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Old 09-29-2012, 02:16 PM   #1
tebookie
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Join Date: May 2001
Location: MA
Posts: 580

Wet Luggage on Southwest...and they replied to email

Last night flew from Providence to Orlando. Our flight was delayed 4 hours in Providence due to a broken plane.

We we finally arrived at 12:30am and picked up our luggage it was soaked! Yes it was raining in Providence when we left. I understand luggage will get wet while they load it from the carts on to the plane, but it should not get soaked so that every piece of clothing is wet. Did they really leave the bags outside in the rain for 4 hours?! When I took my bag off the luggage claim and made it stand up there was a puddle of water! That's how wet our bags were!

THe line was long and it was late..again we landed at 1230 am (We were originally suppose to land at 830pm) We did not care to wait around at the airport so we did nothing. I called Southwest when we got to the hotel and I was told to call luggage services at Providence and call the Southwest Corporate number on Monday.

Not the greatest way to start off a Disney vacation.
Is it normal to for bags to be processed like this? Do I have any recourse of action? Anyone else have experience with this? I know Southwest is going to have 120 upset people once they figure out all their stuff is soaked!
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Last edited by tebookie; 10-18-2012 at 10:08 PM.
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