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Old 09-22-2012, 02:53 PM   #1
BrookeDoesDisney
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Concierge DCP

Hey! has anyone done the concierge role yet? I am a little bit confused as to what the responsibilites are and how they differ from hospitality. Thanks!!

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Old 09-22-2012, 05:27 PM   #2
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Hospitality - you'll be in a resort front desk role. Your main purpose will be to check-in and check-out guests.

Concierge - does everything Hospitality does, plus sell tickets, make dining/recreation/golf reservations, and in deluxe resorts, you may work in the Club Level Concierge lounge, serving food/beverage to the guests, and helping keep the lounge neat and tidy.
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Old 09-22-2012, 05:30 PM   #3
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I wasn't sure what concierge was either but apparently it was one of my interests. At this point, I'll say yes to pretty much anything!!!!
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Old 09-23-2012, 09:36 AM   #4
BrookeDoesDisney
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Wink

Quote:
Originally Posted by SyracuseWolvrine View Post
Hospitality - you'll be in a resort front desk role. Your main purpose will be to check-in and check-out guests.

Concierge - does everything Hospitality does, plus sell tickets, make dining/recreation/golf reservations, and in deluxe resorts, you may work in the Club Level Concierge lounge, serving food/beverage to the guests, and helping keep the lounge neat and tidy.

Thank you so much! Can't wait to start working then!

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Old 09-23-2012, 09:24 PM   #5
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BrookeDoesDisney, if you don't mind me asking, are you majoring in Hospitality or anything similar to that? I am very very interested in the Concierge role for the Fall '13 program and I've heard that they predominantly take Hospitality majors for that particular role. My major is not related to Hospitality, so I'm hoping that I still have a shot at Concierge!!

Also, if you don't mind me asking, what types of questions did they ask you about the Concierge role during your interview?

Thanks so much!!
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Old 09-23-2012, 09:43 PM   #6
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I interviewed on Wednesday night for CP, Concierge was my first choice...and got my acceptance on Friday!! Concierge role!!
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Old 09-23-2012, 09:46 PM   #7
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Originally Posted by AnimalKingdomDVC View Post
I interviewed on Wednesday night for CP, Concierge was my first choice...and got my acceptance on Friday!! Concierge role!!
Congrats!! That's so awesome that you got your acceptance so quickly!!!

If you don't mind, would you be able to answer the same questions that I asked BrookeDoesDisney? I am a Fall '13 hopeful and I am very very interested in applying for Concierge! Thanks!
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Old 09-23-2012, 09:57 PM   #8
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Well, my major is Geography, concentration of Travel/tourism...but she( interviewer) did not know that. I was not really asked too many questions once she saw my résumé. I am a mature adult student. So the fact of me booking travel for Disney and doing itineraries I am sure helped!
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Old 09-24-2012, 09:49 PM   #9
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Quote:
Originally Posted by AnimalKingdomDVC View Post
Well, my major is Geography, concentration of Travel/tourism...but she( interviewer) did not know that. I was not really asked too many questions once she saw my résumé. I am a mature adult student. So the fact of me booking travel for Disney and doing itineraries I am sure helped!
I see! Thanks for the info!! And congrats again on your acceptance!

If anyone else has any insight into what can be asked in the interview about the Concierge role, I'd really appreciate it!!
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Old 09-24-2012, 10:35 PM   #10
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Hi everyone!

My name is Ashley and I am a DCP alum in merchandise. I have had no hospitality experience and my major is psychology. Basically, I don't relate to Hospitality at all. However, I guess my interviewer thought I would be able to handle it smoothly because I'm going to be a college grad for pete's sake (I graduate in December!) so for Spring '13 I've accepted my offer in Hospitality. I feel so fortunate. That and concierge were my first choices.

However, I'm still confused on the hospitality description. I really want to do front desk things, but in the role description technically it says some of the responsibilities may include luggage room and dispatch. I thought that was a totally different role :/ I'd be kinda disappointed if I were doing dispatch instead of front desk.

Any former hospitality CMs know the likelihood of me doing front desk if I've accepted for Hospitality?
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Old 09-27-2012, 02:51 PM   #11
BrookeDoesDisney
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Quote:
Originally Posted by WDWisMyLaughingPlace View Post
BrookeDoesDisney, if you don't mind me asking, are you majoring in Hospitality or anything similar to that? I am very very interested in the Concierge role for the Fall '13 program and I've heard that they predominantly take Hospitality majors for that particular role. My major is not related to Hospitality, so I'm hoping that I still have a shot at Concierge!!

Also, if you don't mind me asking, what types of questions did they ask you about the Concierge role during your interview?

Thanks so much!!
WDWisMyLaughingPlace, I am actually a Recreation, Travel and Tourism Major with a specialization in Event Management. I have taken a few hospitality classes though!
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Old 09-27-2012, 02:53 PM   #12
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Quote:
Originally Posted by WDWisMyLaughingPlace View Post
I see! Thanks for the info!! And congrats again on your acceptance!

If anyone else has any insight into what can be asked in the interview about the Concierge role, I'd really appreciate it!!

They will probably ask you something like have you ever been in an emergency situation and what did you do?

They also asked me what I would do if I was at the front desk and there was a guest in front of me and a phone ringing at the same time
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Old 10-11-2012, 10:13 PM   #13
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Quote:
Originally Posted by BrookeDoesDisney View Post
They will probably ask you something like have you ever been in an emergency situation and what did you do?

They also asked me what I would do if I was at the front desk and there was a guest in front of me and a phone ringing at the same time
BrookeDoesDisney, I had those exact same questions. And I was offered the concierge role too! I was so positive I was going to be in attractions, but I am very happy with Disney's decision! When are you arriving?!
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Old 10-16-2012, 11:48 AM   #14
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BrookeDoesDisney, I had those exact same questions. And I was offered the concierge role too! I was so positive I was going to be in attractions, but I am very happy with Disney's decision! When are you arriving?!
I am arriving January 14, you??
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Old 03-03-2013, 02:06 PM   #15
Lyanne and Stitch
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Hello everybody! I figured I'd post here instead of starting a new thread.

I recently got accepted for Concierge for the FA 2013 season and I was hoping that maybe some alumni or cast members could share a bit of their experience in the role.
Like what was your favorite part of the role, a favorite memory, any advice? Things like that!
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