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Old 10-31-2011, 07:12 AM   #1
GaSleepingBeautyFan
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Droid Thunderbolt upgrade is a problem

I'm very annoyed with my cell phone this morning.

I've got the Droid Thunderbolt and an automatic upgrade happened last night.

Now the clock is gone and while the alarms are still set, they won't turn off and I sure can't change them since the widget is missing.

Right now I've had to turn off my phone. I've called Verizon and they recommended a factory reset.

Um, I've never backed up contacts, have no idea how to do that. I've no idea what to do for a factory reset and am too tired and don't have time to deal with it.

Hopefully, I'll get time to deal with it tonight. Guess I won't be using the cell phone at all today.

I hate it when technology doesn't work the way it's supposed to.
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Old 10-31-2011, 11:19 AM   #2
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If you have a corporate Verizon store or kiosk near you, you can take the phone to them, they might be able to back it up for you. I know they were able to transfer my contacts really easily.

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Old 10-31-2011, 05:44 PM   #3
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My thunderbolt updated and works fine.
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Old 10-31-2011, 06:28 PM   #4
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After a shut down and restart I was able to turn off the alarm but I still can't change the actual alarm to discontinue the alarm times because the clock isn't there.

Until I can actually turn off the alarm times, it will at least be going off every day at 5:45am and 8:15am. Sigh.

I think I'll try and stop by the Verizon store tomorrow. Today has been crazy so I never got the chance.

I was reading in the droid forums that some other folks are having this problem too. Grrrr.
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Old 10-31-2011, 06:30 PM   #5
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A couple of thoughts from a fellow Droid user...

Has the clock app disappeared completely or just the widget from your "desktop"? If you look in your "all apps" button- is it still there?

Are you using Gmail and google contacts by any chance?
If so- there is no need to back up- they will be there when you sign in again after your reset. If not- consider it for the future. It makes getting a new phone, or fixing an old one so much less stressful! Plus you can access everything from your computer at home and make changes there.

Any apps you have purchased will also be there. If you play Angry Birds though- you will have to start all over!

Good luck with your reset. I second the suggestion to go into a corporate Verizon store and let the support team there help you do the reset.
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Old 10-31-2011, 06:35 PM   #6
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Quote:
Originally Posted by wdwscout View Post
A couple of thoughts from a fellow Droid user...

Has the clock app disappeared completely or just the widget from your "desktop"? If you look in your "all apps" button- is it still there?

Are you using Gmail and google contacts by any chance?
If so- there is no need to back up- they will be there when you sign in again after your reset. If not- consider it for the future. It makes getting a new phone, or fixing an old one so much less stressful! Plus you can access everything from your computer at home and make changes there.

Any apps you have purchased will also be there. If you play Angry Birds though- you will have to start all over!

Good luck with your reset. I second the suggestion to go into a corporate Verizon store and let the support team there help you do the reset.
It's gone from the all apps. Unfortunately.

I just checked my gmail and all my contacts are there so that's good. That's probably why I never learned how to do a backup, I didn't need to.

Too bad I'll have to start over with Angry Birds. But I guess I can handle that.
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Old 10-31-2011, 10:54 PM   #7
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It's not just the Thunderbolt.

I have an LG Genesis which did an automatic upgrade sometime in the early morning on Sunday, completely messing up my clock.

My alarm didn't go off later that morning, and since I was on a quick overnight trip, I barely made check out.

If it happens again, I will be switching back to a Blackberry or iPhone. I'm sick of the nerdy technical crap with these Androids.

Just give me a phone that does Facebook, Twitter, texting, and has a fully functional alarm. I don't need any of this extra stuff.
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Old 11-02-2011, 03:42 PM   #8
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The last Droid Incredible update is causing problems, too. I get a low memory error message even though I have more free memory than used memory. At one point it stopped accepting texts and voice mails, grr.

The people at the Verizon store recommended a factory reset, too. Seems like a stock answer.
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Old 11-03-2011, 05:21 AM   #9
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I had them do the factory reset yesterday. It didn't work. The clock is still gone and I can't change the alarm time.

I guess I'm stuck for right now.

So I have to start over on Angry Birds for nothing. Rats.
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WDW: 16 family trips, 8 solo trips - resorts stayed at: offisite(6) AoA, AKL(2), BWI, CR, WL (2), CBR, CSR, POFQ (3), POP (2), POR (5) ASMo, ASMu
DISNEYLAND: 1 family trip, 2 1 day trips chaperoning
US/IOA: 5 family trips
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