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Old 04-12-2012, 06:19 PM   #1
*NikkiBell*
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New Disney Dining Email System Being Tested at DL...What are Your Thoughts?

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As you may know, Disneyland Resort guests may book dining reservations through the Disney Dine Line (714-781-DINE) but, beginning today, we’re offering a new way to request a dining reservation at the resort.
Here’s how it works:

Guests may now email their dining reservation requests to dine@disneyland.com

Requests will be reviewed the same day, when received during the hours of 7 a.m. – 9 p.m., 7 days a week

Requests received after hours will be reviewed the next day

Guests may request Bibbidi Bobbidi Boutique and Studio Disney 365 reservations through this email address as well

Email requests should include the following information:
Name of the restaurant or experience you’d like to book
Requested reservation date and meal period (Breakfast/Lunch/Dinner)
Total number of guests in your party
Your name and phone number

Remember: Your request is not confirmed until you’ve received a confirmation number
For a list of Disneyland Resort restaurants that accept reservations, click here.

We know that Disneyland Resort guests are very excited about the upcoming opening of Carthay Circle Restaurant at Disney California Adventure park on June 15. Dining reservations are not available at this time, but keep an eye on the Disney Parks Blog and @Disneyland on Twitter for updates on when the booking window for this brand-new restaurant will open. --- Disney Parks Blog
What do you think of the new system pilot? Yay or nay? Could and should it be used in other Disney theme parks?
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Old 04-12-2012, 06:27 PM   #2
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Old 04-12-2012, 06:39 PM   #3
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Originally Posted by *NikkiBell* View Post
What do you think of the new system pilot? Yay or nay? Could and should it be used in other Disney theme parks?
This is just the next step in automating more of those service items that currently require human intervention where it really isn't needed.

Many Support and Call Centers have been converting over the last several years to "Contact Centers". They allow service requests to come in from various media methods, including phone, web, email and even text. The goal is to reduce the number of live agents that have to answer phone calls (bodies are expensive). Many times, software can "automatically" respond to the request with no human intervention at all. Sounds like Disney probably has these "auto-bots" in place for dining via email now.

Unfortunately this makes perfect sense to me and I am surprised it hasn't happened sooner.
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Old 04-12-2012, 06:43 PM   #4
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Why not just set up an online system like the one for WDW? I've never had a problem using it. I'd rather just call and find out instantly if what I want is available rather than waiting for someone to get back to me via email.
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Old 04-12-2012, 07:15 PM   #5
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Sounds like an idea from Cousin Orville.

This may have seemed "nifty" 10-15 years ago, but if they're going to make progress, they should incorporate some type of automated online system - it's not like they don't have the technology.

We make ressies at DL fairly frequently and I won't be using the email system. I don't want to encourage their steps backward.
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Old 04-12-2012, 08:30 PM   #6
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Quote:
Originally Posted by auroralark View Post
...I'd rather just call and find out instantly if what I want is available rather than waiting for someone to get back to me via email.
Quote:
Originally Posted by PryncessChrysty View Post
...if they're going to make progress, they should incorporate some type of automated online system...
The goal here is to reduce the number of requests that live contact center agents have to process every day. This is a huge expense for call centers and many managers have been looking at alternatives to having many agents on the phone processing the same types of requests over and over.

This new system will probably respond almost immediately if it can automatically process your request without having a live agent involved. You should get your response and confirmation right away (so no long delay or wait time).

This will likely be just one of several ways to submit requests. First we had phone calls only. Then we could email requests and someone would get back to us. Then the web site allowed us to book packages online. And now we can use mobile applications like Mobile Magic and now this program which uses email alone to make reservations. All of this is heading toward eliminating the need for human intervention and allow you to have more control over your plans. Of course, the human agent will always be available (-fingers crossed-), but for simple regular requests you will now have several ways to access the automated systems.

Mark my word, we will be seeing much more of this, especially when the whole "reserve your entire vacation ahead of time" comes around. Corporate Contact Centers have been going this direction for years and now it has finally come to the entertainment industry. It's a big bright beautiful tomorrow!

-Wayne
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Old 04-13-2012, 02:26 AM   #7
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Quote:
Originally Posted by auroralark View Post
Why not just set up an online system like the one for WDW? I've never had a problem using it. I'd rather just call and find out instantly if what I want is available rather than waiting for someone to get back to me via email.
I was just thinking the same thing. I was using the online system for WDW today, it can be slow sometimes and sometimes I can't get to the page, but it's still seems faster than emailing a request. And I wouldn't want to just email my CC info either.
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Old 04-13-2012, 06:43 AM   #8
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Originally Posted by WaltD4Me View Post
I was just thinking the same thing. I was using the online system for WDW today, it can be slow sometimes and sometimes I can't get to the page, but it's still seems faster than emailing a request. And I wouldn't want to just email my CC info either.
NEVER E-MAIL YOUR CC INFORMATION. E-mail is not encrypted end-to-end.
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Old 04-13-2012, 09:41 AM   #9
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Yeah, this seems silly and unsafe.
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Old 04-13-2012, 12:02 PM   #10
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Cool Why?

I don't know about this. It does indeed seem like a baclward step, like a PP said.

Why not set up the website? Or do a mobile app?

I can't see how emailing a request, then waiting to gt back to you vs. calling and immediate response.

What happens if you don't get the times you want? Will they book you for other times?
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Old 04-13-2012, 02:25 PM   #11
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email? Well, I guess it fits with their archaic ticketing system.

DLR really needs to move into the 21st century.
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