted by JoiseyMom

No, the point of them is to call them before hand. They will make the bookings for you. That is their job. If you are in one of The Royals I am sure they can secure this for you so you don't have to get up at midnight. Don't wait...before you get to the window and they contact you, ask them. Good luck and enjoy!

Hmm, thanks for the suggestion. I just assumed I wouldn't be speaking with them until right before the cruise. Thanks!

jennandcompany · 10-04-2012, 09:16 PM

Quote:

Originally Posted by Kbrush

Hi,

This is just my opinion but...
I went on my first cruise last year in a perfectly nice, normal, cabin with verandah. There were only 2 of us and our cabin felt just right. I never found myself at Guest Services - I just called them from my room or phone when I needed something. But as most things had been set up online I did not really need them. Getting my DD signed up at the kids club was also no big deal. I had signed her up ahead of time online and just went over with her the first time to get her wrist band. Having a character show up might be nice, and there were often long lines for autographs in the main atrium, but we bumped into characters all over the ship and so never waited in those lines. I did have to pay to get some laundry done but the prices were less than in NYC so that was OK. Our room steward was great as was room service. It wasn't MDR food but that was Ok.

I think Concierge sounds very nice especially if money is not really a constraint or you have a big group or you cannot stand to be cabana less. But otherwise for a first cruise I would just spring for a nice cabin with a verandah.

If I were on a romantic cruise with another adult and no kids it could be fun too. But at age 8 my DD would not appreciate the luxuries and I would spend all my time at the Aquaduck anyway.

Why start out at the luxurious top? People take DCL after DCL and never try concierge. Clearly they are all having a blast anyway.

Besides, it will give you something a little different to try if you go in a second DCL cruise!

Amen. And that is from the guy who spent 15k for a concierge suite. Next cruise..... Family stateroom with Verandah!!!!!

SharonLowe · 10-04-2012, 10:44 PM

Quote:

Originally Posted by janpluto

We sailed this past August on the Dream and Shutters did not bring our pictures to either our room or the Concierge lounge. Does this happen on the other ships?

There is an issue between Shutters systems and DCL systems that was causing problems with concierge guests being able to view and order their photos from the concierge lounge. So, until that issue is fixed, concierge guests need to go to the regular Shutters areas to take care of their photos.

cypressmom · 10-04-2012, 10:49 PM

Quote:

Originally Posted by JoiseyMom

The butler service was from another cruise line and the poster wanted to know what else was provided by the butler on the other line.

I apologize. I missed the previous comment.

disneyholic family · 10-05-2012, 01:51 AM

Quote:

Originally Posted by jennandcompany

We had a ship mobile phone with a special line to our butler. Anything that we needed, any place on the ship, we could call and Das would arrive with our request. We tried not to abuse this awesome service, but with three kids we did utilize the service. We did use him to press our clothes. I do believe he sent it out, but it was ready in three hours.

Our butler delivered our hot breakfast every morning. He made use gourmet coffees and catered to the kids needs.

Ncl also opens the high end restaurant (Cagneys) for breakfast and lunch for suite guests only. So, if we did not eat in our suite, we ate there. Nothing like filet mignon and eggs with a bloody Mary.

Ncl has figured out the suite perks.... Disney take note.

i wish i could have taken my mom and sister on NCL!! it wasn't available for when, where and how long we were able to cruise!!

Quote:

Originally Posted by SharonLowe

There is an issue between Shutters systems and DCL systems that was causing problems with concierge guests being able to view and order their photos from the concierge lounge. So, until that issue is fixed, concierge guests need to go to the regular Shutters areas to take care of their photos.

are you kidding me? that's one of their big selling points for conceirge!!!

Laila Bryce · 10-05-2012, 05:52 AM

Quote:

Originally Posted by JoiseyMom

No, the point of them is to call them before hand. They will make the bookings for you. That is their job. If you are in one of The Royals I am sure they can secure this for you so you don't have to get up at midnight. Don't wait...before you get to the window and they contact you, ask them. Good luck and enjoy!

Not true, we were told by shoreside due to the rush on cabanas that normally when they come in at 830 the cabanas are gone and to do it ourselves.

Laila Bryce · 10-05-2012, 05:56 AM

Quote:

Originally Posted by Bonniec

Hmm, thanks for the suggestion. I just assumed I wouldn't be speaking with them until right before the cruise. Thanks!

You should get a call and emails from shoreside right before your 120 day mark.

pudinhd · 02-06-2013, 09:22 PM

I was just reading about the $400 CD + printed pictures package at Shutters on another thread. Someone posted that "You need to keep up with this during the cruise to make sure you get all the pictures both in your folder and on the CD." Is this something that the concierge would help with on the classic ships? Thanks in advance!!

TLSnell1981 · 02-06-2013, 09:41 PM

Quote:

Originally Posted by MaleficentRN

Our photos were in the lounge. They are in binders next to the concierge desk.

We also viewed our photos in the lounge.

Quote:

Originally Posted by SharonLowe

There is an issue between Shutters systems and DCL systems that was causing problems with concierge guests being able to view and order their photos from the concierge lounge. So, until that issue is fixed, concierge guests need to go to the regular Shutters areas to take care of their photos.

So, this is a recent and current issue? Ugh! This feature was available last June.

02-06-2013, 09:22 PM	#44
pudinhd Mouseketeer Join Date: Mar 2007 Posts: 302	I was just reading about the $400 CD + printed pictures package at Shutters on another thread. Someone posted that "You need to keep up with this during the cruise to make sure you get all the pictures both in your folder and on the CD." Is this something that the concierge would help with on the classic ships? Thanks in advance!! __________________ Too Many Trips to Disneyland to Count, 1999 WDW Honeymoon, 2005 Mexican Riviera Disney Cruise, 2008 Mexican Riviera Disney Cruise, 2008 WDW Vacation, 2009 Backstage Magic ABD, 2011 Disney Cruise to Neverland, 2011 Mexican Riviera Disney Cruise, 2012 Alaskan Disney Cruise

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10-04-2012, 07:52 PM	#32
jennandcompany Mouseketeer Join Date: Aug 2012 Posts: 77	We booked our cruise about three 3 weeks in advance. We sailed 9/14/12 in a 1 br suite. We were offered a cabana if we were interested. Believe me, I am a big fan of nice perks. We decided to not do the cabana since we spend most of our time in the water. Guess what, we spent most of the day in the water and didn't miss not having a cabana. There was sooooo many loungers and plenty of umbrellas. We actually heard cabana guest complain that they should have sent the money on other things. There is plenty of beach and plenty of water to go round. I actually second guessed myself about not choosing a cabana prior to the cruise after reading the posts here. People are cabana crazy..... You wait up all night for your chance to get one. So, I said maybe I should change my mind. Glad I didn't. We had a blast at CC !!

10-04-2012, 08:12 PM	#34
kcashner DIS Veteran Join Date: Dec 2003 Posts: 33,275	Celebrity has a special restaurant, concierge only.

10-04-2012, 08:54 PM	#36
Kbrush Mouseketeer Join Date: Nov 2011 Location: New York Posts: 115	Hi, This is just my opinion but... I went on my first cruise last year in a perfectly nice, normal, cabin with verandah. There were only 2 of us and our cabin felt just right. I never found myself at Guest Services - I just called them from my room or phone when I needed something. But as most things had been set up online I did not really need them. Getting my DD signed up at the kids club was also no big deal. I had signed her up ahead of time online and just went over with her the first time to get her wrist band. Having a character show up might be nice, and there were often long lines for autographs in the main atrium, but we bumped into characters all over the ship and so never waited in those lines. I did have to pay to get some laundry done but the prices were less than in NYC so that was OK. Our room steward was great as was room service. It wasn't MDR food but that was Ok. I think Concierge sounds very nice especially if money is not really a constraint or you have a big group or you cannot stand to be cabana less. But otherwise for a first cruise I would just spring for a nice cabin with a verandah. If I were on a romantic cruise with another adult and no kids it could be fun too. But at age 8 my DD would not appreciate the luxuries and I would spend all my time at the Aquaduck anyway. Why start out at the luxurious top? People take DCL after DCL and never try concierge. Clearly they are all having a blast anyway. Besides, it will give you something a little different to try if you go in a second DCL cruise!