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Old 04-24-2012, 07:09 PM   #1
Lees3rwe
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Join Date: Jul 2010
Posts: 768

Bank issued gift card problems



I am so sad.
I have spent a combined 5 hours on the phone with Disney and with Wells Fargo.

We have 800.00 in Wells Fargo Visa gift cards.

They have a 2018 expiration date.
Disney cannot process cards (debit, credit, or gift cards) with a 5 year out or more expiration date.

On top of that, Wells Fargo puts a 20% hold on the balance when used for travel, restaurants, spas, etc. (this is evidently outlined in an "agreement" form that we never received. My husband told the bank employee that we were using the cards for our vacation, he never mentioned anything about this.).

Disney says there is nothing they can do, Wells Fargo says there is nothing they can do.

You cannot withdraw cash from the cards.

Our balance was due yesterday and I am scared we are going to lose our deposit.

I must say, I am disappointed with Wells Fargo, but not surprised...
I am a little surprised at how we have been treated by Disney though...
This would have been our 3rd trip in 18 months. They don't really seem to care one way or the other it seems. We have not had any truly sympathetic CM's and one acted like he was doing me a real favor by extending my deadline to Thursday.

Maybe this trip just isn't meant to be.

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