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Old 08-18-2012, 07:54 AM   #31
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Oh boy... I'm going down to the Boardwalk Bakery for a coffee
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Old 08-18-2012, 08:45 AM   #32
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Originally Posted by GAN
Oh boy... I'm going down to the Boardwalk Bakery for a coffee
grab me a chocolate muffin if they have one please.

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Old 08-18-2012, 12:43 PM   #33
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To maxiesmom. No offense taken. I did not want to get any longer winded in regards to my first post. I assumed that the story with the ride breaking was enough to understand what happened. However. We all know what happens when you assume.
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Old 08-18-2012, 04:26 PM   #34
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We've had nothing but great experiences at The Plaza Restaurant. From the women at the podium to our servers. Then again, we check-in to our ADRs 15 minutes prior to the time. So, we haven't had an issue being denied seating.

I have always been told to arrive 15 minutes prior to an ADR time when making our reservations. That means checking in at the podium at 8:30 pm for an 8:45 pm ADR like a previous post mentioned. The CMs DO have the right to turn any guest away that is 15 minutes late to an ADR. So, the cut-off time for an 8:45 pm ADR would be . . . 9:00 pm. In the end, that's why the CM told them they couldn't be seated. Like Kevin mentioned, if they did it for them, then it would snowball and why then have the rule in place???

I believe the OP and Space Mountain was down causing her family to miss their ADR window. But, the CM at the podium has heard every late story in the book. She probably could have handled it better. But, she was following the "rules".

This is a lesson learned for all, if you are 15 minutes late for your ADR, kindly ask if you can still be seated. For mid-day ADRs they will 99% of the time accommodate you. However at the end of the evening, if you are denied, simply walk away. Do not end your magical day on a sour note. It's just food. You are at the Magic Kingdom afterall. There is a Casey's hot dog right across from The Plaza. They could have eaten there had a nice view of Cinderella Castle and called it a night. Sometimes, especially at WDW, you have to modify your plans along the way.
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Old 08-18-2012, 11:40 PM   #35
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OP entered Plaza Restaurant a few minutes after closing. I think this guest has no idea of kitchen cleaning/sanitation procedures at the end of a day's food service. The final table order of the night might have been a few minutes earlier, and kitchen staff could have already been in the process of shutting down, turning off grills-ovens, cleaning out pots and pans, sanitizing counters and sinks, etc, etc. In my personal food service experience, we were always given a set period of time to do our close-out work and lock up. I don't find fault with Plaza Restaurant for the refusal. Going to Town Hall to complain only wasted more time and the OP's kids were getting more tired and more hungry. I agree with PP: when first turned away from Plaza, then Casey's or even Cosmic Ray's near Space Mountain, would have been a quick and simple alternative. Sorry to disagree with OP.
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Old 08-19-2012, 09:27 PM   #36
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Originally Posted by LSUDentist View Post
To all beware. Tonight we had a reservation at the Plaza Restaurant for 8:45, made through the Disney Mobile App on Verizon. First we attempted to go early, the mobile app showed a 7:35, went through the reservation process, but showed an error when confirming. The app would however book the 8:45. When arriving early the pleasant cast member at the podium told us we must be using a fake Disney App. Strike 1. So we went to enjoy the park and come back at 8:45. Unfortunately my kids got stuck in Space Mountain when it broke down. So after getting out and running to the Plaza we arrived at 9:02. We were then told the kithen closed promptly at 9 and had been closed for two minutes and we could not be served. The cast member was very kurt when talking to us. Strike 2. So I went to Town Hall and spoke to the cast member in charge. All he could do was get the manager at Tonys Town Square to see us with a very limited menu or go to the wave at the contemporary sit in the lounge with our kids and order off of the room service menu. Two not very good options. Strike 3. Not sure what I expected but guest recovery was weak at best. Would have loved Pete to have experienced this to hear him rant on this experience. I know Pete's rant would have been epic. So with three kids now hungry, one almost in tears he was so hungry we headed back to the Grand Floridian. Got a bright idea on the monorail to go to Captain Cooks at the Polynesian. Upon entering the Poly noticed Kona Cafe open. Now eating and the cast members here have been wonderful, can now highly recommend Kona, but beware of the Plaza. What used to be a favorite is now an avoid.
You made the right choice to dine at Kona Cafe. The food and CMs there have always been excellent at breakfast, lunch and dinner. The staff there definitely seem to enjoy their jobs.
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Old 08-19-2012, 10:24 PM   #37
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Computer System

I wonder if the reason they could not be seated was due to the computerized dining reservations system. You know when you book in, even if they are ready to seat you, you have to wait for the "ticket" to print out from the reservation system. I have been at a completely empty restaurant at a moderate resort and could not be seated till the "ticket" with my name on printed out. I thought they could have seated us and brought the ticket over, but I believe it might choose the table to be assigned. We are all part of one big algorithm.

If the reservation system shut down at 9.00pm, as this was the official closing time of the restaurant, it may not have been possible for the cast member to bypass the system and seat the OP's family. The cast member at the podium may also not be allowed to seat anyone that could not be booked in through the computer system. Just my hypothesis.

I have no excuse for the cast member not being sympathetic though, other than we are all human and can be cranky at the end of our shifts.
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Old 08-20-2012, 03:33 PM   #38
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We love The food at the Plaza, though the staff isn't always the greatest. Once we arrived early and asked if they could take the party early. We were told no, and given a pager so they could page us in 45 minutes when our ADR was. At the same time, they were taking walk ups and given a 25 minute wait. We attempted to ask to be made a walk up, but they couldn't grasp the concept, so we just waited till our ADR time. The service is also pretty slow. That being said, we love the food and still return every trip.

Op, happy to see you found great food and service at Kona!
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