|09-29-2012, 11:02 PM||#1|
Join Date: Jun 2012
Location: Glasgow, Scotland
Wishes fireworks - not so allergy friendly
I had a very unmagical time today at the tomorrow land dessert party, I'll just copy and paste my email to Disney as it is a long story to re-write. It's not an event I would recommend for a nut free family.
To whomever it may concern,
I am writing with regard to your wishes dessert party which I attended tonight (29th September 2012).
I booked my tickets to the party online (reference **********) and specified at the time of booking that I have a nut allergy. I then followed up this booking with a general query to the wdw-dine telephone line. I was assured that if the booking specified an allergy the manager would be made aware and would be able to help.
When I arrived at the party tonight I spoke to the manager who hurriedly pointed out what I should definitely avoid on the buffet and he promised to bring an allergy book to my table so that we could work out what I can eat and also get some specialist allergy cakes brought over if necessary. I made it very clear to the manager that my nut allergy is lethal.
I took some strawberries and a crispie cake to my table with a cup of coffee while I waited on the manager to come over - I'm still waiting. The manager disappeared and was nowhere to be seen for the rest of the event.
While waiting for the manager I visited the buffet table for the second time; a peanut butter cake had been smashed into a platter and smeared over the plates holding several of the cakes I thought to be suitable rendering the cakes dangerous to eat due to the risk of cross contamination.
When I asked a cast member for the manager I was told he was with another allergy family and he would come over soon. 10 minutes later a different cast member cleared our table and advised us to stand at the balcony for the fireworks.
I am incredibly disappointed to say the least, I brought friends thousands of miles to visit Disney as they are top for customer service and known for
dealing well with allergies. So far this holiday I have only been disappointed in not being able to eat a candy apple (which i can appreciate as there are nuts in the preparation area) everything else has been perfect and this happening tonight has really let me down.
I am unsure what I would like Disney to do to remedy the situation but I would be most grateful if someone can assure me that this wont happen to another allergy family as I would hate for a child to be made to feel the way I have been made to feel tonight.
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