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Old 01-18-2010, 10:28 AM   #1
erincon23
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New (Made-Up) Position -- WDW VP of Guest Comfort --- WWYD?

So Disney approaches you and offers you the brand-new job of VP of Guest Comfort. Your mandate is to look at the entire operation and suggest things that will make the guest experience better. Realistically, what would you suggest? (and what would be, unrealistically, super fantastic?) I know I'd suggest:

- refrigerators in all guest rooms
- moving walkways from the bus drop (especially where you have to pick up the bus to POP from the parks) to near the front gate, for those late-night treks back to the bus when your feet are screaming at you
- revamp of food services, to make the food better (for the prices they charge...)

How about you? I've been to WDW several times, but I know there are some "warriors" out there who could suggest much more!

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Old 01-18-2010, 12:27 PM   #2
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Originally Posted by erincon23 View Post
Do Disney approaches you and offers you the brand-new job of VP of Guest Comfort. Your mandate is to look at the entire operation and suggest things that will make the guest experience better. Realistically, what would you suggest? (and what would be, unrealistically, super fantastic?) I know I'd suggest:

- refrigerators in all guest rooms
- moving walkways from the bus drop (especially where you have to pick up the bus to POP from the parks) to near the front gate, for those late-night treks back to the bus when your feet are screaming at you
- revamp of food services, to make the food better (for the prices they charge...)

How about you? I've been to WDW several times, but I know there are some "warriors" out there who could suggest much more!

Erin
I must say after 43 trips and if my job was VP of guest comfort, I'd say I did a great job. Don't agree with the fridges is all resorts, values are just that, value, you want, you rent or move up to moderate or deluxe. No sense raising the price of a value to include a fridge if a guest doesn't want or need one.

Moving walk ways,,, come on......America is too lax now, people need to get out more and walk and exercise. I know Disney is huge and an awful lot of walking, but I know that going in. It's nice to stroll around by foot.

As for food, meals are okay for us, we're not gourmands or foodies and the CS and food courts in my opinion do a great job, you have choices for you to make. The Table Service restaurants just aren't to our liking, over priced and over hyped, we don't waste time on them.

All in all, I have nothing to change or add, we like Disney just the way it is, sorry.
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Old 01-18-2010, 12:37 PM   #3
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free Wi-Fi in all resorts!
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Old 01-18-2010, 12:43 PM   #4
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free Wi-Fi in all resorts!
or at least in the moderate and deluxe ones in keeping with the theme of the value ones being bare-bones.

No need in this day and age to charge $10 for 24 hours of internet except because you know people will pay it. "Bandwidth" does not cost as much money as ISPs and phone co's want you to believe.
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Old 01-18-2010, 12:55 PM   #5
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More fans in the queues or enclosed queues with A/C for the warm months (9-10 months of the year )

Longer park hours year-round (esp. for Animal Kingdom...come on...riding EE in the dark would be awesome.) Just because the animals go to sleep doesn't mean the park needs to. And many times I've wanted to do a park other than the MK during the middle of the week but with 7-8pm closing times, it does a local no good (esp. since I have to head north to pick up my DD and then back down)

Widen walkways or somehow put arrows on the ground for directional patterns. Over time, people start following those patterns, in general. Esp. for infamously crowded areas like that in front of TSM (why have a character photo-op spot right in front of the entrance?) or the area near Splash and Pecos Bill or over by HM/CHH.

More buses dedicated to each resort. It's quite frustrating staying at, say, POFQ and having to go through the multiple stops at POR before going on to a park.
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Old 01-18-2010, 01:02 PM   #6
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1) Limit or eliminate strollers! If the kid can walk they should walk like the rest of us. It all part of the experience. Besides the quicker they get tired the sooner they will be back at the resort taking a nap or going in the pool. Keep strollers for children that real needs.

2) Cover all Queing areas so we don't have to bake while waiting to get in.

3) Improve the water quality at the water fountains. If they can grow tomatoes on a tree and grow plants without dirt I'm sure they can filter the water and cool it in the park.

I'm sure there are others.
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Old 01-18-2010, 01:20 PM   #7
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1) Limit or eliminate strollers! If the kid can walk they should walk like the rest of us. It all part of the experience. Besides the quicker they get tired the sooner they will be back at the resort taking a nap or going in the pool. Keep strollers for children that real needs.
So the VP of *comfort* is going to make it LESS comfortable for a significant portion of their guests? And the guests most likely to make it less comfortable for their parents and people around them? Not sure you'll keep that position for long!


Moving walkways sounds nice, but I know for me, the foot pain is from the *standing*, not the walking. So something to stand in place on isn't going to help me out.
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Old 01-18-2010, 01:54 PM   #8
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Cooler ques, either by covering, fans, misters, trees etc. Free WiFi. Option to buy refillable mugs at the land parks....like they offer at the water parks.
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Old 01-18-2010, 02:32 PM   #9
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Just something that bothered me during our NYE trip was that it was difficult to find something quick to eat. We saw very few places that you could grab a quick hot dog, corn dog, churro, popcorn or something like that. I was just really surprised not to see numerous 'cart' vendors around the park.
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Old 01-18-2010, 02:36 PM   #10
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My number one mandate would be to ditch the Nescafe contract and get some real, delicious coffee...maybe even open a real coffee house in the Boardwalk area.
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Old 01-18-2010, 03:15 PM   #11
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1. More busses in the evening.
2. Return smoking rooms/buildings and charge more for them.
3. Adults only pools/hottubs in hotels, sometimes you do not want to be splashed.
4. Implement ticket system instead of standing in line, for example 50 people get ticket # 10 and can still wonder around the area till number will light. When they enter they will still have to wait for group #9 and #8 to load but they do not have to wait in line while group #3 is riding. Not exactly a FP but lets you get a food, go to bathroom, use some interactive games and so and not to stand in line for 2 hours.
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Old 01-18-2010, 03:24 PM   #12
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Shaded areas for the bus queues at the Values.
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Old 01-18-2010, 03:33 PM   #13
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Oh dear - the first thing I'd do believe it or not is changeout the cardboard bed sheets. The last three surveys I did when I returned home, I mentioned this. When you stay at Marriotts, the beds are very comfortable and part of that is because they increased the thread count of the sheets. Most of us have luxury bed sheets at home and now when I travel to DW its the first thing I notice when I jump into the bed after a long day. I took my sister's family last month and as we all turned in that first night - she came out for a glass of water and said - what's the heck is up with those sheets. While its obvious to me that I spend at least 7 hours a day in bed on vacation and at home, Disney has to start realizing it too and also realizing that the rest of the hotel industry has upgraded their bedding - when will they finally get the memo.
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Old 01-18-2010, 03:43 PM   #14
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Quote:
Originally Posted by JDUCKY View Post
Longer park hours year-round (esp. for Animal Kingdom...come on...riding EE in the dark would be awesome.) Just because the animals go to sleep doesn't mean the park needs to. And many times I've wanted to do a park other than the MK during the middle of the week but with 7-8pm closing times, it does a local no good (esp. since I have to head north to pick up my DD and then back down)
Yes, yes, yes. Animal Kingdom is awesome at night. You can only ride Everest at night during PM EMH (no good if you are just coming in for the day) or extended hours season at Christmastime. Riding Everest at night was one of our must-dos during our Christmas trip, I knew we wouldn't have another oppurtunity for several months at least. It is WONDERFUL at night!

I for one think the CS meals are very good, esp if you compare them to typical fast food. I would like to see the TS meals improved and the outrageous pricing scaled back a bit.

WiFi in all resorts should be absolutely implemented, it comes in a $60/night Howard Johnson, for heaven's sake.

Revamp the dining plan to offer even more flexibility. Maybe 3 "credits" and one snack per day, with a CS being one credit and a TS being two. Eliminate desserts and charge less. Or include continental breakfast at the mods and deluxes, again many "cheap" hotels include this.

Covered bus stops at the values seems like an obvious need.

Refillable mugs good for everywhere, though I must admit I would not want to carry them throughout the parks unless they were leak-proof and I could stuff them in a backpack.

Somehow come up with a way to get purchases back to your room even if you are leaving the next day. We often have only a two-night stay and if we don't buy anything till day 2 of a 2 night stay we cannot have it sent to the room. We have no choice whatsoever with a one-night stay.
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Old 01-18-2010, 04:07 PM   #15
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Vp

1. 6 Days of Fantasmic, with 4 days having two shows, for a total of 10 shows a week!
2. A store at DTD and/or DHS that sells all the Disney and MGM Movies, even the ones that are "In the Disney Vault"!
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