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Old 09-23-2012, 05:16 PM   #1051
dsmom
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we were there about a month ago in the west wing. they were painting the outside of the east wing while we were there. didn't really bother us. i was told they are doing all the outside work first. when that is done they are completely redoing the inside- was told they will strip the rooms bare and everything will be new.
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Old 10-09-2012, 03:37 PM   #1052
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Is the main pool heated like at RPR?
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Old 10-09-2012, 03:42 PM   #1053
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Is the main pool heated like at RPR?
Yes, all 3 pools are heated at Portofino.
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Old 10-29-2012, 08:49 PM   #1054
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Staying at PBH end of January into February. First time on site for US. We usually do Disney but went to US two years ago and my daughter is finally tall enough for the coasters.
1. If taking the boat, can you collapse a stroller and take it on the boat?
2. If we walk, I don't mind distance but is it flat or hilly? Hate those hills pushing a stroller?
3. I thought I read somewhere that you could get a microwave and/fridge in the room for a fee. But I can't find that info again. Can you?
4. Anyone know if it's possible to have a cake delivered the day of check in? We are going for my husband's 50th birthday which is the day we check in?
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Old 10-29-2012, 09:17 PM   #1055
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Originally Posted by LoveToTravel2001 View Post
Staying at PBH end of January into February. First time on site for US. We usually do Disney but went to US two years ago and my daughter is finally tall enough for the coasters.
1. If taking the boat, can you collapse a stroller and take it on the boat?
[FONT="Comic Sans MS"]yes.[/FONT]

2. If we walk, I don't mind distance but is it flat or hilly? Hate those hills pushing a stroller?
many push strollers. no hills on the walk.

3. I thought I read somewhere that you could get a microwave and/fridge in the room for a fee. But I can't find that info again. Can you?
when in your room, hit the star service button. you order the items through them. there is a limited number of them available. first come, first serve. at one time it was $25 per night but i do not know if that is still correct today

4. Anyone know if it's possible to have a cake delivered the day of check in? We are going for my husband's 50th birthday which is the day we check in?
you can order a cake thru the hotel restraurant.
it can be delivered to your room.
i suggest you do this in advance before you arrive at the hotel.
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Old 10-29-2012, 09:27 PM   #1056
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Originally Posted by macraven

you can order a cake thru the hotel restraurant.
it can be delivered to your room.
i suggest you do this in advance before you arrive at the hotel.
Thanks for the info. Do you know which restaurant?
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Old 10-30-2012, 03:03 PM   #1057
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Can anyone tell me the best way to get from PBH to Discovery Cove? Not the cheapest, the quickest. Hoping to not rent a car.
I got the cake ordered thru concierge at PBH. They were great and able to help me with balloons and a dad gift basket.
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Old 10-30-2012, 03:34 PM   #1058
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Can anyone tell me the best way to get from PBH to Discovery Cove? Not the cheapest, the quickest. Hoping to not rent a car.
I got the cake ordered thru concierge at PBH. They were great and able to help me with balloons and a dad gift basket.
Take a cab.
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Old 11-02-2012, 10:48 AM   #1059
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Does anyone know what type of bedding or mattresses they have there? It was amazing so comfortable !!!
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Old 11-03-2012, 04:30 PM   #1060
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Just wanted to give you a mini review of our recent 5 night stay at Portofino Bay Hotel. We checked in Oct 27th - Nov 1st.

Upon arrival we checked in and our room was ready. We were assigned room 1132 in the east wing with a bay view. The room was on the bottom floor and as soon as we walked in I noticed an insane amount of dust/build up all over the room. The furniture was extremely dusted, rug not vaccumed and the comforter was dingy and dirty. I immediately went to the front desk and spoke with Whitney she was wonderful. I asked her if there were any new recently renovate rooms we could be placed in. Without hesitation she apologized for the poor condition of the room. We came to find out that it was a pet friendly room and while I love my dog the thought of laying in a bed where a million other dogs once were is a serious turn off.

Whitney placed us in a newly renovated room 1220. The room was beautiful the bed was amazing!!! it was hands down the best mattress I ever slept in and we have a heavenly mattress at home. Whitney left an adorable candy display in our room and a note wishing us a wonderful stay.

The new rooms are great you can tell they changed the rugs, bedding, painted new carpets. The furniture however is still the same from the old rooms with the exception of the chairs near the table. If they were going to renovate they should have replaced the furniture as well.

The grounds were beautiful despite the construction outside we never heard noise even during the day. The walk to IOA, universal studios is not bad at all sometimes we walked, did the rickshaw took the boat it depended on our mood the majority of the time we walked and it was not bad at all.

Due to hurricane sandy we had to stay an additional night dennis at the front desk was wonderful with accomodating our extra night stay.

I would def stay at the portofino again the staff everywhere we encountered were seriously super pleasant and super duper nice.

We ate at mamma della's and the food was awesome again!

If i think of anything else I will come back and write some more overall we loved our stay there at the portofino and despite the bad first room it didnt ruin our trip at all. imo it really pays to speak up when you are not happy with a room after all you are paying alot to stay there why not get your money's worth
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Old 11-03-2012, 06:37 PM   #1061
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Quote:
Originally Posted by LMO429 View Post
Just wanted to give you a mini review of our recent 5 night stay at Portofino Bay Hotel. We checked in Oct 27th - Nov 1st.

Upon arrival we checked in and our room was ready. We were assigned room 1132 in the east wing with a bay view. The room was on the bottom floor and as soon as we walked in I noticed an insane amount of dust/build up all over the room. The furniture was extremely dusted, rug not vaccumed and the comforter was dingy and dirty. I immediately went to the front desk and spoke with Whitney she was wonderful. I asked her if there were any new recently renovate rooms we could be placed in. Without hesitation she apologized for the poor condition of the room. We came to find out that it was a pet friendly room and while I love my dog the thought of laying in a bed where a million other dogs once were is a serious turn off.

Whitney placed us in a newly renovated room 1220. The room was beautiful the bed was amazing!!! it was hands down the best mattress I ever slept in and we have a heavenly mattress at home. Whitney left an adorable candy display in our room and a note wishing us a wonderful stay.

The new rooms are great you can tell they changed the rugs, bedding, painted new carpets. The furniture however is still the same from the old rooms with the exception of the chairs near the table. If they were going to renovate they should have replaced the furniture as well.

The grounds were beautiful despite the construction outside we never heard noise even during the day. The walk to IOA, universal studios is not bad at all sometimes we walked, did the rickshaw took the boat it depended on our mood the majority of the time we walked and it was not bad at all.

Due to hurricane sandy we had to stay an additional night dennis at the front desk was wonderful with accomodating our extra night stay.

I would def stay at the portofino again the staff everywhere we encountered were seriously super pleasant and super duper nice.

We ate at mamma della's and the food was awesome again!

If i think of anything else I will come back and write some more overall we loved our stay there at the portofino and despite the bad first room it didnt ruin our trip at all. imo it really pays to speak up when you are not happy with a room after all you are paying alot to stay there why not get your money's worth
Renovations were done many years ago (2005/2006). Weird that they still had rooms from before the renovations. It sounds like a room that isn't often used. I wonder if someone gave it to you by mistake.
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Old 11-03-2012, 07:07 PM   #1062
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Renovations were done many years ago (2005/2006). Weird that they still had rooms from before the renovations. It sounds like a room that isn't often used. I wonder if someone gave it to you by mistake.
They just renovated rooms in the east wing started from the 5th floor down. The staff told us the room renovations just took place 2 months ago. the first floor of the east wing has not be worked on yet and is the pet friendly floor. You could see from outside the open windows the rooms that were renovated and the ones that were not..you could tell easily from the paint on the wall (the new rooms have a blueish accent wall) and the new head rests are apolstered beige..the old rooms have green heads boards made of wood.
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Old 11-03-2012, 07:31 PM   #1063
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They just renovated rooms in the east wing started from the 5th floor down. The staff told us the room renovations just took place 2 months ago. the first floor of the east wing has not be worked on yet and is the pet friendly floor. You could see from outside the open windows the rooms that were renovated and the ones that were not..you could tell easily from the paint on the wall (the new rooms have a blueish accent wall) and the new head rests are apolstered beige..the old rooms have green heads boards made of wood.
Very cool!!! I wonder if this means they are starting to renovate all the rooms again! This is the first news of actual room renovations...we knew they were doing work outside but not inside yet. Excellent! Do you have any photos?

Just found this in trip advisor....very nice!

Photos of Loews Portofino Bay Hotel at Universal Orlando, Orlando
This photo of Loews Portofino Bay Hotel at Universal Orlando is courtesy of TripAdvisor

Last edited by damo; 11-03-2012 at 07:39 PM.
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Old 11-03-2012, 09:20 PM   #1064
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Yes they are renovating all the rooms. Even the carpets in the hallways have been replaced. I didn't take pictures but on tripadvisor someone has a pic of the new room u can see the blue accent wall and the new headboard scones etc. I could tell walking back to the resort there were some renovated rooms in the west wing but they are def in the east Wing with the exception of the first floor right now. If anyone is checking in specifically ask for a Renovated room they will give u one. That is what I did and I was granted a newly renovated road just had a slight bump with the first room so glad I spoke up I usually don't but it wound up working out for us
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Old 11-15-2012, 07:42 AM   #1065
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The walk to IOA, universal studios is not bad at all sometimes we walked, did the rickshaw took the boat it depended on our mood the majority of the time we walked and it was not bad at all.
Do you remember what it cost to take the rickshaw over to the parks?
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