Contract Loading? - The DIS Discussion Forums

Song of the South · 05-03-2012, 05:41 PM

So, our contract showed up online yesterday...except there aren't any points! I called member services (and offered to hang up and call back to talk to member administration but was assured she could help me) and was told that it would just take more time for the points to show up and to try tomorrow. She said she could see the contract but that there were no points associated with it yet. I checked just now and the contract is there but none of the points have loaded.

Unfortunately, member admin is closed until Monday...I'd really like to finish booking our January trip!

Hmmm. Is this pretty common for new contract loading? Thanks!

SotS

Kidanifan08 · 05-03-2012, 05:45 PM

This is pretty typical. I know this happened with our two add-ons, but I don't really remember the amount of time it took. It did not seem like a very long gap -- maybe 2-3 days.

Homemom · 05-03-2012, 06:16 PM

This just happened to me. My contract was loaded on Monday, but no points. I called Tuesday to set everything up online, still no points. I called today and asked if this was normal or if something was up. I was told something was up and a manager would call me back. Within 30 minutes I was called and my points were there and I was able to make my reservations.

Caren90 · 05-03-2012, 07:29 PM

Yep,wait a couple of days and the points will be loaded. I have even had points loaded in my contract during the weekend.

Stephen

papamouse1 · 05-03-2012, 07:33 PM

Add more vote to the "Yes" column. We bought an addon contract, and it took 2 days to load after it showed up in our member account. Just hang in there

Song of the South · 05-03-2012, 10:21 PM

Thanks for the encouragement!!!

Also, thanks no one for calling me out on the "wait til Monday" bit...I thought all day it was Friday. Reality is a wicked step-Mother.

BUT on the bright side I can give member admin a shout tomorrow and hopefully get booked!!!

THANKS!!!!

SotS

disneynutz · 05-03-2012, 11:41 PM

Setting up your account and loading the contracts/points are done by different people.

Bill

Song of the South · 05-04-2012, 07:44 AM

Right! I already had an account so that shouldn't be an issue. I am awaiting the turning of the hour so those member admin guys will be up for answering the phone and then hopefully on to a quick resolution!

SotS

Homemom · 05-04-2012, 10:57 AM

Any luck yet?

Song of the South · 05-05-2012, 11:27 PM

Yes! We are in and good to go! Thanks!!!

SotS

LadyKay · 05-06-2012, 07:48 AM

Quote:

Originally Posted by Song of the South

Yes! We are in and good to go! Thanks!!!

SotS

That's awesome! Can I ask you what date you "officially" closed? I', still waiting for points to load.

Song of the South · 05-09-2012, 12:02 AM

Sorry for the delay!!!

I don't know if we closed officially Friday, the 20th of April, or Monday, the 23rd. Everything was loaded on the deed website by noon on Monday. Our points weren't loaded and active until the afternoon of May 4th.

I hope that helps...

SotS

05-03-2012, 05:41 PM	#1
Song of the South Mouseketeer Join Date: Sep 2011 Posts: 157	Contract Loading? So, our contract showed up online yesterday...except there aren't any points! I called member services (and offered to hang up and call back to talk to member administration but was assured she could help me) and was told that it would just take more time for the points to show up and to try tomorrow. She said she could see the contract but that there were no points associated with it yet. I checked just now and the contract is there but none of the points have loaded. Unfortunately, member admin is closed until Monday...I'd really like to finish booking our January trip! Hmmm. Is this pretty common for new contract loading? Thanks! SotS

05-03-2012, 05:45 PM	#2
Kidanifan08 DIS Veteran Join Date: Feb 2011 Location: Indiana Posts: 1,208	This is pretty typical. I know this happened with our two add-ons, but I don't really remember the amount of time it took. It did not seem like a very long gap -- maybe 2-3 days. __________________ POP 2004, POR Oct '08, SSR Jan '09 (first DVC trip!), AKV-K June '09, ASM Oct '09, CBR Jan '10, AKV-K Dec '10, CSR Feb '11, OKW Aug '11, Kidani/BLT Oct '11, BWV/GF Mar '12, Jambo-CL/BLT May/June '12, Kidani Dec '12, BWV Apr '13, BLT/Kidani July '13

05-03-2012, 06:16 PM	#3
Homemom DIS Veteran Join Date: Oct 2009 Posts: 1,099	This just happened to me. My contract was loaded on Monday, but no points. I called Tuesday to set everything up online, still no points. I called today and asked if this was normal or if something was up. I was told something was up and a manager would call me back. Within 30 minutes I was called and my points were there and I was able to make my reservations. __________________ WDW: Sept 04, Dec 05, Jan 09, Nov 11, Sept 12 DL: Feb 05, April 06, Feb 07, Oct 07, Sept 10, Jan 12, Jan 13 DCL: Jan 10

05-03-2012, 07:29 PM	#4
Caren90 DIS Veteran Join Date: Jan 2002 Location: Massachusetts Posts: 639	Yep,wait a couple of days and the points will be loaded. I have even had points loaded in my contract during the weekend. Stephen __________________

05-03-2012, 07:33 PM	#5
papamouse1 Papa Moo Moo Boo Boo Join Date: Jan 2011 Location: Carlsbad, NM Posts: 1,228	Add more vote to the "Yes" column. We bought an addon contract, and it took 2 days to load after it showed up in our member account. Just hang in there __________________ 1999-2005 yearly DLC trips - various non-Disney hotels 2006 - DLC - Paradise Pier Hotel Joined DVC! 2007* - Disney Cruise & WDW for our 20th wedding anniversary 2008 - DLC - Grand Californian 2009 - WDW- Old Key West & Animal Kingdom-Kidani 2010 - WDW- Beach Club & Animal Kingdom 2011 - Disney Cruise - the new Disney Dream & Holidays @ WDW! BCV & AKV Concierge April 2012 - MR Anniversary Cruise Nov 2012 - DLC to see Holidays & "WoC" May 2013 - Aulani Here We Come!!

05-03-2012, 10:21 PM	#6
Song of the South Mouseketeer Join Date: Sep 2011 Posts: 157	Thanks for the encouragement!!! Also, thanks no one for calling me out on the "wait til Monday" bit...I thought all day it was Friday. Reality is a wicked step-Mother. BUT on the bright side I can give member admin a shout tomorrow and hopefully get booked!!! THANKS!!!! SotS

05-03-2012, 11:41 PM	#7
disneynutz Earning My Ears One At A Time Join Date: Dec 2006 Location: North Texas Posts: 14,278	Setting up your account and loading the contracts/points are done by different people. Bill __________________

05-04-2012, 07:44 AM	#8
Song of the South Mouseketeer Join Date: Sep 2011 Posts: 157	Right! I already had an account so that shouldn't be an issue. I am awaiting the turning of the hour so those member admin guys will be up for answering the phone and then hopefully on to a quick resolution! SotS

05-04-2012, 10:57 AM	#9
Homemom DIS Veteran Join Date: Oct 2009 Posts: 1,099	Any luck yet? __________________ WDW: Sept 04, Dec 05, Jan 09, Nov 11, Sept 12 DL: Feb 05, April 06, Feb 07, Oct 07, Sept 10, Jan 12, Jan 13 DCL: Jan 10

05-05-2012, 11:27 PM	#10
Song of the South Mouseketeer Join Date: Sep 2011 Posts: 157	Yes! We are in and good to go! Thanks!!! SotS

05-09-2012, 12:02 AM	#12
Song of the South Mouseketeer Join Date: Sep 2011 Posts: 157	Sorry for the delay!!! I don't know if we closed officially Friday, the 20th of April, or Monday, the 23rd. Everything was loaded on the deed website by noon on Monday. Our points weren't loaded and active until the afternoon of May 4th. I hope that helps... SotS

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