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Old 04-08-2012, 02:14 PM   #1
1981minnie1981
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Angry Magical Dream Tours?

Hi there,
just wondering if anyone else has tried this service, and if so what are your thoughts?
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Old 04-08-2012, 11:13 PM   #2
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Have heard of her, but nope, sorry. I wouldn't use an agency not registered with TICO. Judging by your furious face icon something didn't go well. I hope it gets resolved for your sake.
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Old 04-09-2012, 09:18 AM   #3
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Ditto what PP said. If you had a problem, I'd report them to TICO. They are situated in London, Ontario, so you will be protected!!
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Old 04-09-2012, 03:40 PM   #4
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Sadly, I have heard the customer service there is not very professional. I do not know your experience, but if it doesn't feel right, go with your gut instincts and switch TA's.
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Old 04-09-2012, 06:24 PM   #5
1981minnie1981
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how do i report them then?

I've never done anything like this before, but I am really upset
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Old 04-09-2012, 07:22 PM   #6
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OK, now I'm curious - what happened?
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Old 04-09-2012, 07:50 PM   #7
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Quote:
Originally Posted by 1981minnie1981 View Post
I've never done anything like this before, but I am really upset
http://www.tico.ca/consumer-info/com...mplaintprocess
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Old 04-09-2012, 10:25 PM   #8
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This company is not even registered with TICO, but are located in London, Ontario. Seriously, that can't be good. They need to be reported, otherwise they can do whatever happened to you to the very next person just the same.

I do hope everything works out for you.
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Old 04-10-2012, 01:15 PM   #9
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They are a US company with an office in London. They are not registered with TICO.
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Old 04-10-2012, 01:36 PM   #10
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Ick...even worse.

I looked at the website and Destinations to Explore in Florida that is the business in the US. 'Magical Dream Tours' is a separate entity located in London, Ontario.

Given the fact that Magical Dream Tours is not registered with TICO, this company is running illegally, as any travel agent who resides in the province of Ontario must sell travel through a TICO registered travel agency.
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Old 04-10-2012, 05:07 PM   #11
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ok now im terrified

what do i do? its not just my reservations involved here, but some of my friends as well. We have had no contact from this person in a week. She said she sent the transfers to Disney, but I can not even get a reply from her now. I'm literally in tears.
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Old 04-10-2012, 05:15 PM   #12
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Perhaps you could jump to her facebook site and post a friendly reminder that you eagerly await her e-mail?

Facebook Site is http://www.facebook.com/magicaldreamtours

PLEASE NOTE: JUST BECAUSE I FOUND THE FACEBOOK SITE, I KNOW NOTHING ABOUT THIS TA
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Old 04-10-2012, 05:17 PM   #13
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ive tried, ive called, emailed, pm'd. ive lost hope
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Old 04-10-2012, 05:25 PM   #14
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I can post this thread in her facebook site if you like. I'm sure it would draw some attention?
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Old 04-10-2012, 05:27 PM   #15
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This sounds bad, I hope you are not out a pile of money. Just the fact that they are ignoring you would make me report them. Good luck and I hope everything works out in the end.
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