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Old 05-08-2014, 08:57 AM   #1
topsy
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Sending forms to DCL

Hi,

I am in the UK and need to send our cake order form and gifts & amenities order forms to DCL.

The form says to fax to them or post to them. I would much rather email them across as fax doenst really exist here anymore and who know how long the mail will take!

Does anyone know who I can email thee forms to? Last time our TA did it but we don't have a TA this time round.

Thanks for your help!
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Old 05-08-2014, 12:59 PM   #2
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I discovered this form today, too and am surprised about the old fashioned procedure.
I think there's still a fax in my husband's office but not sure how happy they would be with overseas faxing .
Hopefully someone knows an email address...
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Old 05-08-2014, 01:13 PM   #3
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Quote:
Originally Posted by mimmi View Post
I discovered this form today, too and am surprised about the old fashioned procedure.
I think there's still a fax in my husband's office but not sure how happy they would be with overseas faxing .
Hopefully someone knows an email address...
At least in here in US you can also call DCL directly and order items. You might be able to do this also.
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Old 05-08-2014, 01:21 PM   #4
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At least in here in US you can also call DCL directly and order items. You might be able to do this also.
Yes, there is a number, but I'd like to avoid the overseas call.
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Old 05-08-2014, 01:23 PM   #5
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Yes, there is a number, but I'd like to avoid the overseas call.
Understandable... I don't know why you just can't do it on the site.....
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Old 05-08-2014, 01:29 PM   #6
Weedy
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I had to send proof that I was a Florida Resident and sent it to this unbelievably long email address.

DCL.resort.and.travel.operations.spe...t@disney .com
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Old 05-08-2014, 01:37 PM   #7
mimmi
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Understandable... I don't know why you just can't do it on the site.....
I'm just surprised that a company that earns its money with modern technology doesn't have an online option for things like that .

I think I'll go for the retro experience of mailing a letter, haven't done that for quite some time.
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Old 05-08-2014, 01:21 PM   #8
Minniemiss
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You can also send it snail mail. The address is on the bottom of the form.

Or Mail to:
DISNEY CRUISE VACATIONS
PO BOX 10155
1-800-601-8455
ORLANDO, FL 32830-9982
FAX: 407-566-3760
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Old 05-09-2014, 08:58 AM   #9
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I've called directly twice to order the Rainforest Spa day pass without a problem. Only problem is you live overseas. Good luck!
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Old 05-09-2014, 06:06 PM   #10
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I thought that it was only DCL who was so antiquated as to require the form to be faxed but I ordered wine for my father who was cruising Princess and it was the same thing. You can only call, mail (snail-type) or fax and apparently it's not just Disney.

Having said that, I've faxed DCL to order wine in our cabin 7 times (including twice for Med cruises) and to Princess 4 times for my father and it's been there every time without a problem. Once Princess called me after I faxed the form in because my father was booked under his first name (he uses his middle name) and they wanted to confirm that they had the right person as I didn't have his cabin number.

It may be vintage technology, but it seems to work just fine.
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Old 05-10-2014, 05:27 AM   #11
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Hi there

There's a uk 0800 free phone number on the DCL site that I call for everything. I'm 100% sure it gets you through to the same call centre as the US number.

ETA: here's the number - 08004561230

Hope this helps!!!
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Old 05-10-2014, 08:45 AM   #12
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Quote:
Originally Posted by offtoseemickey View Post
Hi there

There's a uk 0800 free phone number on the DCL site that I call for everything. I'm 100% sure it gets you through to the same call centre as the US number.

ETA: here's the number - 08004561230

Hope this helps!!!
Hi, I just wanted to say thank you.

I just called this number and was able to order the in room gifts I required.

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Old 05-10-2014, 03:46 PM   #13
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What kind of Bubbly do you get I assume Asti, but you know what they say about assumptions
Yes, it was Asti.
Quote:
Originally Posted by offtoseemickey View Post
Hi there

There's a uk 0800 free phone number on the DCL site that I call for everything. I'm 100% sure it gets you through to the same call centre as the US number.

ETA: here's the number - 08004561230

Hope this helps!!!
Thank you!
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Old 05-11-2014, 06:21 AM   #14
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Quote:
Originally Posted by Disney mam View Post
Hi, I just wanted to say thank you.

I just called this number and was able to order the in room gifts I required.

Quote:
Originally Posted by Ware Bears View Post
Yes, it was Asti.


Thank you!
You're most welcome! :D
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