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Old 07-04-2012, 12:41 PM   #1
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bizeemom4's Avatar
Join Date: Nov 2004
Location: Harrisburg, PA
Posts: 1,499

My recent stay at Yacht Club - wOw!

Let me preface by saying that the stay did not start out on a positive note. I had two consecutive reservations - a one night stay with my sister, niece, nephew and son and then a three night reservation with my just my husband and two sons.

When my son and I arrived at the YC, I approached the checkin desk and said that I was checking in and staying club. He said that I can just check you in here. I asked him if he could let them know upstairs that we were checking in. He made a call and asked me to wait in the lobby. There was another family being taken upstairs so we sat in the kiddie chairs and waited for the CM escorting them upstairs to come back for us.

I checked in while the CM took my son to the lounge for some snacks. We walked to the room and found that we were assigned to a room with only two queen beds and no day bed. I was not happy and asked the CMs on the club floor if we could be moved since we had five people on the ressie and only 2 beds. She called but found that they could not move us but said that they would bring a roll away. I asked if we could move tomorrow to a new room since we start another reservation for the next three nights. Again, she called but the answer was I'm sorry. You cannot stay in that room AND the room that we are moving you to only has two beds as well. I asked her to help me understand that if they are booked for rooms with 2 queens and a daybed, why couldn't I just stay in the room that I'm in?! I wanted to unpack and get settled. She said that she was sorry but we just couldn't. "Someone else will be in your room tomorrow." She did say that she couldn't tell me specifics but just that my new room is slightly bigger than the one that I was currently in. I was furious. For over $400 a night, we were stuck with a roll away and having to move. Some club level Disney service this was!! But I decided that I was NOT going to be upset as this was a treat for us to stay club and was just resigned to enjoy myself. I kept thinking about what the CM said that my new room would be slightly larger and couldn't help but secretly hope that we were being given a lagoon view room or even a junior suite!!

We did have to call as the roll away was not delivered automatically. We enjoyed the lounge for cupcakes and in the morning for breakfast. We had bell services come and get our bags. The bellman asked where we were heading and I said nowhere. We were not allowed to stay in the room and were being moved to a different room. He got a really surprised look and I said it's ok. I'm over it now. He took the luggage and we got ready to head out to MK extra magic morning. He came back a few minutes later and said that he had made a call because he didn't like that they were making me move and said that "Your new room is....a little bigger." I said "Are they taking care of us?" and he said Yes. So now my hopes are even higher that I'm getting a little upgrade.
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