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Old 10-02-2012, 12:36 AM   #1
Momma2Jax
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Question Modifying a reservation

I have been trying to get the DCL website to work for me to modify my reservation for a week! I kept thinking it was just the issues they were having, but it has been too long now!

I want to change my dummy date to a for-real date. I go in to my reservation, open "reservation details", then when I click "modify", without fail, it gives me this message:

An Error Has Occurred!
Sorry, we are unable to process your request. Please try again or call the Reservation Center at (800) 951-3532. Guests under age 18 must have parent or guardian permission to call.
F03020180-15032
Start Over

Before last week, I was able to play around in there, add people, look at discounted prices for dates, etc... now I can't even click "modify" to check it out! Any tips?
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Old 10-02-2012, 12:37 AM   #2
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Just to add, I have tried on Safari on my iPad, and in both firefox and IE on the PC.
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Old 10-02-2012, 12:47 AM   #3
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Honestly, at this point I would call them directly to make the change.
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Old 10-02-2012, 06:18 AM   #4
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Call them. That's how I had to submit my most recent payment, as it was still busted.
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Old 10-02-2012, 09:23 AM   #5
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Okay! Thanks, I was just wondering if anyone was having the same issue. Sounds like a lot of people are still having various issues with the site, so it's probably not something wrong with my reservation, which is comforting!
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Old 10-02-2012, 09:32 AM   #6
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I'm having problems with the system as well. But I assume they are jsut working on the system again. In the past, if I get that error message and my changes are not urgent, I usually wait in the afternoon and try again. Usually it's fine. But it sounds like it's been a long time.

If you are changing your dates now, I would call before the 2014 dates are released and opened for booking. It could be a long wait.
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