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Old 08-13-2012, 04:33 PM   #31
mrebuck
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A quick update. Last Saturday, I recieved a response from Sea World to my email. A very nice manager from Shark's Underwater Grille called, apologized for the problem, and told me that although he couldn't get us into the Dine with Shamu event, he would offer us a meal on the house at Shark's Underwater Grille. Fast forward to today . . .the day of our Sea World visit. We had a really great meal. They sat us right by the shark tank. The food was really yummy (as was the Dolphin Punch) and all of the staff was really great.

We had not only a great meal, but we also had a great day at the park. The only hiccup was that a storm closed down Kraken before we got to ride it. But we rode Manta twice, saw Turtle Trek, One Ocean and Blue Horizon, fed the dolphins and the sea lions, and visited multiple aquariums. In spite of the heat, we had a great time. And every cast member we came across was very helpful. We will defnitely be visiting Sea World again in the future (we need to ride Kraken!)
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Old 08-14-2012, 06:02 PM   #32
Gina-Gina-Bo-Bina
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Quote:
Originally Posted by mrebuck View Post
A quick update. Last Saturday, I recieved a response from Sea World to my email. A very nice manager from Shark's Underwater Grille called, apologized for the problem, and told me that although he couldn't get us into the Dine with Shamu event, he would offer us a meal on the house at Shark's Underwater Grille. Fast forward to today . . .the day of our Sea World visit. We had a really great meal. They sat us right by the shark tank. The food was really yummy (as was the Dolphin Punch) and all of the staff was really great.

We had not only a great meal, but we also had a great day at the park. The only hiccup was that a storm closed down Kraken before we got to ride it. But we rode Manta twice, saw Turtle Trek, One Ocean and Blue Horizon, fed the dolphins and the sea lions, and visited multiple aquariums. In spite of the heat, we had a great time. And every cast member we came across was very helpful. We will defnitely be visiting Sea World again in the future (we need to ride Kraken!)
Now that's the kind of customer service that I would have expected from SeaWorld . Glad to hear all worked out well in the end!
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Gina and her two guys ...conquering awesome Orlando, one offsite attraction at a time!

Jan. 2009....onsite at POR: all 4 Disney Parks
Jan. 2012....offsite on I-Drive: Universal Studios, IOA, SeaWorld, & Discovery Cove
Aug. 2012...Westgate Lakes Resort & Spa: Aquatica, Discovery Cove, and more
Dec. 2012...onsite at SW! Christmas week at SeaWorld, Aquatica, Gatorland, airboats, & holiday fun
**Christmas 2012 Trip Report: http://www.disboards.com/showthread.php?t=3041415
Aug. 2013....Sheraton Vistana Resort: Blizzard Beach, Typhoon Lagoon, Cocoa Beach & more! **August 2013 Trip Report: http://www.disboards.com/showthread.php?t=3167818

Aug. 2014.....SVR, SW, DC, AQ, TL, Daytona & MORE! **August 2014 Trip Report: http://www.disboards.com/showthread.php?p=51863899


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