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Old 05-21-2008, 11:04 PM   #1
WeLoveTheMouse
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Help Please- Photopass pictures expired

I just realized my photopass pictures expired 2 days ago. Can anyone tell me if there is any chance Disney can recover them? I already bought the CD and I just forgot to order it. I am so hysterical.
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January 2004 - ASM - 1st Trip for my DD's
October 2005 - ASM - Birthday Trip
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April 2008 - Pop - Just for Fun
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Old 05-21-2008, 11:39 PM   #2
LizAgna
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OH NO!! Here is the phone number for the Photopass Dept 407-560-6068. Leave a message and they will call you back. Hopefully they can retrieve them for you!!
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Old 05-21-2008, 11:43 PM   #3
MNWDWMANIAC
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I believe in certain cases they can extend your account out for another 30 days. Like the PP stated give them a call and don't panic just yet
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Old 05-21-2008, 11:48 PM   #4
WeLoveTheMouse
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Hey!

Quote:
Originally Posted by LizAgna View Post
OH NO!! Here is the phone number for the Photopass Dept 407-560-6068. Leave a message and they will call you back. Hopefully they can retrieve them for you!!
I can't believe that you saw this! I started to call you but it was late and I did not want to admit my stupidity.
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January 2004 - ASM - 1st Trip for my DD's
October 2005 - ASM - Birthday Trip
December 2006 - Pop - Christmas Celebration
April 2008 - Pop - Just for Fun
January 2009 - DL -HOJO - 1st Trip to Disneyland
May 28, 2009 - First cruise on the Wonder
November 2010 - Carribean Beach - Just for Fun
November 2011- DD Danced in the Thanksgiving Day Parade
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Old 05-21-2008, 11:48 PM   #5
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How long do they stay active?
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Old 05-21-2008, 11:49 PM   #6
WeLoveTheMouse
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I got this automatic email back from Guest Services so this sounds hopeful that they can extend them.


Thank you for contacting our Guest Support Team. This message confirms
receipt of your request for assistance. One of our team members will
research your question and will reply to you as soon as possible. We
are experiencing higher than normal email volume due to the recent peak
attendance season and it may take up to 7 business days to return your
email. If your photos are due to expire during this time frame, there
is no need to worry, as we may be able to extend your photos despite the
delay in processing your request. Please do not reply to this
system-generated message.

Sincerely,

DisneyPhotoPass.com Guest Support Team
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January 2004 - ASM - 1st Trip for my DD's
October 2005 - ASM - Birthday Trip
December 2006 - Pop - Christmas Celebration
April 2008 - Pop - Just for Fun
January 2009 - DL -HOJO - 1st Trip to Disneyland
May 28, 2009 - First cruise on the Wonder
November 2010 - Carribean Beach - Just for Fun
November 2011- DD Danced in the Thanksgiving Day Parade
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Old 05-21-2008, 11:51 PM   #7
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Quote:
Originally Posted by WeLoveTheMouse View Post
I can't believe that you saw this! I started to call you but it was late and I did not want to admit my stupidity.
I can't believe you forgot about them. I really think if you call them they will be able to get your CD for you.
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Old 05-22-2008, 12:03 AM   #8
WeLoveTheMouse
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Quote:
Originally Posted by browntrout View Post
How long do they stay active?
30 days from the first day that you view them
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January 2004 - ASM - 1st Trip for my DD's
October 2005 - ASM - Birthday Trip
December 2006 - Pop - Christmas Celebration
April 2008 - Pop - Just for Fun
January 2009 - DL -HOJO - 1st Trip to Disneyland
May 28, 2009 - First cruise on the Wonder
November 2010 - Carribean Beach - Just for Fun
November 2011- DD Danced in the Thanksgiving Day Parade
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Old 05-22-2008, 08:03 AM   #9
Hef4545
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I Did the same thing last year

They were able to retrieve them for me. We can only blame ourselves but as usual, Disney will most likely come through.
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Old 05-31-2008, 01:06 AM   #10
Disney Padawan
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HELP!!!!!!!

I just had the same thing happen to me! We had a total of 45 pictures and I just started editing them 2 days ago but now it's telling me that they're expired!!!

I wasn't aware of the 30 policy. I really hope they can retrieve them, I've already send them an email and voicemail.

Someone please tell me everything will be o.k.

Don't know what I'll do if they're lost.
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Old 05-31-2008, 05:20 AM   #11
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When I talked to a Photopass CM last year in the parks, they told me that the 30 days was a "loose deadline." and that in most cases the pics would be there for significantly longer time.

In order to save server space on their website, they delete the oldest pictures on the server first. They tell you 30 days because they can guarantee that.

Check your account and see if all your pics are there. They probably will be. Then just order the CD, and you'll be fine. If they are not all there, then call the number provided by a PP.

Many of my pictures were still on the Photopass website months after our trip last year, even though they "expired" after 30 days.
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