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Old 09-30-2012, 01:44 PM   #16
Ms Poppins
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Going by the trend of previous offers, there will probably be one on UK site too - as the existing offer ends today.

Only problem however is that it is usually restricted to certain dates.

Fingers crossed for everyone
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Old 09-30-2012, 01:48 PM   #17
Isila
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I just hope it's for the end of March
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Old 10-02-2012, 02:40 AM   #18
Isila
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I checked Irish site and the offer is back - book by 15th of October and get 40 off. Yay. BY then I should have my money back to make new booking.

But I still want to make a complaint. Can anyone tell me an email I can write to?
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Old 10-02-2012, 03:53 AM   #19
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which Irish site was it? I'd ring them direct and complain.
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Old 10-02-2012, 03:55 AM   #20
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You can try dlp.communication.visiteurs @ disney.com (sorry but the board won't allow me to post this address in its right form, just take out the spaces before and after @)
They answer after a few days
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Old 10-02-2012, 04:48 AM   #21
Isila
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Quote:
Originally Posted by paulinefc View Post
which Irish site was it? I'd ring them direct and complain.
It was dlp official site itself (just I chose Ireland as my country). I did give them a call right away and all they can do is to release my money earlier than two weeks, but I have to give all my bank contacts etc.

Quote:
Originally Posted by Meril View Post
You can try dlp.communication.visiteurs @ disney.com (sorry but the board won't allow me to post this address in its right form, just take out the spaces before and after @)
They answer after a few days
thank you so much
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Old 10-02-2012, 01:57 PM   #22
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an uptadate:

as I mentioned before I wrote an email to DLP (thank you diss'ers). And I got a reply. Nothing much. But they are investigating (sounds fun ). I;ve been asked to provide my reservation number. Ok, didn't they understand I wrote there was an error - you charged my credtr card and no booking was done. Otherwise would I be complaining about that?

Wrote them a reply in details. Hope they "get it" this time.

To be continued...
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Old 10-02-2012, 03:02 PM   #23
Jonjo
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When DLP made an error with my booking a few years ago, they took the full amount off my card not not just the deposit they gave us the Disney Express Service as an appology.

Good luck in sorting it out.
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Old 10-02-2012, 03:16 PM   #24
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I hope they sort something out for you, especially as this is the second time it has happened!
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Old 10-02-2012, 03:40 PM   #25
Gwendolen
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I live in Ireland so if you need a address or anything just let me know, that is really bad customer service and I would write an complain as legally they took your money which is a contract in law.
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Old 10-03-2012, 01:59 AM   #26
Isila
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thanks a lot. And yes it's my second time. I even got a new card, just in case. I have doubts about making a new booking. What if it happens again?
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Old 10-03-2012, 12:01 PM   #27
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Dont worry Isila, it will all be ok, you couldnt be that unlucky for it to happen twice

I hope they offer some sort of an apology and I would look for some sort of kind gesture if the new price is more then the old one.

Did you book flights yet? This would give you leeway with the original price being reinstated.

Keep us posted.
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Old 10-04-2012, 12:55 AM   #28
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I won't be booking flights until December or so. Unless I get a good deal. As I plan to fly with Lufthansa and they have lots of options. Also I have airbaltic and Ryanair option. So I can wait.

At the moment I have called DLP again with all the details so they would send a fax to my bank.

And keep communicating with customer service. As they stated in last email, they are investigating the problem with their accounts department.

Will be making a new booking later this days so keep fingers crossed.
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Old 10-04-2012, 11:47 AM   #29
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no fun at all. Went to make a booking and the offer changed. Yesterday it was still 40off for SL and today it's only 30... NPB works out cheaper but still more than previous SL deal.

This is so... stupid...
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Old 10-08-2012, 07:13 AM   #30
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I got my money back. Took a week. Still no apology from DLP.
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