Ths DIS is a great place to ask Disney Cruise Line questions and share tips.
Dreams Unlimited Travel - The official sponsor of the Disney Cruise Forums Dreams Unlimited Travel - the official sponsor of the Disney Cruise Forums  

Go Back   The DIS Discussion Forums - DISboards.com > Disney Cruise Line > Disney Cruise Line Forum
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Rate Thread Display Modes
Old 03-29-2011, 02:23 AM   #1
pooh_mania
Mouseketeer
 
pooh_mania's Avatar
 
Join Date: Aug 2003
Posts: 183

Question How does Disney handle late dinner arrivals?

On our last cruise we witnessed an 8-top table have chronically late guests for dinner (15-30 min). The server would wait for all guests to arrive before serving the table. This resulted in the on-time guests having to wait and wait for their table mates.

We are chronic on-time people. I understand this is vacation and some people prefer not to feel tied to a schedule, and that's okay! But it seems rather inconsiderate for the server to expect the on-time folks to wait for their dinner. Plus, at what time does the server decide the other guests must be dining elsewhere that night?!

Just curious what others have experienced? How did you handle the situation?
__________________
Pooh Mania

DCL Magic Western April 2-9, 2011!

DW off-site 2003, DW off-site 2006,DCL Magic Western 4/5-12/08

Link to Western Navigators: http://www.disboards.com/showthread.php?t=1801372

Link to Western Magic Trip Report: http://www.disboards.com/showthread.php?t=1790987
pooh_mania is offline   Reply With Quote
Old 03-29-2011, 10:10 AM   #2
pooh_mania
Mouseketeer
 
pooh_mania's Avatar
 
Join Date: Aug 2003
Posts: 183

bump...hoping to get some advice before we leave.
__________________
Pooh Mania

DCL Magic Western April 2-9, 2011!

DW off-site 2003, DW off-site 2006,DCL Magic Western 4/5-12/08

Link to Western Navigators: http://www.disboards.com/showthread.php?t=1801372

Link to Western Magic Trip Report: http://www.disboards.com/showthread.php?t=1790987
pooh_mania is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 03-29-2011, 10:19 AM   #3
jlwhitney
DIS Veteran
 
Join Date: Dec 2009
Location: Florida
Posts: 2,027

Quote:
Originally Posted by pooh_mania View Post
On our last cruise we witnessed an 8-top table have chronically late guests for dinner (15-30 min). The server would wait for all guests to arrive before serving the table. This resulted in the on-time guests having to wait and wait for their table mates.

We are chronic on-time people. I understand this is vacation and some people prefer not to feel tied to a schedule, and that's okay! But it seems rather inconsiderate for the server to expect the on-time folks to wait for their dinner. Plus, at what time does the server decide the other guests must be dining elsewhere that night?!

Just curious what others have experienced? How did you handle the situation?
If they are dining in Remy or Palo your main server will already now. In regards to waiting for the whole table to be sat before you get served is policy. So basically if you want your food fast and first all your table needs to be right on time and before other tables.

Basically the later your table gets sitted the later your orders get taken in and then they are behind all the other orders in the kitchen so you will wait longer.

I think its about 15 minutes they wait for people late, after that they assume you are a no show. Now if you or someone at your table knows they will be running late the next night let the server know so they can go ahead and take the dinner orders and such.

If you are skipping dinner, you should also let them know so they don't wait for you.

In my 6 cruises I have really only had 1 table (total of 6 people) where 2 people ran late almost every night (11 night cruise) and it took forever to get our food.

I have always wished Disney stressed how critical being on time is and telling your servers if you are going to late/skip dinner. Something that could be put in the navigator or mentioned on your first night.
jlwhitney is offline   Reply With Quote
Old 03-29-2011, 10:24 AM   #4
skylynx


Riding for my own brand.
 
skylynx's Avatar
 
Join Date: Mar 2003
Location: Loveland and Storm Mountain, Colorado
Posts: 1,056

The only explanation I can think of is that perhaps the folks at the table with the latecomers were all part of the same traveling group, and the server just figured everyone would want to wait for Grandma or Aunt Carol and Uncle Ted.

If it had been my table and we had chronically late tablemates we hadn't asked to sit with, I'd just ask the servers to serve our meals on time. What if the tablemates decided to just do Topsiders and didn't tell anyone? You could be sitting there all night staring at your empty plates and playing with your water glasses. It's your vacation...no need to be a victim to anyone's bad manners!
__________________
Skylynx
WDW 2 many times 2 count since 1973 AKL, WL, Dixie Landings, CB, VB,OKW, GCV, 5 Disney Institute Professional Programs CA/Disneyland GCAL, Treehouse Villas DVC 2007 Disney Wonder 10/02, 3/03, 2/04, 5/06, 5/07, 6/08, 8/10, 2/11, 10/15Disney Magic W 10/04, 1/07, E 2/06, 11/08, 2/12, 2/15 Disney Dream 6/11 6/14 Disney Fantasy 2/13 2/14 NCL Alaska 6/09 Trader's Inn Beach Club Ormond Beach FL 2014
skylynx is offline   Reply With Quote
Old 03-29-2011, 10:29 AM   #5
jlwhitney
DIS Veteran
 
Join Date: Dec 2009
Location: Florida
Posts: 2,027

Quote:
Originally Posted by skylynx View Post
The only explanation I can think of is that perhaps the folks at the table with the latecomers were all part of the same traveling group, and the server just figured everyone would want to wait for Grandma or Aunt Carol and Uncle Ted.

If it had been my table and we had chronically late tablemates we hadn't asked to sit with, I'd just ask the servers to serve our meals on time. What if the tablemates decided to just do Topsiders and didn't tell anyone? You could be sitting there all night staring at your empty plates and playing with your water glasses. It's your vacation...no need to be a victim to anyone's bad manners!
Thats why they wait about 15 minutes for everyone to show up, after that they don't worry. Also if it becomes a pattern they will sometimes start to take orders before the people who are always late. If you get those late type of tablemates just talk to your head server about your concerns.
jlwhitney is offline   Reply With Quote
Old 03-29-2011, 10:33 AM   #6
dlhvac
THE BEAST
 
dlhvac's Avatar
 
Join Date: Sep 2009
Location: pocono mountains
Posts: 241

late

Quote:
Originally Posted by pooh_mania View Post
On our last cruise we witnessed an 8-top table have chronically late guests for dinner (15-30 min). The server would wait for all guests to arrive before serving the table. This resulted in the on-time guests having to wait and wait for their table mates.

We are chronic on-time people. I understand this is vacation and some people prefer not to feel tied to a schedule, and that's okay! But it seems rather inconsiderate for the server to expect the on-time folks to wait for their dinner. Plus, at what time does the server decide the other guests must be dining elsewhere that night?!

Just curious what others have experienced? How did you handle the situation?
MAKE THEM WALK THE PLANK
__________________



Last edited by dlhvac; 03-29-2011 at 10:56 AM.
dlhvac is offline   Reply With Quote
Old 03-29-2011, 11:00 AM   #7
lbgraves
Little Cinderella's Mommy
The bad news is...they are driving me nuts!!!
 
lbgraves's Avatar
 
Join Date: Feb 2003
Posts: 48,935

I would tell the servers that you do not want to wait for your tablemates to order and if it is a problem request to be moved or have them moved.
__________________
Lisa

Magic: E 11/15/2003, W 12/4/2004, E 12/10/2005, W DD w/ CM 12/9/2006, EBPC 8/2008, W 1/8/2011
Wonder: 3N 1/11/2010, Alaska 7/26/11
Fantasy: MV W w/ CM 3/31/2012, E w/ SJ 3/23/2013



DCL 2016 Opening Day Pricing Thread Pt 1: January - April
DCL 2015 Opening Day Pricing Thread #3 August - December
DCL 2015 Opening Day Pricing Thread #2 April - August

Past Opening Day Pricing Threads
lbgraves is offline   Reply With Quote
Old 03-29-2011, 11:05 AM   #8
KSDisneyDad
DIS Veteran
 
KSDisneyDad's Avatar
 
Join Date: Sep 2002
Location: Thornton, Colorado
Posts: 6,477

Quote:
Originally Posted by lbgraves View Post
I would tell the servers that you do not want to wait for your tablemates to order and if it is a problem request to be moved or have them moved.
I agree with this advice. This is the job of the head server to help make sure you're happy with your dinner service!


My issue with those who were chronically late occured when DCL had the staggered start times. We had the earliest late dining time so ate immediately after those who started with the earliest main dining time of 5:30. We found out that many felt it was okay to wait until 6:00 pm to show up. This ended up affecting those of us in late dining as we had to wait just to get into the dining room as it wasn't quite ready at our start time.

Fortunately, this isn't as big an issue anymore now that all the dining times start at the same time again.
__________________
Me (Christopher) DW DS17 DS15 DS10
WDW - BCV (Jun '12) BLT (Jun '11); Boardwalk (Sep '10); Poly (Aug '07), CR (Nov '06), AKL (Nov '04, Sept '06), Swan (Dec '05), POR (Dec '98, Mar '10), POFQ (Mar '05), CSR (Nov '02), CBR (Jun '03), Sports (Dec99, Oct '01, Dec '02), Music (Aug '09), Movies (Dec '00, Aug '07), Pop (Jun '04 Jun '05)
DLR - August 2008 and January 2013 at DLH
DCL Gold CC Member: Magic Western (Sep-05, Sep-06); Magic Panama Canal Repo (Aug-08); Wonder 4-night (Mar-10 and Sept-10) Fantasy Eastern (Jun-12)

Next Trip: 6/15/2013 - 7-Night Eastern Caribbean Fantasy and BLT!
KSDisneyDad is offline   Reply With Quote
Old 03-29-2011, 11:10 AM   #9
one princess
Mouseketeer
 
one princess's Avatar
 
Join Date: May 2005
Posts: 458

We are chronically on time people as well and once we had table mates who decided that 5:45 was too early for dinner so they would just show up when they felt like it. Our servers would take our orders when we got there and then would start all over when the others arrived. I felt sorry for the servers as it made them work twice as hard. They would usually have the rude ones caught up with us by the time dinner was over.
one princess is offline   Reply With Quote
Old 03-29-2011, 11:26 AM   #10
kcashner
DIS Veteran
 
Join Date: Dec 2003
Posts: 33,275

Basically what happens when people are late is that it screws up the whole system, but the serving team will hustle to make it work for everyone. It is incredibly rude and inappropriate. If someone knows they are going to be late for whatever reason, they should alert the head server in advance (a phone call to guest services or dining services will accomplish this!)

As above, if you have people missing, the server will generally wait about 15 minutes, then start the system without them. You will get your beverages and menus during this time.

I guess my favorite server just trained me well. He had a little first night speech where he said that if we could all be right on time or even 2-3 minutes early, he could get our food orders in quickly. Then it would be up to US how fast or slow the meal progressed. He emphasized that he wasn't trying to rush us, only to make sure that the choices were ours. If he was at the end of the line with getting orders in, we might be waiting a lot longer than we liked.

I totally agree with Lisa that you are welcome to tell the servers that you don't want to wait for tablemates.
kcashner is offline   Reply With Quote
Old 03-29-2011, 11:32 AM   #11
flexsmom

DIS Veteran

But ... I'm a DVC member!
 
Join Date: Sep 2002
Location: Alexandria, Virginia
Posts: 1,948

This wouldn't work for being "late", but in the case of people planning on not coming to their main dining for various reasons, it would be nice if there was an extension you could call to notify someone you wouldn't be at your rotation that night. It would be easy to automate (just punch in your stateroom number, and the number of people in that room NOT attending dinner - so that takes care of when mom/dad go to Palo but the kids are planning on going, for instance), then a print-out could be given to the waitstaff. That would alleviate those 15 minutes of "will they or won't they show up", too.

I'd much rather do that than have to plan to go to the restaurant. And is just as courteous if not moreso by giving advance notice.
flexsmom is offline   Reply With Quote
Old 03-29-2011, 11:44 AM   #12
sunburnin
Mouseketeer
 
Join Date: Jan 2009
Location: Charlotte, NC
Posts: 412

On our last cruise a few weeks ago (Magic) we were seated at our own table, but 2 of the 4 tables in our group were always late. All nice enough people, but on a different schedule. A group of 7 were always 30 minutes late showing up at 6:15, and a group of 4 were always about 20 minutes late.

It took me until the 3rd night to realize our service was slowed up as a result since its understandably easier for the servers to put orders in and work systematically with a large group.

The problem for us was that our kids wanted to do fun things in the kids club after dinner (and before the show) that always seemed to start around 7:15 and we weren't finishing dessert until 7:30. Our tables were always some of the last ones leaving the restaurants.

The staff was GREAT at resolving it. I asked our server and he said he completely understood and that we shouldn't be slowed down because of the others. The next 4 nights we were served right away (along with the other on-time table) and out with the rest of the passengers at a normal time. Our servers were obviously having to work harder as a result, but they did a great job of accomodating us. Or should I say accomodating the late arrivals.

Bottom line - Please arrive at your assigned time. The dinner service is intented to take a while so you can relax and its a defined process for the servers. Late arrivals mess up the whole thing for other guests and the wait staff.

Now if it was a shared table, I'd request to have our own set up and I bet the head server would do everything he/she could to try and solve the problem.
__________________
Past Trips: DCL Fantasy Mar 13, WDW FW Cabins Dec 2011, DCL Magic Mar 11, WDW FW Cabins Dec 09, WDW POFQ - May 09, DCL Magic Apr 09, WDW BC Apr 07, WDW Offsite Sep 04
sunburnin is offline   Reply With Quote
Reply

Tags
dinner



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 09:41 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.